Search eLearning Library for: Retail & Hospitality

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

TrainingBriefs® Ethical Choices - The Competition

Updated! Everybody should spend plenty of time thinking about competitors, and how they relate to their business, but you need to be very careful what you say out loud about them to your team, your investors, and your customers. What you say speaks volumes about how you think about your business, how smart you are, and your personal integrity.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Sales Course Level: Intermediate Seat Time: 5 Minutes

TrainingBriefs® Generational Diversity: Age Does Matter

New Micro-Learning! Managing across generational lines can be challenging for a manager of ANY generation. Our ability to do it well can make huge differences in our organization's ability to recruit and retain talented people, increase productivity and create and maintain a respectful workplace.

Topic: Generational Challenges Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Course Level: Intermediate Seat Time: 6 Minutes

TrainingBriefs® Generational Diversity: Work Styles

New Micro-Learning! Different work styles are major source of conflict and frustration between the generations. Each generation has different viewpoints toward the workplace. Working on a team that is comprised of different generations really creates challenge when the group has to tackle a common problem or project.

Topic: Generational Challenges Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Teamwork Course Level: Foundational Seat Time: 7 Minutes

TrainingBriefs® Generations in the Workplace - Feeling Valued

New Micro-Learning! We are all shaped by our life experiences, people who have similar life experiences tend to think and respond to situations more similarly than others who didn’t share those experiences. At the heart of most of the conflict and misunderstanding that develops between employees of different generations are communication styles and core motivations, and sometimes, the reluctance to change.

Topic: Generational Challenges Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Teamwork, Unconscious / Hidden Bias Course Level: Foundational Seat Time: 9 Minutes

TrainingBriefs® Hurtful Conversations

New Micro-Learning! Insensitive remarks about an overweight co-worker can lead to the perception of harassment. Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discrimination, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Integrity Action Steps for Managers

New Micro-Learning! Integrity is everyone’s responsibility. By doing your part to build a business culture of high integrity, you can achieve greater personal job satisfaction and help others to do the same. As a leader, you have a responsibility to promote a culture of integrity in your organization. It starts with your own behavior and by showing your employees that ethical conduct is important. Integrity happens when you make it safe for employees to speak up and prevent retaliation against anyone who does.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Management, Professionalism Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Interviewing: Clarifying Actions & Outcomes

New Micro-Learning! In a behavior-based interview this is achieved by using a structured interview that organizes questions under job skills, or competencies. The clarifying actions and outcomes strategy should be used when a candidate provides an answer that involves team effort or uses the word “we.” Asking for clarification on specific actions that the candidate had taken and the outcomes or results of those actions is important for getting the whole picture.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Effective Leadership Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Interviewing: Probing Techniques

During an interview, when a candidate's answer is a generality, self-promotional, not behavioral, isn’t complete or the candidate’s non-verbals don’t match what the candidate is saying, follow-up with behavioral probes to draw out more information. You discover that the specifics the candidate gives can be linked to job requirements.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management Course Level: Intermediate Seat Time: 5 Minutes

TrainingBriefs® It’s A Free Country, Right?

New Micro-Learning! This course takes a look at how the First Amendment Free Speech Right applies differently at work than in public. You will observe the reactions among coworkers when one of them starts playing music that the others find offensive. As you work through the course, ask yourself, could a conversation like this impact the employees ability to work together?

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discrimination, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Kindness Matters

Traditionally, kindness has often been considered a weakness in the world of business. Everyone knows you can’t be successful climbing the corporate ladder by being touchy-feely or… even nice, right! Fortunately, being kind has nothing to do with being weak… actually… it has everything to do with strength!

Topic: Workplace Civility Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication & Influencing, Culture Commitment, Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Leading Is A Commitment

New Micro-Learning! You won't become a leader because it's logical that you do, or because the company demands that you become a leader, or because it's a new way to get you people to work harder. Forget it! Leadership is too big a commitment, and too big a change from the way you’re used to working. You will only become a leader if you are first convinced it's in your personal best interests to do so.

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management Course Level: Intermediate Seat Time: 5 Minutes

TrainingBriefs® Leveraging the Power of Emotional Intelligence

Emotional intelligence is the capability to identify and manage one's own emotions, as well as the emotions of others. Leveraging the power of emotional intelligence helps a person guide their thinking and behavior, and then manage and/or adjust emotions to adapt to environments or achieve one's goal(s).

