Search eLearning Library for: Retail & Hospitality
Fearless Facilitation!™ How to Lead Effective Training (eLearning Course)
Exemplary facilitators are fearless because they prepare thoroughly for training sessions, are organized to the minutest detail, respect the experiences of adult learners, attend to various learning styles, and masterfully draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.
eLearning - Signature Leadership, Personal Performance Effective Training, Interpersonal Skills, Effective Leadership, Professionalism Intermediate 35 Minutes
Good People, Bad Choices (eLearning Signature)
The eLearning course is a guide to ethical decision-making and provides an excellent vehicle for discussion based training that includes such topics as confidential information, gift giving, financial accountability, copyright infringement and more.
eLearning - Signature Ethics & Compliance Ethics & Integrity, Compliance, Onboarding, Professionalism Foundational 40 Minutes
Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)
This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.
eLearning - Signature Personal Performance Customer Service, Change, Communication, Interpersonal Skills, Motivation, Professionalism Foundational 30 - 45 minutes
Life IS a Series of Presentations™: Inspire, Inform & Influence. (eLearning Course)
The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.
eLearning - Signature Personal Performance Communication, Communication & Influencing, Interpersonal Skills, Professionalism Foundational 40 Minutes
Motivation: Dream it. Walk it. Believe it.™ (eLearning Signature)
While numerous books, programs and articles talk about goal setting and motivation, most people still don't know where to begin. They need a simple, real-world and practical approach they can apply to all aspects of their lives. This program delivers the approach. Using this program, employees discover what motivates them and how to use that knowledge to set individual goals.
eLearning - Signature Personal Performance Motivation, Change, Communication, Professionalism Foundational 40 Minutes
Substance Abuse - A Real Danger™
Most people have had too much to drink at least once in their lives. Unfortunately, people don’t always recognize the danger of drinking alcohol or using drugs. In this lesson, we’ll discuss the dangers of substance abuse, the effects of different substances, factors behind substance abuse and support options available in the workplace.
eLearning - Signature Ethics & Compliance, Personal Performance Substance Abuse, Compliance, Employee Wellness, Workplace Safety & Awareness Foundational 20 Minutes
The Courage to Coach™ for Retail (eLearning Signature)
The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.
eLearning - Signature Leadership Coaching & Mentoring, Change, Communication, Conflict Resolution, Management, Professionalism Foundational 30-40 Minutes
TrainingBytes® Achieving Communication Excellence (eLearning)
Effective interpersonal skills are at the heart of every successful project, team and organization. As long as there are individuals interacting in the workplace, there is a need for sharpened communication skills to diffuse potential problems, increase productivity and accelerate results.
eLearning - Signature Personal Performance Communication, Interpersonal Skills, Onboarding, Professionalism Foundational 30 minutes
Writing for Business Results™ (eLearning Course)
Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, Writing for Business Results is designed for you. If you are just beginning your career and need basic help with your business writing, you will find this course presents information in a succinct, clear language.
eLearning - Signature Personal Performance Interpersonal Skills, Communication, Professionalism Foundational 40 Minutes
TrainingBriefs® A Short Term Gain (for Managers)
When employees fail to behave ethically and violate organizational policy, you must act swiftly to address the behavior and take the appropriate disciplinary action. Doing so will help protect the organization and avoid sending the wrong message throughout the workforce. Promptly responding to violations of policy is one of many ethical issues that come up in the workplace.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Effective Leadership, Management, Professionalism Foundational 8 minutes
TrainingBriefs® An Employee Who Threatens an Outsider
New Micro-Learning! If an employee has threatened someone outside your organization, it may be a warning sign of an employee who is under stress and having a difficult time maintaining control of his or her emotions. If you fail to act, you could end up facing a hostile work environment lawsuit. Direct intervention at an early stage really does make a difference.
eLearning - TrainingBriefs® Ethics & Compliance, Leadership Compliance, Management, Workplace Violence Prevention Foundational 5 Minutes
TrainingBriefs® An Employee with a Temper
New Micro-Learning! There is no excuse, in the eyes of the law, for permitting unacceptable or unprofessional behavior of any kind - regardless of the circumstances. If you are unsure how to deal with the situation, consult with an EAP professional, human resources, security officials or upper management. There are resources available to help you with these types of problems. So, if someone gets out of line... deal with it. Immediately.
eLearning - TrainingBriefs® Ethics & Compliance Compliance, Management, Workplace Violence Prevention Foundational 6 Minutes
TrainingBriefs® An Introduction to Diversity & Inclusion
New Micro-Learning! Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures any type of difference that matters.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness Foundational 7 Minutes
TrainingBriefs® Communication Tools
New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication Foundational 6 Minutes
TrainingBriefs® Confidential Information
Updated! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe. This course delves into the importance of keeping things confidential.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Intermediate 6 Minutes
TrainingBriefs® Conflict of Interest
Updated! A conflict of interest arises in the workplace when an employee has competing interests or loyalties that either are, or potentially can be, at odds with each other. A conflict of interest causes an employee to experience a struggle between diverging interests, points of view, or allegiances.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Learning Reinforcement, Professionalism Foundational 5 Minutes
TrainingBriefs® Describing the Job
New Micro-Learning! Recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. In this course, we will explore the topic of describing the job.
eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Compliance, Management Intermediate 6 minutes
TrainingBriefs® Discipline - Avoiding Termination
New Micro-Learning! Avoiding termination is something too many managers stumble on, especially when they're dealing with employees they think are more likely to sue. Remember, if you ever find yourself in this situation, get the support you need from human resources or senior management and act decisively to correct the problem.
eLearning - TrainingBriefs® Ethics & Compliance Compliance, Management Intermediate 5 Minutes
TrainingBriefs® Diversity Moments
New Micro-Learning! Diversity and inclusion dynamics are the positive or negative reactions that occur when dimensions of diversity, such as culture, experience, and expectations, come together. A diversity moment occurs when “difference makes a difference!”
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes
TrainingBriefs® Documenting Correctly
New Micro-Learning! Many cases for wrongful employment termination stem from mishandled progressive discipline. There are various common issues that managers struggle with. This course will examine the issue of improper documentation.
eLearning - TrainingBriefs® Ethics & Compliance Compliance, Management Intermediate 6 Minutes