Search eLearning Library for: Retail & Hospitality

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 392 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

Got Respect?® Unintended Exclusive Behaviors

A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.

eLearning - LearningBytes® Leadership, Personal Performance Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Respect / Respectfulness, Teamwork Foundational 15 Minutes

LearningBytes® Accentuate the Positive™

The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.

eLearning - LearningBytes® Leadership, Personal Performance Motivation, Change, Energizer, Interpersonal Skills, Effective Leadership, Team Builder Foundational 10 Minutes

LearningBytes® Am I Really Like That?

Who are you?... Who are you, really?... Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.

eLearning - LearningBytes® Personal Performance Change, Compliance, Ethics & Integrity, Interpersonal Skills, Professionalism Foundational 10 Minutes

LearningBytes® Diversity 101 - Merge Ahead™

Quite often, diversity and inclusion go beyond race, gender and ethnicity. Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism Foundational 9 Minutes

LearningBytes® Diversity 101 - Spreading Rumors™

Spreading false information or accusations concerning employees is often a violation of organizational policy. Employees engaged in this behavior often forget the disruptive effect on relationships in their workplace - even worse, forget it could be seen as contributing to possible harassment or a hostile environment situation.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Culture Commitment, Inclusion / Equity / Belonging, Interpersonal Skills Foundational 10 Minutes

LearningBytes® Diversity 101 - That Wasn't Funny™

When it comes right down to it, when you're at work, the best thing to do is refrain from using potentially offensive expressions in the workplace, even when you don’t mean to offend anyone. That includes telling inappropriate jokes...even while on break.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 10 Minutes

LearningBytes® Diversity 101 - What Did She Say?™

Many organizations want and need people who speak different languages. Typically, there are no organization requirements that only English can be spoken at work. This course addresses concerns and the ability to be inclusive while speaking a foreign language in front of others.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Interpersonal Skills, Onboarding, Professionalism, Workplace Civility Foundational 10 Minutes

TrainingBriefs® Addressing Misunderstandings

Building an inclusive work environment sometimes means confronting colleagues about their misconceptions and attitudes regarding diversity. It also means taking the time to have courageous conversations about the tough topics impacting the workplace. A diverse workforce does not mean your organization places more value on certain groups of people. What it means is your organization is committed to attracting and retaining quality employees from ALL cultural backgrounds, genders, ages, and points of view.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Micro-Inequities/Micro-Aggressions, Racial Equity, Respect / Respectfulness Intermediate 7 Minutes

TrainingBriefs® Understanding & Beating Bias

The impact of unconscious bias means that we are acting a certain way towards people or circumstances without realizing it. Although people may think conscious bias is worse because it is a conscious decision we are aware of, both can be detrimental, especially in the workforce. When unconscious bias affects our decisions, we are unaware of it, because it happens outside our control.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Unconscious / Hidden Bias, Compliance, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 8 Minutes

TrainingBriefs® Understanding Unconscious Bias (Managers)

We don’t like to think of ourselves as having biases toward others. Many of these biases exist in our society and in our memory and are sometimes expressed unknowingly. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® The Importance of Empathy

Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace! This course will teach you that there are three basic types of empathy.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Employee Wellness, Interpersonal Skills, Mental Wellness & Health, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® The Ally

New Micro-Learning! Building an inclusive workplace means that people can be authentic in the workplace. We can bring our whole selves to work and not be worried about belonging. Creating an inclusive workplace sometimes means stepping up… and sticking up for others. Being an ally isn’t always easy, but it’s the right thing to do to foster respect and encourage a sense a belonging for marginalized coworkers.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Active Bystander / Ally, Diversity Dynamics, Gender Equity, Professionalism, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Bias Is All About Race, Right?

It's important to recognize that diversity, equity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Communication, Professionalism, Respect / Respectfulness, Teamwork Foundational 7 Minutes

TrainingBriefs® Embracing Other Cultures (Eid al-Fitr)

Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Islamic holiday – Eid al-Fitr. After a month of prayer, devotion and self-control, Muslims celebrate the accomplishment of their sacred duties during Ramadan with the beginning of Eid al-Fitr, or the Festival of Breaking the Fast. The festival is a national holiday in many countries with large Muslim populations.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Embracing Other Cultures (Holi)

Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Hindu and Sikh holiday – Holi. Also known as the festival of colors, Holi is celebrated in India, Nepal and Sri Lanka, along with other countries with large Hindu and Sikh populations. Holi usually marks the happy transition from harsh, dark winter to brighter, warmer springtime - symbolic of the triumph of good over evil.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Embracing Other Cultures (Juneteenth)

Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the African American holiday – Juneteeth. Juneteenth honors the end to slavery in the United States and is considered the longest-running African American holiday. On June 17, 2021, President Joe Biden declared Juneteenth an official federal holiday.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® Embracing Other Cultures (Passover)

Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Jewish holiday – Passover. Passover (sometimes called the Festival of Unleavened Bread) commemorates the Hebrews’ liberation from slavery in Egypt and the “passing over” (or the sparing) of the firstborn of the Israelites, on the eve of their exodus from Egypt.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Hygiene Problems

What do you do about an employee with body odor, bad breath, or who appears unclean? If it’s affecting how the employee works with co-workers or customers, you need to overcome embarrassment and address it. How do you work with an employee who has poor hygiene?

eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 7 Minutes

TrainingBriefs® I’m Anxious!

We’ve all felt nervous... even anxious about an upcoming event. Anxiety is something we all encounter as a normal part of life. Anxiety can actually be a motivator… helping us accomplish a task at hand that needs to be done. But many times, we experience the negative side of anxiety. this quick course provides a great overview of anxiety and how we can effectively tackle it.

eLearning - TrainingBriefs® Personal Performance Mental Wellness & Health, Professionalism Foundational 9 Minutes

TrainingBriefs® Never Gonna Fit In!

New Micro-Learning! Personal appearance is just that – personal. When it comes to dress and style, what works for one person doesn’t always work for someone else… and that’s okay… as longs as we keep it within the parameters of our dress code.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 5 Minutes