Search eLearning Library for: Office & General
Got Ethics?® I Didn’t Really Say Anything
This eLearning module focuses on a problem many individuals within an organization struggle with. Namely, ensuring that confidential or, need to know only, information does not become compromised when they find themselves in an awkward situation.
Got Ethics?® Integrity in Hiring
This eLearning module focuses on ethics and integrity in the hiring process. Business managers are ethically bound to oversee the recruitment process with honesty, consistency and objectivity. Human resources protect the ethical integrity of every step in the hiring process to help managers avoid actions that could put the organization at risk.
Got Ethics?® Is It a Done Deal?
This eLearning course focuses on the problem of maintaining inside information confidential regarding the ventures of an organization.
Got Ethics?® It Isn’t in Their Best Interest
This eLearning course focuses on the appropriate ways to compare your organization to the competition. Comparing your products and services to the competition must be done in a truthful manner.
Got Ethics?® I’m Not Here (for Managers)
This eLearning module focuses on a problem many leaders struggle with. Namely, remembering that everything they do on the job is setting the example for subordinates and peers alike.
Got Ethics?® Listening to Our Employees (for Managers)
This eLearning module focuses on a problem many leaders struggle with. Namely, ensuring that their employees feel that they are approachable and that they are there when they need them.
Got Ethics?® Misuse of Confidential Information
This eLearning module focuses on the appropriate ways to handle reports of violations of policy (misuse of confidential information). All reports of violations must be taken seriously and appropriate action taken in a timely manner.
Got Ethics?® No Harm, No Foul
A key component to workplace ethics and behavior is integrity, or being honest and doing the right thing at all times. This module focuses on fraud and deception.
Got Ethics?® No Time for Training (for Managers)
This eLearning module focuses on the problem many leaders struggle with, namely, ensuring subordinates receive their organization’s mandatory training.
Got Ethics?® Only The Best Case Scenario
This eLearning module focuses on truthful communication. Whether your role is to communicate reports, data or information - internally or externally - you have an ethical responsibility to report the facts.
Got Ethics?® Providing Accurate Information
This eLearning module focuses on why honesty and accurate information is important in business. The value of honesty in business has obvious and subtle implications. Asking who benefits from business honesty can explain why virtue is also important.
Got Ethics?® Quality Products and Services
The pressure to perform and get work done can cause us to consider compromising our work or product quality. However, taking any action that compromises work or product quality can have serious consequences for us, our organization, our vendors, and our customers.
Got Ethics?® Reporting Ethical Concerns (for Managers)
This eLearning module focuses on a problem many leaders struggle with. Namely, ensuring that their subordinates/direct reports have faith in the system of reporting ethical violations.
Got Ethics?® Use of Intellectual Property
This quick hitting, topic-based eLearning module covers the use of intellectual property in and outside of the workplace.
Got Ethics?® We Don't Need Another Quote
In this eLearning module we meet an employee who received bad advice from her manager to violate policy because of a personal relationship within the organization. The question is how will she react?
Got Ethics?® We've Got Extra Copies
Copyright infringement is common. It’s easy to do. But it’s illegal. This eLearning module focuses on ethical side of copyright infringement within an organization.
Got Leadership?® Interviewing 101
Part of your job as a manager or supervisor is to create and lead a successful team. Being able to select the right person for the job impacts your team, your organization, and you! As a manager, taking a look at a person’s capabilities, commitment, and chemistry will help you select the right person for the right job, for the right reasons. This course gives you the tools to quickly understand the best (and legal) steps to successful interviews.
Got Leadership?® Listening to Your Employees
This course reinforces the concept that taking employee views into consideration does not mean you will always do what your employees want. You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.
Got Leadership?® Respecting Your LGBTQ+ Colleagues
Fostering a team atmosphere includes ensuring all employees are respected for their abilities and their differences. Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team with fewer inter-personal conflicts.
Got Leadership?™ Are You a Know-It-All Boss?
As a leader, you manage multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course gives you practice at assessing your personal reaction to situations. It will provide you with opportunities to see the impact of your choices and where you want to be as a leader.
Got Leadership?™ Beyond Bullying
After completing this eLearning course, you will be able to recognize the warning signs of workplace violence and what you should do if confronted with this issue. You will be able to identify common behaviors that could lead to violence, and choose appropriate action steps to protect yourself and others.
Got Leadership?™ Building a Culture of Integrity
Establishing a culture of integrity is the job of every manager, supervisor, and team leader in the organization. Your daily actions speak loudly and have a profound impact on the ability of an organization to develop a culture of ethical conduct. By the end of this module, you will be able to identify unacceptable behaviors and effectively handle integrity moments.