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Emotional Intelligence, Effective Leadership, Management Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Maintaining Confidentiality

New Micro-Learning! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees is safe. But… there might be times that we may find ourselves in an awkward situation that could lead to the compromise of such information.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Learning Reinforcement, Professionalism Course Level: Intermediate Seat Time: 5 Minutes

TrainingBriefs® Motivating Bad Attitudes

Addressing an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why they might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Outlining Presentation Intent

New Micro-Learning! A presentation happens anytime we have an opportunity to inspire, inform and influence people... literally hundreds of times every day. It could be a phone call. A quick conversation in the hallway. An e-mail. A staff meeting. They're all presentations. In this course, you'll learn about the three elements you should address when outlining the intent of your presentation to ensure you are successful at communicating your message.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Recognizing Sales Opportunities

New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.

Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Recruiting & Hiring: Protected Groups

New Micro-Learning! In this course, we'll cover that concept that almost everyone could be in a protected group based on race, national origin, religion, gender, age, or disability. So, there are some important things regarding recruiting and hiring that you need to remember.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Religion at Work

It’s one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can be accused of harassment. And when a supervisor is the one talking about religion in the workplace, employees may believe that religion discriminatorily effected employment decisions.

Topic: Discrimination Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Resolving Sales Problems

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication Course Level: Foundational Seat Time: 7 Minutes

TrainingBriefs® Respecting Generational Differences

New Micro-Learning! The average work environment now might have up to four generations under one roof. That said, the old dog and the young pup need to work harmoniously in order to get things done. While these totally different generational viewpoints and approaches to work can undoubtedly be beneficial, they can also be somewhat challenging to navigate.

Topic: Generational Challenges Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging Course Level: Foundational Seat Time: 7 Minutes

TrainingBriefs® Responding to Change with Commitment

New Micro-Learning! The commitment phase of the Change Response Strategy is all about exploring the consequences, making a choice you're comfortable with and then moving forward. During this course, you’ll observe how a team leader uses an experience within her organization to explain the strategy to a friend.

Topic: Change Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Course Level: Intermediate Seat Time: 9 Minutes

TrainingBriefs® That’s Generation Z?

New Micro-Learning! The newest generation of workers (Gen Z) will increase the complexity of managing and working across generations, especially considering that more than 75% of workers identify "managing multi-generational teams" and "different work expectations across generations" as challenges. Organizations must prioritize generational training to ensure the generational gap at work doesn't continue to expand and result in poor communication, collaboration, engagement and more.

Topic: Generational Challenges Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® That’s Offensive!

New Micro-Learning! So, how can we maintain respectful work relationships when someone uses a term or phrase that is offensive to others in the workplace? Diversity moments are often unintended, occur when we least expect, and can leave us surprised, confused, embarrassed, guilty, fearful, frustrated or uncertain. When you overhear a situation where one person has inadvertently made an insulting remark, you may decide to intervene.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias Course Level: Foundational Seat Time: 7 Minutes

TrainingBriefs® The Competitive Advantage of Diversity & Inclusion

New Micro-Learning! Diversity within your organization and teams is a given. It simply exists. But… creating an inclusive team environment that values diversity helps you achieve your organization’s goals – both cultural and financial!

Topic: Diversity Dynamics Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Inclusion / Equity / Belonging, Successfully Leading Others, Learning Reinforcement, Respect / Respectfulness Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® The Five Clusters of Strength

New Micro-Learning! Based on research by Jack Zenger and Joe Folkman - two of the most preeminent thought-leaders on leadership development - this course focuses on the five tenets that encompass the characters of core strengths that really matter in becoming an extraordinary leader.

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Effective Leadership, Management Course Level: Foundational Seat Time: 9 Minutes

TrainingBriefs® The No…No…No! Boss

One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Emotional Intelligence Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® The Tough Conversation

When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.

Topic: Communication & Influencing Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Problem Resolution Course Level: Foundational Seat Time: 8 Minutes

TrainingBriefs® There’s No “I” in Team

Most people don’t intentionally come to work with a bad or difficult attitude. The problem is a lot of people don’t understand - or they forget - how our attitudes affect the people around us. When these situations do arise, all it really takes is a gentle reminder that what they're doing has an impact on the rest of us.

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Effective Leadership Course Level: Foundational Seat Time: 8 Minutes

TrainingBriefs® Too Old, Huh?

