Search eLearning Library for: Retail & Hospitality
Signature 116 courses
TrainingBriefs® 393 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
TrainingBriefs® Race Discrimination
Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. Let’s say an employee comes to you and complains that they’ve been discriminated against because of gender. What do you do? Creating a respectful and inclusive workplace is vital to the success of our organization.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Management, Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 7 Minutes
TrainingBriefs® Safety Rules Violations
You’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Intermediate 8 Minutes
TrainingBriefs® Speak English!
New Micro-Learning! Speaking in a foreign language can be tiring and more challenging. Though English is the widely accepted language, there are certain instances when employees may not speak English and may choose to use their native tongue. When others do not know the language being spoken, it may cause people to feel like they are on the outside - which is in direct opposition to creating an inclusive workplace.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Professionalism, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® That’s Gross!
People who work together sometimes engage in ‘harmless flirting’. As long as that behavior is welcome for those who are flirting, and those who are around to see it, it isn’t sexual harassment. When someone changes their mind, however, the welcomeness ends, and it’s time to stop.
eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Compliance, Harassment Prevention, Professionalism, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® The Best Side
Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers, even third party vendors/non-employees? This powerful vignette drives discussion, builds awareness and helps prevent incidents of sexual harassment.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Sexual Harassment Foundational 5 Minutes
TrainingBriefs® The Birthday Girl
It's not enough to understand the legal definition of sexual harassment… we must know what sexual harassment looks like in the real world… and its consequences on each other… and the organization. Because appropriate touching varies so much among different people, the best advice is to keep close personal touch to a minimum and always on a professional level.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Professionalism, Respect / Respectfulness, Sexual Harassment Foundational 5 Minutes
TrainingBriefs® The Critique
Let's be honest, workplace sexual harassment is still an issue. Even when subtle in nature, comments, body language, and tone of voice that imply something sexual is not appropriate in the workplace. These kinds of actions can easily lead to charges of hostile environment sexual harassment.
eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® The Honeymooner
Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers? This video situation is a powerful tool to drive discussion, build awareness and prevent incidents of harassment in your organization.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Respect / Respectfulness, Sexual Harassment Foundational 5 Minutes
TrainingBriefs® The Spy
Do your employees, staff and even management team understand that sexual harassment can take many forms? It can be verbal, as with jokes, comments, or propositions. It can be visual, as in written notes, cartoons, or objects. It can be electronic, as in e-mails, social media posts, and texts. And it can be physical, as with touching, gesturing, or leering and staring.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® They Posted What?!?
Employees can (and do) post things on social media that are best left unseen in the workplace. But what if co-workers see and discuss another employee's posts in the workplace? Inappropriate, unprofessional or illegal?
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Active Bystander / Ally, Compliance, Professionalism Foundational 5 Minutes
TrainingBriefs® Way to Go Team!
Slapping any employee on the butt is inappropriate workplace behavior and should not happen with any employee! Unwanted touching, swatting, rubbing or any other physical action of this type spells trouble in the workplace. It’s best to keep physical contact to a minimum and always on a professional level.
eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Communication, Professionalism Foundational 5 Minutes
TrainingBriefs® We Need More Seats!
New Micro-Learning! Cultural differences are the various beliefs, behaviors, languages, practices and expressions considered unique to members of a specific ethnicity, race or national origin. The goal of this course is to begin to build competency in quickly identifying these differences and learning how to handle them appropriately. We call this cultural competency.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 6 Minutes
TrainingBriefs® While You’re Down There…
Before we can prevent sexual harassment, we need to understand what is considered harassing behavior. The behavior must be unwelcome. The behavior can be very obvious or very subtle. It can be verbal or written, visual, or physical. Comments (innuendo) and body language can be clear indicators of harassing behavior.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Professionalism, Sexual Harassment Foundational 5 Minutes
The Consequences of Sexual Harassment™ (CA Employees)
Specific for California Sexual Harassment Training Requirements! This interactive course is designed to meet SB1343 requirements for employee training and will engage each learner with a realistic view of workplace sexual harassment and the fallout associated with a non-compliant culture. Hostile Work Environment and Quid Pro Quo harassment (and their various forms) are discussed and addressed. The consequences of sexual harassment are deep and impact everyone within an organization. Other concepts addressed: Active Bystander, Sex Stereotyping, Retaliation and more.
eLearning - Advantage Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention, Learning Reinforcement Foundational 60 Minutes
PREVAIL!® Armed Intruder Preparedness & Response Training (Advantage Plus - Employee)
Being prepared… that’s what can dramatically change your chance of prevailing during an active shooter/armed intruder situation. Why? Because the shooter is NOT counting on you being ready to act! This comprehensive PREVAIL!™ course teaches a trained response that allows for immediate action and a better opportunity to overcome.
eLearning - Advantage Plus Ethics & Compliance Armed Intruder / Active Shooter, Workplace Safety & Awareness, Workplace Violence Prevention Foundational 90 Minutes
PREVAIL!® Armed Intruder Preparedness & Response Training (Advantage Plus - Manager)
Since the 1980’s, workplace violence has been recognized as a leading cause of occupational injury and mortality. Violence on the job manifests itself in many forms; from emotional abuse to bullying to assault and even homicide. PREVAIL!® will help you - the manager/supervisor - better respond in violent situations involving an armed threat. The goals & objectives of this course provide you with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.
eLearning - Advantage Plus Ethics & Compliance Armed Intruder / Active Shooter, Effective Leadership, Workplace Safety & Awareness, Workplace Violence Prevention Intermediate 105 Minutes
A Team Defined (Interactive Tool)
Need a great primer for understanding the components of teamwork? Look no further than this quick, interactive tool. From defining a team to the importance of a meeting agenda, this resource makes quick study of understanding the importance of team in any organization. Can be used for new team training, a quick refresher or just-in-time learning.
Interactive Tools Personal Performance Teamwork, Communication, Discussion Trigger Intermediate 15 Minutes
Addressing a Disability Discrimination Complaint (Managing Essentials™ Series)
New Just-In-Time Performance Management Tool! You have an employee with a disability who feels discriminated against at work. What do you do? There are five steps you can take to help the situation.
Interactive Tools Diversity, Equity, Inclusion & Belonging, Leadership Management, Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 15 Minutes
Addressing a Gender Discrimination Complaint (Managing Essentials™ Series)
New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their gender. What do you do? There are five steps you can take to help the situation.
Interactive Tools Diversity, Equity, Inclusion & Belonging, Leadership Management, Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 15 Minutes
Addressing a Race Discrimination Complaint (Managing Essentials™ Series)
New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their race. What do you do? There are five steps you can take to help the situation.
Interactive Tools Diversity, Equity, Inclusion & Belonging, Leadership Management, Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 15 Minutes