Got Leadership?™ Coaching - An Overview
Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. This course introduces concepts to help you excel in the necessary interpersonal skills to excel in coaching your employees.
Got Leadership?™ Coaching the High Performing Employee
Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. It requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far. By the end of this course, you will understand your role as a coach of a high performing employee and identify the strategies to help a high performer be even more productive.
Got Leadership?™ Communication Skills for New Supervisors
Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.
Got Leadership?™ Dealing with Attendance Issues
This course emphasizes the role of coaching in creating successful outcomes when dealing with employee attendance issues. You will learn that making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.
Got Leadership?™ Dealing with Attitude Issues
Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.
Got Leadership?™ Getting Employees to Care
Dealing with an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.
Got Leadership?™ Real Retaliation
Retaliation in the workplace is a real issue. As a manager or supervisor, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. By the end of this lesson, you’ll be able to define what retaliation is and what you need to know about it.
Got Leadership?™ Retaliation Clues and Cues
Being a leader means many things. One important role you have is that employees look to you for guidance. Your attitude, actions, and words impact your organization’s environment and represent your organization’s values. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.
Got Leadership?™ Stephen Covey on Leadership™
This eLearning course is designed to help trigger meaningful discussion on the importance of personal leadership and the impact it can have within your organization.
Got Leadership?™ Taking Personal Responsibility
As a professional in today’s workplace, you are expected to deliver results and work effectively with others, regardless of obstacles you may discover. Not always an easy task! In this course, you'll learn one of the most important lessons for career success – taking personal responsibility for your actions and behaviors on the job.
Got Leadership?™ The Difficult Performance Appraisal
As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This keeps the company functioning at full capacity, and builds trust and respect between you and the employees you manage. This eLearning course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.
Got Leadership?™ The Importance of Integrity (Managers)
As a leader, you have a responsibility to promote a culture of integrity in your organization. It starts with your own behavior and by showing your employees that ethical conduct is important. Integrity happens when you make it safe for employees to speak up and prevent retaliation against anyone who does. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.
Got Leadership?™ The Work-Life Balance Conundrum (for Managers)™
The work-life balance issue can be one that leads to conflict between managers and employees due to differing viewpoints and job expectations. As a manager, you need to understand your employees and their differing priorities while ensuring the work gets done in your department.
Got Leadership?™ Understanding Hidden Bias
As our world becomes increasingly diverse, it is important that we understand our hidden biases and stereotypes in order to foster effective team work. We often do not realize how these biases and stereotypes impact how we interact with others. By the end of this course, you will be able to identify hidden bias or stereotypes and understand why maintaining a respectful culture promotes teamwork.
Got Performance?® Co-Workers Are Your Customers, Too!
Most of us work with coworkers each and every day. We depend on our coworkers to get things done, and they depend on us. The same is true when it comes to working across departments; every person we deal with – whether it is face-to-face, over the phone, or via email – is a person who helps get things done for our organization. In this sense, our coworkers are our customers, too – our internal customers. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
Got Performance?® Dealing With Change
“The only constant is change,” is a phrase you’ve probably heard many times to describe the ever-shifting cycles of everything around us, and including us. By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.
Got Performance?® Dealing With Peer-to-Peer Conflict
When we have a conflict at work, a natural reaction is to ignore the problem or wait for it to go away. This approach to conflict creates a “lose-lose” situation for you, your coworker, and your employer. After completing this module, you will be better equipped to see past the conflict and work to address the real issues. You will also learn a step-by-step approach to resolving conflict.
Got Performance?® Decisions... Decisions
In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.
Got Performance?® Diffusing Customer Emotions
This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).
Got Performance?® Ethical Choices – What’s the Harm?
Ethics violations put the company and our work at risk. We count on you to conduct yourself with integrity and to help influence others to also act with honesty and professionalism. This course teaches a simple process when you notice a co-worker violating the code of business ethics.
Got Performance?® Handling Interruptions with a Smile
Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
Got Performance?® Success Starts With Me
Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.
Got Performance?® Team Dynamics for Managers
Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.
Got Performance?® The Brighter Side of Conflict
In this eLearning module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing this module you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.
Got Performance?® Think Like a Customer
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service
Got Performance?® Time Management
Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive. Learn the importance of time management, the techniques for time management, and the skills for conquering procrastination.
Got Performance?® Understanding Global Communication
Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.
Got Performance?® When Policies and Service Collide
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
Got Sales?® Cross-Selling and Up-Selling
Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.
Got Sales?® Customer Care
Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
Got Sales?™ Communication
Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.
Got Sales?™ Continuous Learning
Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.
Got Sales?™ Handling Objections
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.
Got Sales?™ Sales Opportunity Management
Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.