Making employment decisions such as promotions and reporting relationships, because you think an employee is too old can get you and the organization into a lot of trouble. This might lead to an adverse employee action. Age is a protected class under federal law.

Topic: Discrimination Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention Course Level: Foundational Seat Time: 6 Minutes

Got Diversity & Inclusion?™ An Introduction to Diversity & Inclusion

Need a fun, quick way to introduce the concepts of diversity and inclusion in the workplace. Look no further! This course defines both diversity and inclusion - while helping users understand the benefits of embracing both – for a better workplace.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Onboarding, Respect / Respectfulness Course Level: Foundational Seat Time: 10 Minutes

Got Diversity & Inclusion?™ Cultural Competence (An Overview)

This new course will help users identify the conceptual levels of cultural competence - the ability to interact effectively with people of different cultures and socioeconomic backgrounds. Users will also be able to identify the elements of the MEET™ model, which will help them resolve misunderstandings and differences – thus helping you maintain relationships.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Course Level: Foundational Seat Time: 20 Minutes

Got Diversity & Inclusion?™ The Diversity Moment

Differences in culture contribute to the rich vibrancy of our country’s own unique make-up. These differences can present challenges in the workplace, however. People's communication styles and ways of relating to others are influenced by their cultural heritage, which can create issues in the workplace.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Inclusion / Equity / Belonging, Respect / Respectfulness Course Level: Foundational Seat Time: 15 Minutes

Got Respect?® The Gender Difference

This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.

Topic: Respect / Respectfulness Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Collaboration, Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 15 Minutes

Got Respect?® Understanding Exclusive Behaviors

A sense of belonging is a natural, basic need. By the end of this module, you will be able to identify and understand exclusive behaviors and the effects they have on the work environment.

Topic: Inclusion / Equity / Belonging Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Respect / Respectfulness, Teamwork Course Level: Foundational Seat Time: 14 Minutes

LearningBytes® Being An Ally

Anyone can be an ally. If you are willing to be supportive of an individual who’s being unfairly treated, then you are an ally. Some people are allies in small ways and some in big ways. Like a pebble thrown into water, you are creating a ripple-effect of change starting with just one action.

Topic: Respect / Respectfulness Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Active Bystander / Ally, Collaboration, Communication, Gender Identity, Onboarding, Professionalism Course Level: Foundational Seat Time: 10 Minutes

LearningBytes® Diversity 101 - Don’t Know What You Got™

Unconscious (hidden) biases can distort our perception of reality. We all have them. This course defines unconscious bias and how to understand and address it within the workplace.

Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Onboarding, Professionalism, Respect / Respectfulness Course Level: Foundational Seat Time: 9 Minutes

LearningBytes® Diversity 101 - The PC Police Are Here™

Many expressions of disrespect have histories that explain why these expressions are offensive. These histories aren't always known or understood, sometimes even by the people affected. Since there is no way we can always know what may trigger a “diversity moment,” any one of us may encounter one at any time. When that happens, everyone can take responsibility for addressing the situation and maintaining the work relationship.

Topic: Change Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Culture Commitment, Discussion Trigger, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias Course Level: Foundational Seat Time: 10 Minutes

LearningBytes® Diversity 101 – Seriously, at Work?™

Interactions between people of the same sex are sometimes interpreted as inappropriate or offensive - when in fact the behavior is within the range of acceptable conduct. Gender and gender identity continue to present significant challenges in the workplace due to strongly held traditions, beliefs and values.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Gender Identity, Interpersonal Skills, Onboarding, Unconscious / Hidden Bias, Workplace Civility Course Level: Foundational Seat Time: 9 Minutes

ENOUGH!™ Sexual Harassment Situations for Discussion (eLearning)

Most of us know that we all share a responsibility for preventing sexual harassment in the workplace. But one of the challenges is recognizing it first. It's not enough to understand the legal definition alone… we have to know what sexual harassment looks like in the real world… and its consequences on each other… and the organization.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Active Bystander / Ally, Harassment Prevention, Professionalism, Workplace Civility Course Level: Foundational Seat Time: 40 Minutes

Workplace Inclusion - Navigating Through Difficult Times™ (eLearning Course)

Organizations are navigating a broad range of post-pandemic issues that span from keeping you and your customers safe to re-configuring business operations and getting things to a 'new' normal. This course is designed to provide you with practical inclusionary skills for recognizing and responding to tough situations you may face or witness within the workplace after a health scare or pandemic - as well as understanding the importance of new standards and policies (e.g. social distancing) put in place to keep the workplace safe.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Onboarding, Unconscious / Hidden Bias, Workplace Civility, Workplace Violence Prevention Course Level: Intermediate Seat Time: 40 Minutes

