Search eLearning Library for: Retail & Hospitality
Signature 116 courses
TrainingBriefs® 393 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
TrainingBriefs® Recognizing Bullying Behavior
New Micro-Learning! Bullying is a very serious issue and even though legal action can’t always be taken, it still requires action from employees who witness it or are targets. This means that preventing bullying and speaking up about behavior that crosses the line is dependent upon you being aware and willing to take the next step.
eLearning - TrainingBriefs® Ethics & Compliance Abusive Conduct / Bullying, Compliance, Harassment Prevention Foundational 9 Minutes
TrainingBriefs® Recruiting & Hiring: Avoiding Illegal Questions
New Micro-Learning! Asking inappropriate or illegal questions is probably one of the areas that get people into trouble more often than anything else. That's because the courts and EEOC guidelines have made it clear that you can't ask questions that discriminate against protected groups, don't predict successful job performance, or not job related.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Compliance, Hiring & Recruiting Foundational 7 Minutes
TrainingBriefs® Recruiting and Hiring (Legally)
New Micro-Learning! Recruiting and hiring is the process of reviewing applications, selecting the right candidates to interview, testing candidates, choosing between candidates to make the hiring decision and performing various pre-employment tests and checks. In this course, we’ll take a look at this process and some of the pitfalls you must avoid.
eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Management Foundational 7 Minutes
TrainingBriefs® Religious Terms & Information
New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary around world religions play a key role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Reporting Ethical Concerns (for Managers)
New Micro-Learning! High-profile corporate scandals have received considerable media attention in recent years. Management should have a keen interest in avoiding such outcomes by encouraging employees to report unethical conduct anonymously. Unfortunately, many employees struggle with ethical decisions because they feel that they cannot remain anonymous so unethical behavior persists.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Effective Leadership Intermediate 7 Minutes
TrainingBriefs® Respecting Religious Diversity
New Micro-Learning! Managers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Effective Leadership, Management, Professionalism Foundational 5 Minutes
TrainingBriefs® Responding to Change with Clarification
New Micro-Learning! Everyone reacts differently to change, and we can influence how others around us react. Anyone can respond to change in a way that's positive and productive for themselves and their organizations. The Change Response Strategy™ is a tool you can use in any change situation by clarifying how and why a change impact you and others.
eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Professionalism Intermediate 6 Minutes
TrainingBriefs® Responding to Change with Communication
New Micro-Learning! Change is pervasive and constant. And that's why being able to navigate change is a required skill. This course leverages the Change Response Strategy - a tool you can use in any change situation to analyze a change and effectively communicate to express your concerns, share needs, and get answers to questions.
eLearning - TrainingBriefs® Leadership, Personal Performance Change, Communication, Interpersonal Skills, Professionalism Intermediate 7 Minutes
TrainingBriefs® Tailoring Your Presentation
New Micro-Learning! When you have the ability to be flexible and tailor you presentation in the face of changing situations, you're going to be able maintain interest and make you message compelling in order to inspire, inform, or influence your audience.
eLearning - TrainingBriefs® Personal Performance Interpersonal Skills, Communication, Personal Improvement, Professionalism Foundational 8 Minutes
TrainingBriefs® The Benefits of Leadership
New Micro-Learning! Leadership isn't well understood by most managers and they may perceive it as something that they can't do, are uncomfortable doing, or that has no benefit to them. During this short course, you will learn about the benefits of making the transition from manager to leader.
eLearning - TrainingBriefs® Leadership Effective Leadership, Successfully Leading Others, Learning Reinforcement, Management Intermediate 5 Minutes
TrainingBriefs® The Hidden Bias Trap
New Micro-Learning! As our world becomes increasingly diverse, it is important that we understand our hidden biases and stereotypes in order to foster effective teamwork. We often do not realize how these biases and stereotypes impact how we interact with others. Before you can avoid bias and stereotyping people in the workplace, you need to understand what they are.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Learning Reinforcement, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes
TrainingBriefs® The Leadership Difference
New Micro-Learning! Leading others starts with your own values. The biggest difference between leaders and non-leaders is a leader’s level of self-awareness — a leader knows who they are. Leaders are hyper-aware of what’s important to them — they can put a name to their core values.
eLearning - TrainingBriefs® Leadership Effective Leadership, Successfully Leading Others, Learning Reinforcement, Management Foundational 5 Minutes
TrainingBriefs® The Virtual Workplace: Tackling Time Theft
New Micro-Learning! Remote teams and mobile workers are becoming more and more popular among businesses. This makes tracking an employee’s efficiency and productivity very difficult. This course tackles time theft… when an employee accepts pay from their employer for work that they haven’t actually done, or for time they have not actually put into their work. Time theft can certainly hurt business by decreasing employee productivity and costing the organization money.
eLearning - TrainingBriefs® Ethics & Compliance Professionalism, Ethics & Integrity, Management Foundational 6 Minutes
TrainingBriefs® Too Big a Job
Stereotypes about what physical jobs women can or cannot do may create illegal gender-based discrimination situations. In some very specific cases, a job could have legitimate lifting requirements that could exclude some women. However, every employee or applicant should be given an opportunity to prove that they can do the required job duties.
eLearning - TrainingBriefs® Ethics & Compliance Discrimination, Compliance, Management Foundational 5 Minutes
Diversity 101 - An Overview (Diversity Basics)
Diversity primer in under 10 minutes! Diversity and inclusion are not the same. Inclusion allows us to leverage the advantages of diversity. Diversity without inclusion focuses on differences without necessarily seeing similarities or respecting the differences.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Onboarding, Respect / Respectfulness Foundational 10 Minutes
Got Leadership?™ Now I’m the Manager…
Congratulations! Being a supervisor/manager can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you. So, take a deep breath and get ready to learn more about the exciting challenges you have ahead.
eLearning - LearningBytes® Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, Management Intermediate 20 Minutes
Got Respect?® Gossip in the Workplace
Not every conversation in the workplace can be about the work. As humans, we want to get to know each other. The thing is, if the topic of conversation is about someone else, there’s a good chance it could lead to gossip. In this eLearning module you’ll explore the effect of gossip in the workplace.
eLearning - LearningBytes® Personal Performance Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism Foundational 15 Minutes
Got Respect?® Imposing Personal Beliefs
Almost nothing can create more conflict more quickly than when people impose their personal beliefs on others. In this module, we’ll focus on recognizing and dealing with the personal beliefs that might get in the way of work.
eLearning - LearningBytes® Leadership, Personal Performance Respect / Respectfulness, Compliance, Professionalism Foundational 15 Minutes
Got Respect?® Unintended Exclusive Behaviors
A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.
eLearning - LearningBytes® Leadership, Personal Performance Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Respect / Respectfulness, Teamwork Foundational 15 Minutes
LearningBytes® Accentuate the Positive™
The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.
eLearning - LearningBytes® Leadership, Personal Performance Motivation, Change, Energizer, Interpersonal Skills, Effective Leadership, Team Builder Foundational 10 Minutes