Got Sales?™ System Proficiency
Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
Got Sales?™ Value Proposition
A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.
Attitude: The Choice is Yours™: An Advantage eLearning Course
This new eLearning course is designed to help you gain control over your life at work or at home by gaining control of your attitude. Understand how influential your attitude is in improving relationships and results.
Be S.A.F.E. (Not Sorry)™: An Advantage eLearning Course
Millions of workers experience violence or the threat of violence in their workplaces every year. Therefore, it’s important to understand what workplace violence is or isn’t so you can create and maintain a safe work environment. This course introduces you to the S.A.F.E. model - an easy-to-understand way to help prevent or reduce the potential for workplace violence and abusive conduct.
Courage 2 Coach™: An Advantage eLearning Course
A big part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. Courage 2 Coach™ outlines a specific four-step process for coaching that will work in any employee performance situation.
Creating a High Performing Team: An Advantage eLearning Course
This course is designed to empower the learner to: 1) describe team member roles, 2) list coaching points for individual roles, 3) supervise the process of creating a team charter, 4) Maintain team charter integrity, 5) Determine team involvement
Dealing with the Difficult Employee
Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.
Goal Setting for Leaders: An Advantage eLearning Course
Learners of this eLearning course will: 1) Understand the importance of goal setting; 2) Identify specific areas that require goal setting; 3) Learn how to write SMART Goals: 4) Identify ways to provide feedback that will aid team members in accomplishing their goals.
Keeping Your Workplace Free from Harassment and Discrimination
Harassment in the workplace is a serious matter. It can cause organizations to lose good employees, incur litigation costs, and possibly violate laws against discrimination. For both employees and managers, this course covers harassment, bullying and discrimination prevention.
Peer Today, Boss Tomorrow™ (Advantage eLearning Course)
Ease the transition for new supervisors with this interactive eLearning program. Ideal to use within the first 30-60 days of entering their new role. This highly engaging course can also be used with existing managers/supervisors who were never appropriately trained on their responsibilities.
The Courage to Coach™: An Advantage eLearning Course
This interactive eLearning course is designed to encourage successful coaching with this program; includes information on how to coach a high-performing employee.
Open Mind, Open World: Improving Intercultural Interactions™ eLearning Advantage Plus
This highly interactive course will help employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.
Accident Investigation: A Tool for Effective Prevention™
In this eLearning course, you will learn to identify the basics of accidents, investigations, and investigation interviews.
Back Safety - Back in Business™ (Part 1)
Back in Business is a two part eLearning course. In this part of the lesson, you will learn about identifying how your back works and common back ailments.
Back Safety - Back in Business™ (Part 2)
Back in Business is a two part eLearning course. In this part of the lesson, you will learn about identifying the causes of back pain and what you can do to prevent it.
Back to the Basics™ - Manual Material Handling
This course addresses repetitive motions and how these cumulative traumas can injure the back. Important precaution for preventing injury are stressed including limbering before lifting, getting help, proper lifting motions, pushing, using carts and other techniques for avoiding back problems.
Basic Principles of Electricity™ (Safety Classic eLearning Course)
This course illustrates the concepts of voltage, resistance, amperage, grounding, bonding, the effects of electrical current on the body including resulting injuries, and how safety devices like fuses, circuit breakers, and ground fault circuit interrupters (GFCIs) work to protect against unexpected heat and energy flow.
Bloodborne Diseases: Understanding the Risks™ (Safety eLearning)
This eLearning course provides a thorough look at reducing the risk of an occupational exposure to blood borne diseases. Topics include: epidemiology and symptoms, modes of transmission, work practice controls, choice of personal protective equipment and more!
Contractor Safety - A Contract for Safety™ Part 1
The first part in this eLearning series for Contractor Safety covers the use of seat belts, fire prevention, hazard communication, house keeping, ladders, scaffolding, lockout/tagout, as well as welding and burning.
Contractor Safety - A Contract for Safety™ Part 2
The second part in this eLearning series for Contractor Safety covers the use of portable electronic equipment, special conditions, eyewash stations, safety showers, hazmat incidents and more!
Decontamination Safety Training™ (Hazardous Materials eLearning)
This eLearning course provides guidance on setting up the decontamination corridor, donning and removing personal protective equipment, showering, laundering, decontaminating/disposing of equipment and procedures to follow to prevent the spread of a hazardous material beyond the site.
Dog Bite Safety Training™ (eLearning Course)
This program uses live animal footage to teach employees positive ways to avoid dog bites while on the job. Most dog bites can be avoided by simply reading the situation and understanding dog behavior.
Don't Fall Down On the Job™
This course demonstrates the hazards that exist in the workplace which may lead to slips, trips, and falls - and the steps they can take to prevent slip and fall related accidents.