Training Briefs® A Little Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

Training Briefs® Frequently Absent Employee

You have an employee who’s missed too many work days. What do you do? How much absenteeism is tolerated depends on your organization’s policy. This course provides the just-in-time information and tools needed to help a manager address the absenteeism while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

Mandated Reporting - Child Abuse and Neglect (California)

California AB 1963 Requirements for Front-Line Managers/Employees! Your role as a mandated reporter has a huge impact in the lives of abused or neglected children. Being on the front line and quickly reporting abuse or neglect can literally mean the difference between life and death of a child.

Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Course Level: Intermediate Seat Time: 40 Minutes

Interactive Tool: Legal & Illegal Pre-Employment Questions

New Just-In-Time Performance Management Tool! Asking the right questions is your single best way to get the right kinds of information during the interview... the kinds of information that will lead you to the best hiring decision. But how do you know what's legal... and even illegal to ask during an interview? This interactive tool provides up-to-date do's and don'ts when it comes to interview questions. With two video examples and various tips, this tool provides a comprehensive resource for all managers and/or supervisors involved in the hiring process.

Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Effective (& Legal) Interviewing, Successfully Leading Others, Management Course Level: Intermediate Seat Time: 15 - 30 Minutes

TrainingBriefs® Excessive Socializing

Empower your management team! Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who socializes instead of working, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Management, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® It’s That Time Again

Ever hear inappropriate gender-based jokes or comments in the workplace? Unfortunately, the sometimes subtle nature of what constitutes harassment and discrimination can make it difficult to identify. Using a dramatic example taken from a real life situation, this interactive program provides a realistic scenario intended to generate discussion regarding what behaviors constitute inappropriate behavior at work.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Compliance, Discrimination, Gender Equity, Professionalism, Respect / Respectfulness, Sexual Harassment Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® I’m Not Biased

Biases are the attitudes or stereotypes that affect our understanding, actions, perceptions and decisions. Going deeper, bias also refers to the persistent, harmful, and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group. Stereotype is often defined as a generalized belief about a particular category of people. An example of a stereotype might be “All Asians are good at math.”

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Professionalism, Racial Equity, Respect / Respectfulness, Unconscious / Hidden Bias Course Level: Foundational Seat Time: 10 Minutes

TrainingBriefs® She’s Asian, Right!

New Micro-Learning! Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. Biases and stereotypes (including racism) based on national origin or heritage can lead to unfounded and negative comments and actions that can ruin relationships and reputations. Standing up as a ally (active bystander) is a powerful way to educate others and call out explicit bias.

Topic: Racial Equity Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Active Bystander / Ally, Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® There Is More We Can Do!

It's not rocket science... or is it? By treating our customers right and going above and beyond, we can create a relationship that lasts for years to come. These returning customers will choose us over any competitor if given a choice, allowing our business to grow and creating more opportunities for our employees.

Topic: Customer Service Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Management, Problem Resolution, Professionalism Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Understanding Good Mental Health

New Micro-Learning! Good mental health could have a different meaning to each of us, but it’s generally defined as the ability to think, feel, and respond in ways that we need and want to in order to live our lives as fully and independently as possible. It also means that we're able to cope with daily stresses all the while accomplishing personal goals. Good mental health doesn't mean that we always feel happy or that you never have bad moods or bad days.

Topic: Mental Wellness & Health Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Reducing Stress (Work & Life) Course Level: Foundational Seat Time: 10 Minutes

TrainingBriefs® Employee Who Resists Change

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Addressing Substance Abuse

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who is suspected of substance abuse, you must remember to proceed carefully. You need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Employee Wellness, Problem Resolution, Professionalism, Substance Abuse Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Communicating Plans for Change

Communicating plans for change in the workplace is no longer just an event or an initiative. As a manager or leader, you'll need a strategy and a plan. This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Successfully Leading Others, Problem Resolution, Workplace Safety & Awareness Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Consistently Late Employee

Your employees are being paid to do the best job possible during work hours. Failure to do so due to consistently being late disrupts their productivity, and it also disrupts the work of other employees. You have an employee who has been consistently late for work. What do you do?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Discussing a Low Raise

Whoever said that managing others was easy? For instance, an employee complains to you that their raise was less than expected. You need to take time to address the issue. How do you work with an employee who is dealing with anger because of a lower-than-expected pay raise?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Gender Discrimination

An employee comes to you and complains that they have been discriminated against because of gender. What do you do? Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who feels they’ve been discriminated against, don’t immediately dismiss the situation. Listen fully to the accuser’s story and ask for specific examples of what was done and said. Be empathic.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Inappropriate Dress

An employee is coming to work in clothes that are inappropriate for the workplace. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Just Asking

Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Could they recognize how an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Inappropriate or illegal?

