Search eLearning Library for: Retail & Hospitality

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 392 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

TrainingBriefs® An Introduction to Diversity & Inclusion

New Micro-Learning! Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures any type of difference that matters.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® Communication Tools

New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication Foundational 6 Minutes

TrainingBriefs® Confidential Information

Updated! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe. This course delves into the importance of keeping things confidential.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Intermediate 6 Minutes

TrainingBriefs® Conflict of Interest

Updated! A conflict of interest arises in the workplace when an employee has competing interests or loyalties that either are, or potentially can be, at odds with each other. A conflict of interest causes an employee to experience a struggle between diverging interests, points of view, or allegiances.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Describing the Job

New Micro-Learning! Recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. In this course, we will explore the topic of describing the job.

eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Compliance, Management Intermediate 6 minutes

TrainingBriefs® Discipline - Avoiding Termination

New Micro-Learning! Avoiding termination is something too many managers stumble on, especially when they're dealing with employees they think are more likely to sue. Remember, if you ever find yourself in this situation, get the support you need from human resources or senior management and act decisively to correct the problem.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Management Intermediate 5 Minutes

TrainingBriefs® Diversity Moments

New Micro-Learning! Diversity and inclusion dynamics are the positive or negative reactions that occur when dimensions of diversity, such as culture, experience, and expectations, come together. A diversity moment occurs when “difference makes a difference!”

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes

TrainingBriefs® Documenting Correctly

New Micro-Learning! Many cases for wrongful employment termination stem from mishandled progressive discipline. There are various common issues that managers struggle with. This course will examine the issue of improper documentation.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Management Intermediate 6 Minutes

TrainingBriefs® Ethical Dilemma - Insider Information

Updated! In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid. As you complete this course, ask yourself “would I know what to do in this situation?”

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Learning Reinforcement, Professionalism, Sales Foundational 5 Minutes

TrainingBriefs® Ethical Dilemma - Spreading Rumors

Updated! You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do in this situation?

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Learning Reinforcement, Professionalism, Sales Foundational 5 Minutes

TrainingBriefs® Ethics and Compliance Concerns

New Micro-Learning! Although living our daily lives with ethics and integrity may seem simple enough, often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. You will face choices every single day that impact your success, and the success of your organization.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Management Foundational 5 Minutes

TrainingBriefs® Focus on Your Strengths

New Micro-Learning! This course focuses on the energy that should be spent exploiting our strengths instead of focusing our energy on our weaknesses. As you complete this quick course, ask yourself in what areas do I want to be recognized as outstanding?

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Management Intermediate 6 minutes

TrainingBriefs® Gender Identity Protections

New Micro-Learning! This course explores the topic of gender identity in the workplace. There are a variety of Federal, state and local laws that expressly protect workers based on their gender identity and sexual orientation. Most employers are covered by one or more of these laws.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Discrimination, Active Bystander / Ally, Gender Equity, Gender Identity, Unconscious / Hidden Bias Foundational 5 Minutes

TrainingBriefs® Generational Communication Barriers

New Micro-Learning! Workplaces across the country are adjusting to a new reality. Baby Boomers are remaining as active workforce participants. Meanwhile, the first members of Generation Z, roughly defined as those born since the mid-nineties, will soon be beginning their careers and will make up a large share of the labor market soon. Due to communication differences among generations, communication styles can often be a problem.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Generational Challenges Foundational 7 Minutes

TrainingBriefs® Gossip Can Be Hurtful

New Micro-Learning! An inclusive workplace is one that discourages gossip and malicious rumors. The fact that the conversation took place in the workplace means that those impacted by it have a right and a responsibility to respond.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Inclusion / Equity / Belonging, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Handling Integrity Moments

New Micro-Learning! An integrity moment is any time an opportunity presents itself for you to make a choice that displays integrity or shows an example of integrity for others. This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Effective Leadership, Professionalism Foundational 6 Minutes

TrainingBriefs® Holding Others Accountable for Retaliation

New MicroLearning! To demonstrate your commitment to the organization’s culture of integrity, you must consistently hold employees accountable for their actions. You should expect everyone in the workplace to have that same commitment to compliance. Finally, managers need to hold one another to the same standards as everyone else… with NO exceptions.

eLearning - TrainingBriefs® Ethics & Compliance, Leadership Compliance, Communication, Harassment Prevention, Management, Professionalism Intermediate 6 Minutes

TrainingBriefs® I Am Being Harassed!

New Micro-Learning! Sexual harassment is still a very real workplace issue. And... as you know by now, sexual harassment is illegal and is prohibited by law. Sexual harassment can be committed by a person of any gender, and it can occur between people of the same or different gender.

eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Illegal Harassment

New Micro-Learning! Harassment is unwelcome conduct that is based on race, color, religion, sex, gender identity, national origin, age, disability, or genetic information. This module will take a look at what you can do as a manager and as an organization to prevent such behavior.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Learning Reinforcement, Management Intermediate 6 Minutes

TrainingBriefs® Imposing Personal Beliefs

New Micro-Learning! Your professional beliefs and business ethics should be what drives your behavior in the workplace. How your personal beliefs affect your life outside of work is not relevant, but how your personal beliefs affect how you interact with people at work is.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism Foundational 5 Minutes