Electrical Safety-Related Work Practices™ (eLearning)
This comprehensive course covers various topics including: working with ladders and operating equipment or vehicles with parts that raise to the level of overhead lines/clearances, temporary wiring, fuses and circuit breakers, the care and use of power tools, the potential hazards of working with electricity around flammable materials and the dangers of poor “housekeeping.”
Ergonomics Awareness for Employees™ (eLearning Safety Classic)
Ergonomics is about putting “people first.” It is a way to better match tools, equipment, and work methods with workers. The application of ergonomics should be practical. Topics covered in this eLearning lesson: cumulative trauma disorders (CTDs), ergonomic related health effects, preventing cumulative trauma disorders and reporting problems.
Ergonomics Awareness For Supervisors™ - Part 1
Ergonomics is about putting “people first.” It is a way to better match tools, equipment, and work methods with workers. In this program were going to cover several key aspects of ergonomics that you as a supervisor or manager should be aware of such as, the topics shown here.
Ergonomics Awareness For Supervisors™ - Part 2
In this lesson, we’ll continue with our look at ergonomics awareness for supervisors by discussing the prevention of work-related disorders and the Ergonomics team approach and training.
Fire Basics in the Workplace™ - Part 1
Each year in the United States, fires affect around 56,000 places where people work, ranging from offices and small business, to manufacturing and industrial sites. In this lesson, we’ll discuss: preventing fires, classes of fire and types of fire extinguishers.
Fire Basics in the Workplace™ - Part 2
Each year in the United States, fires affect around 56,000 places where people work, ranging from offices and small business, to manufacturing and industrial sites. In this lesson, we’ll discuss: examples of fire types and their prevention & the PASS method of using fire extinguishers.
Fire Prevention: It’s Up to You™ (Safety eLearning)
In this eLearning course, you will learn about fire statistics, the types of fire hazards, the elements of fire prevention, and what to do in the event of a fire.
Goin’ Through the Motions™ (eLearning Safety Classic - For Employees)
In this eLearning course, you will learn how the body reacts to repetitive motion, the risk factors in producing repetitive motion injuries, the actions to minimize them, and the treatments available for repetitive motion injuries.
Goin’ Through the Motions™ - eLearning for Supervisors
In this eLearning course, you will learn how the body reacts to repetitive motion, the risk factors in producing repetitive motion injuries, and the actions to minimize them.
Hanging Iron: Truck Tire Chaining™ (Safety eLearning)
There are two methods of mounting tire chains, the roll over method and the block method. No matter which method is used, it's important to know how to mount, the conditions of your chains and when to use them.
Hazard Communication: Physical Hazards™ (Safety eLearning)
In this eLearning course, you will learn about identifying sources of information, common hazard terms, classes of physical hazards, and the protective measures you can take.
Hazard Communication: Refresher Training™ (Safety eLearning)
In this eLearning course, you will learn about the information contained on container labels and a (Material) Safety Data Sheet.
Hearing Protection: HearSafe™ (eLearning Safety Classic)
In this eLearning course, you’ll learn to identify how the ear works, the types of ear plugs, and the dangers of non-work related noise.
Labels and Other Forms of Warning™ (Safety eLearning)
In this eLearning course, you will learn to identify the requirements for container labeling, the types of labeling information, and the types of hazard warning systems.
Lift Truck Characteristics, Balance, & Stability™ (Safety eLearning)
In this course, you will learn to identify the requirements for inspection of lift trucks with internal combustion engines. You will also learn about the precautions for refueling.
Listen Up! Preventing Noise Induced Hearing Loss™ (Safety eLearning)
In this eLearning course, you will learn about how noise affects your hearing and the elements of the hearing conservation program.
Material Safety Data Sheets - Information You Can Use™
This eLearning course is designed to help you better understand the type of information you can find in an MSDS and how it can help you - as well as examine the types of information found in each section of the MSDS.
Material Safety Data Sheets: An Overview™
In this eLearning course, you will learn to identify how material safety data sheets are obtained and their common characteristics.
No Injury, No Accident?: Preventing Close Calls in the Workplace™
The dictionary says an accident is an unexpected and undesirable event. In this eLearning course, we’ll address accidents from the “close calls” to serious injuries. We'll also look at a three step process in dealing with near misses or actual accidents.
Safety Orientation - Working Together™ - Part 1
In part one of this two part eLearning series, you will learn about the keys to a safe workplace, an overview of the safety system, evaluation and training, and policies and procedures.
Safety Orientation - Working Together™ - Part 2
In this lesson, we will continue our look at safety orientation. This part of the lesson will address control measures, protective devices and accidents & emergencies.