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Just Relax

What happens when a customer inappropriately touches an employee? This program poses two questions. First, is the situation simply an example of inappropriate behavior - or is it sexual harassment? And second, if the situation isn't sexual harassment, under what circumstances could it become sexual harassment? Being able to answer these two questions is important because they're the kinds of questions that will help you put things in context, recognize the warning signs, and stop sexual harassment before it starts.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Active Bystander / Ally, Professionalism, Sexual Harassment Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Low Raise

You have an employee who complains to you that their raise was less than expected. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Now That’s a Masterpiece

Social media has made a huge impact on our lives. It allows us to stay in touch with friends and family... make our family pets media superstars... and so much more. But what happens when social media is used to post workplace images that lead to harassment claims? Are you prepared for the fallout?

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Respect / Respectfulness, Teamwork Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Performing Beyond Their Skill Level

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. How do you work with an employee who is not performing up to your expectations? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Personal Phone Calls

You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Personal Problems at Work

You’re aware an employee is having some personal problems and you feel they’re affecting their work. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Race Discrimination

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. Let’s say an employee comes to you and complains that they’ve been discriminated against because of gender. What do you do? Creating a respectful and inclusive workplace is vital to the success of our organization.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Safety Rules Violations

You’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Speak English!

New Micro-Learning! Speaking in a foreign language can be tiring and more challenging. Though English is the widely accepted language, there are certain instances when employees may not speak English and may choose to use their native tongue. When others do not know the language being spoken, it may cause people to feel like they are on the outside - which is in direct opposition to creating an inclusive workplace.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Diversity Dynamics, Professionalism, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® That’s Gross!

People who work together sometimes engage in ‘harmless flirting’. As long as that behavior is welcome for those who are flirting, and those who are around to see it, it isn’t sexual harassment. When someone changes their mind, however, the welcomeness ends, and it’s time to stop.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® The Best Side

Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers, even third party vendors/non-employees? This powerful vignette drives discussion, builds awareness and helps prevent incidents of sexual harassment.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Sexual Harassment Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® The Birthday Girl

It's not enough to understand the legal definition of sexual harassment… we must know what sexual harassment looks like in the real world… and its consequences on each other… and the organization. Because appropriate touching varies so much among different people, the best advice is to keep close personal touch to a minimum and always on a professional level.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Professionalism, Respect / Respectfulness, Sexual Harassment Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® The Critique

Let's be honest, workplace sexual harassment is still an issue. Even when subtle in nature, comments, body language, and tone of voice that imply something sexual is not appropriate in the workplace. These kinds of actions can easily lead to charges of hostile environment sexual harassment.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Professionalism, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® The Honeymooner

Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers? This video situation is a powerful tool to drive discussion, build awareness and prevent incidents of harassment in your organization.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Respect / Respectfulness, Sexual Harassment Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® The Spy

Do your employees, staff and even management team understand that sexual harassment can take many forms? It can be verbal, as with jokes, comments, or propositions. It can be visual, as in written notes, cartoons, or objects. It can be electronic, as in e-mails, social media posts, and texts. And it can be physical, as with touching, gesturing, or leering and staring.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® They Posted What?!?

Employees can (and do) post things on social media that are best left unseen in the workplace. But what if co-workers see and discuss another employee's posts in the workplace? Inappropriate, unprofessional or illegal?

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Active Bystander / Ally, Compliance, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Way to Go Team!

Slapping any employee on the butt is inappropriate workplace behavior and should not happen with any employee! Unwanted touching, swatting, rubbing or any other physical action of this type spells trouble in the workplace. It’s best to keep physical contact to a minimum and always on a professional level.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® We Need More Seats!

