Search eLearning Library for: Retail & Hospitality
TrainingBriefs® Tailoring Your Presentation
New Micro-Learning! When you have the ability to be flexible and tailor you presentation in the face of changing situations, you're going to be able maintain interest and make you message compelling in order to inspire, inform, or influence your audience.
eLearning - TrainingBriefs® Personal Performance Interpersonal Skills, Communication, Personal Improvement, Professionalism Foundational 8 Minutes
TrainingBriefs® The Benefits of Leadership
New Micro-Learning! Leadership isn't well understood by most managers and they may perceive it as something that they can't do, are uncomfortable doing, or that has no benefit to them. During this short course, you will learn about the benefits of making the transition from manager to leader.
eLearning - TrainingBriefs® Leadership Effective Leadership, Successfully Leading Others, Learning Reinforcement, Management Intermediate 5 Minutes
TrainingBriefs® The Hidden Bias Trap
New Micro-Learning! As our world becomes increasingly diverse, it is important that we understand our hidden biases and stereotypes in order to foster effective teamwork. We often do not realize how these biases and stereotypes impact how we interact with others. Before you can avoid bias and stereotyping people in the workplace, you need to understand what they are.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Learning Reinforcement, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes
TrainingBriefs® The Leadership Difference
New Micro-Learning! Leading others starts with your own values. The biggest difference between leaders and non-leaders is a leader’s level of self-awareness — a leader knows who they are. Leaders are hyper-aware of what’s important to them — they can put a name to their core values.
eLearning - TrainingBriefs® Leadership Effective Leadership, Successfully Leading Others, Learning Reinforcement, Management Foundational 5 Minutes
TrainingBriefs® The Virtual Workplace: Tackling Time Theft
New Micro-Learning! Remote teams and mobile workers are becoming more and more popular among businesses. This makes tracking an employee’s efficiency and productivity very difficult. This course tackles time theft… when an employee accepts pay from their employer for work that they haven’t actually done, or for time they have not actually put into their work. Time theft can certainly hurt business by decreasing employee productivity and costing the organization money.
eLearning - TrainingBriefs® Ethics & Compliance Professionalism, Ethics & Integrity, Management Foundational 6 Minutes
TrainingBriefs® Too Big a Job
Stereotypes about what physical jobs women can or cannot do may create illegal gender-based discrimination situations. In some very specific cases, a job could have legitimate lifting requirements that could exclude some women. However, every employee or applicant should be given an opportunity to prove that they can do the required job duties.
eLearning - TrainingBriefs® Ethics & Compliance Discrimination, Compliance, Management Foundational 5 Minutes
Diversity 101 - An Overview (Diversity Basics)
Diversity primer in under 10 minutes! Diversity and inclusion are not the same. Inclusion allows us to leverage the advantages of diversity. Diversity without inclusion focuses on differences without necessarily seeing similarities or respecting the differences.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Onboarding, Respect / Respectfulness Foundational 10 Minutes
Got Leadership?™ Now I’m the Manager…
Congratulations! Being a supervisor/manager can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you. So, take a deep breath and get ready to learn more about the exciting challenges you have ahead.
eLearning - LearningBytes® Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, Management Intermediate 20 Minutes
Got Respect?® Gossip in the Workplace
Not every conversation in the workplace can be about the work. As humans, we want to get to know each other. The thing is, if the topic of conversation is about someone else, there’s a good chance it could lead to gossip. In this eLearning module you’ll explore the effect of gossip in the workplace.
eLearning - LearningBytes® Personal Performance Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism Foundational 15 Minutes
Got Respect?® Imposing Personal Beliefs
Almost nothing can create more conflict more quickly than when people impose their personal beliefs on others. In this module, we’ll focus on recognizing and dealing with the personal beliefs that might get in the way of work.
eLearning - LearningBytes® Leadership, Personal Performance Respect / Respectfulness, Compliance, Professionalism Foundational 15 Minutes
Got Respect?® Unintended Exclusive Behaviors
A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.
eLearning - LearningBytes® Leadership, Personal Performance Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Respect / Respectfulness, Teamwork Foundational 15 Minutes
LearningBytes® Accentuate the Positive™
The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.
eLearning - LearningBytes® Leadership, Personal Performance Motivation, Change, Energizer, Interpersonal Skills, Effective Leadership, Team Builder Foundational 10 Minutes
LearningBytes® Am I Really Like That?
Who are you?... Who are you, really?... Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.
eLearning - LearningBytes® Personal Performance Change, Compliance, Ethics & Integrity, Interpersonal Skills, Professionalism Foundational 10 Minutes
LearningBytes® Diversity 101 - Merge Ahead™
Quite often, diversity and inclusion go beyond race, gender and ethnicity. Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism Foundational 9 Minutes
LearningBytes® Diversity 101 - Spreading Rumors™
Spreading false information or accusations concerning employees is often a violation of organizational policy. Employees engaged in this behavior often forget the disruptive effect on relationships in their workplace - even worse, forget it could be seen as contributing to possible harassment or a hostile environment situation.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Culture Commitment, Inclusion / Equity / Belonging, Interpersonal Skills Foundational 10 Minutes
LearningBytes® Diversity 101 - That Wasn't Funny™
When it comes right down to it, when you're at work, the best thing to do is refrain from using potentially offensive expressions in the workplace, even when you don’t mean to offend anyone. That includes telling inappropriate jokes...even while on break.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 10 Minutes
LearningBytes® Diversity 101 - What Did She Say?™
Many organizations want and need people who speak different languages. Typically, there are no organization requirements that only English can be spoken at work. This course addresses concerns and the ability to be inclusive while speaking a foreign language in front of others.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Interpersonal Skills, Onboarding, Professionalism, Workplace Civility Foundational 10 Minutes
TrainingBriefs® Addressing Misunderstandings
Building an inclusive work environment sometimes means confronting colleagues about their misconceptions and attitudes regarding diversity. It also means taking the time to have courageous conversations about the tough topics impacting the workplace. A diverse workforce does not mean your organization places more value on certain groups of people. What it means is your organization is committed to attracting and retaining quality employees from ALL cultural backgrounds, genders, ages, and points of view.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Micro-Inequities/Micro-Aggressions, Racial Equity, Respect / Respectfulness Intermediate 7 Minutes
TrainingBriefs® Understanding & Beating Bias
The impact of unconscious bias means that we are acting a certain way towards people or circumstances without realizing it. Although people may think conscious bias is worse because it is a conscious decision we are aware of, both can be detrimental, especially in the workforce. When unconscious bias affects our decisions, we are unaware of it, because it happens outside our control.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Unconscious / Hidden Bias, Compliance, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 8 Minutes
TrainingBriefs® Understanding Unconscious Bias (Managers)
We don’t like to think of ourselves as having biases toward others. Many of these biases exist in our society and in our memory and are sometimes expressed unknowingly. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness Foundational 7 Minutes