New Micro-Learning! Cultural differences are the various beliefs, behaviors, languages, practices and expressions considered unique to members of a specific ethnicity, race or national origin. The goal of this course is to begin to build competency in quickly identifying these differences and learning how to handle them appropriately. We call this cultural competency.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® While You’re Down There…

Before we can prevent sexual harassment, we need to understand what is considered harassing behavior. The behavior must be unwelcome. The behavior can be very obvious or very subtle. It can be verbal or written, visual, or physical. Comments (innuendo) and body language can be clear indicators of harassing behavior.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Professionalism, Sexual Harassment Course Level: Foundational Seat Time: 5 Minutes

The Consequences of Sexual Harassment™ (CA Employees)

Specific for California Sexual Harassment Training Requirements! This interactive course is designed to meet SB1343 requirements for employee training and will engage each learner with a realistic view of workplace sexual harassment and the fallout associated with a non-compliant culture. Hostile Work Environment and Quid Pro Quo harassment (and their various forms) are discussed and addressed. The consequences of sexual harassment are deep and impact everyone within an organization. Other concepts addressed: Active Bystander, Sex Stereotyping, Retaliation and more.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Harassment Prevention, Learning Reinforcement Course Level: Foundational Seat Time: 60 Minutes

PREVAIL!® Armed Intruder Preparedness & Response Training (Advantage Plus - Employee)

Being prepared… that’s what can dramatically change your chance of prevailing during an active shooter/armed intruder situation. Why? Because the shooter is NOT counting on you being ready to act! This comprehensive PREVAIL!™ course teaches a trained response that allows for immediate action and a better opportunity to overcome.

Topic: Armed Intruder / Active Shooter Learning Path: Ethics & Compliance Type: eLearning - Advantage Plus Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Workplace Safety & Awareness, Workplace Violence Prevention Course Level: Foundational Seat Time: 90 Minutes

PREVAIL!® Armed Intruder Preparedness & Response Training (Advantage Plus - Manager)

Since the 1980’s, workplace violence has been recognized as a leading cause of occupational injury and mortality. Violence on the job manifests itself in many forms; from emotional abuse to bullying to assault and even homicide. PREVAIL!® will help you - the manager/supervisor - better respond in violent situations involving an armed threat. The goals & objectives of this course provide you with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.

Topic: Armed Intruder / Active Shooter Learning Path: Ethics & Compliance Type: eLearning - Advantage Plus Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Workplace Safety & Awareness, Workplace Violence Prevention Course Level: Intermediate Seat Time: 105 Minutes

A Team Defined (Interactive Tool)

Need a great primer for understanding the components of teamwork? Look no further than this quick, interactive tool. From defining a team to the importance of a meeting agenda, this resource makes quick study of understanding the importance of team in any organization. Can be used for new team training, a quick refresher or just-in-time learning.

Topic: Teamwork Learning Path: Personal Performance Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discussion Trigger Course Level: Intermediate Seat Time: 15 Minutes

Addressing a Disability Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee with a disability who feels discriminated against at work. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Addressing a Gender Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their gender. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Addressing a Race Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their race. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Addressing a Religious Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their religion. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Expected to Perform Beyond Their Skill Level (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who may be promoted beyond their capabilities. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Doesn't Interact Well with Others (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who doesn’t interact well with other people. If this is important in the person’s job, you need to deal with it. What do you do? This interactive resource walks you through the situation. Step-by-step dialogue and resources help ensure you tackle the tough situation effectively and correctly.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Doesn't Understand What is Expected (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Dresses Inappropriately for the Job (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! An employee is coming to work in clothes that are inappropriate for work. What do you do? There are fours steps you can take to help the situations and improve the quality and consistency of your employee interactions.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Engages in Harmful Gossip (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who engages in harmful gossip on the job. What do you do? There are four steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who is Allowing Personal Problems to Affect Work (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who is allowing personal problems to affect work on the job. What do you do? There are four steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who is Consistently Late for Work (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who is consistently late for work. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who is Frequently Absent (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who’s frequently absent from the job - and they don't realize the impact on their co-workers. What do you do? There are five steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who is Not Assertive Enough (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who’s not assertive enough. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Lacks Necessary Job Skills (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who lacks necessary job skills. What do you think? There are four steps you can take.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Makes or Takes Too Many Personal Calls (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? There are five steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Makes Unacceptable Mistakes (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who makes unacceptable mistakes. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Needs Motivation (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who needs motivation. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Resists Change (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? There are specific steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Socializes Instead of Working (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who spends too much time chatting with others instead of working. What do you do? There are specific steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes