Search eLearning Library for: Office & General
Without Regard… (For Employees)
To avoid the high cost of workplace discrimination, organizations and their employees must know what is and isn’t discrimination, as well as what actions to take if discrimination occurs. Without Regard… is designed to be a brief but effective overview of workplace discrimination for employees - and is now in our eLearning Signature format!
eLearning - Signature Ethics & Compliance Discrimination, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness Foundational 40 Minutes
TrainingBriefs® Accepting Your New Role
New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.
eLearning - TrainingBriefs® Leadership, Personal Performance Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 9 Minutes
TrainingBriefs® Communicating with Difficult Employees
In conversations with employees that may be somewhat challenging, it’s important for you to have some strong communication skills. Asking good questions is one such skill. Communicating with an employee who may be defensive requires you to model an open, questioning stance - we can call it the learning stance.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Interpersonal Skills Foundational 5 Minutes
TrainingBriefs® Diverse Work Ethics
One of the most common management challenges involves how to effectively manage all kinds of different people, not just people who look and think as we do. With the influx of millions of Millennial and Gen Z employees, understanding the differences across generations in the workplace has become a huge focus for supervisors, managers, and HR professionals.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Management Foundational 10 Minutes
TrainingBriefs® Embracing Respect
Respect is about treating people the way they want to be treated. It means establishing and maintaining a work environment that is free of offensive practices and conditions. If disrespectful conduct and disparaging remarks come up, they are addressed quickly and effectively. Respect is also about speaking positively about the organization, even during times of crisis – focusing on why you originally came to work here and why you are staying.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Psychological Safety, Successfully Leading Others, Respect / Respectfulness Foundational 8 Minutes
TrainingBriefs® Empowered Leadership
As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Learning Reinforcement, New Supervisor Foundational 5 Minutes
TrainingBriefs® Interviewing: Probing Techniques
During an interview, when a candidate's answer is a generality, self-promotional, not behavioral, isn’t complete or the candidate’s non-verbals don’t match what the candidate is saying, follow-up with behavioral probes to draw out more information. You discover that the specifics the candidate gives can be linked to job requirements.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Interpersonal Skills, Management Intermediate 5 Minutes
TrainingBriefs® It’s A Free Country, Right?
This course takes a look at how the First Amendment Free Speech Right applies differently at work than in public. You will observe the reactions among coworkers when one of them starts playing music that the others find offensive. As you work through the course, ask yourself, could a conversation like this impact the employees ability to work together?
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Communication, Discrimination, Professionalism Foundational 5 Minutes
TrainingBriefs® Maintaining Confidentiality
Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees is safe. But… there might be times that we may find ourselves in an awkward situation that could lead to the compromise of such information.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Learning Reinforcement, Professionalism Intermediate 5 Minutes
TrainingBriefs® Recruiting & Hiring: Protected Groups
New Micro-Learning! In this course, we'll cover that concept that almost everyone could be in a protected group based on race, national origin, religion, gender, age, or disability. So, there are some important things regarding recruiting and hiring that you need to remember.
eLearning - TrainingBriefs® Ethics & Compliance, Leadership Management, Compliance, Professionalism Foundational 6 Minutes
TrainingBriefs® Resolving Sales Problems
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication Foundational 7 Minutes
TrainingBriefs® Respecting Generational Differences
New Micro-Learning! The average work environment now might have up to four generations under one roof. That said, the old dog and the young pup need to work harmoniously in order to get things done. While these totally different generational viewpoints and approaches to work can undoubtedly be beneficial, they can also be somewhat challenging to navigate.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Generational Challenges, Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging Foundational 7 Minutes
TrainingBriefs® That’s Offensive!
New Micro-Learning! So, how can we maintain respectful work relationships when someone uses a term or phrase that is offensive to others in the workplace? Diversity moments are often unintended, occur when we least expect, and can leave us surprised, confused, embarrassed, guilty, fearful, frustrated or uncertain. When you overhear a situation where one person has inadvertently made an insulting remark, you may decide to intervene.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Management, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 7 Minutes
TrainingBriefs® The Competitive Advantage of Diversity & Inclusion
New Micro-Learning! Diversity within your organization and teams is a given. It simply exists. But… creating an inclusive team environment that values diversity helps you achieve your organization’s goals – both cultural and financial!
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Successfully Leading Others, Learning Reinforcement, Respect / Respectfulness Intermediate 8 Minutes
TrainingBriefs® The No…No…No! Boss
One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.
eLearning - TrainingBriefs® Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence Intermediate 8 Minutes
TrainingBriefs® The Tough Conversation
When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.
eLearning - TrainingBriefs® Personal Performance Communication & Influencing, Conflict Resolution, Problem Resolution Foundational 8 Minutes
TrainingBriefs® There’s No “I” in Team
Most people don’t intentionally come to work with a bad or difficult attitude. The problem is a lot of people don’t understand - or they forget - how our attitudes affect the people around us. When these situations do arise, all it really takes is a gentle reminder that what they're doing has an impact on the rest of us.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Effective Leadership Foundational 8 Minutes
TrainingBriefs® Too Old, Huh?
Making employment decisions such as promotions and reporting relationships, because you think an employee is too old can get you and the organization into a lot of trouble. This might lead to an adverse employee action. Age is a protected class under federal law.
eLearning - TrainingBriefs® Ethics & Compliance Discrimination, Compliance, Harassment Prevention Foundational 6 Minutes
TrainingBriefs® Workplace Gossip & Rumors
So why do people start gossip and spread rumors? Much of it has to do with our need to make sense of what's happening around us. To understand what's going on, people talk to one-another. And, together, they fill in the holes in the story with a little bit of fact – and a lot of guesswork or subtle innuendo.
eLearning - TrainingBriefs® Ethics & Compliance, Diversity, Equity, Inclusion & Belonging Professionalism, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness, Workplace Civility Foundational 5 Minutes
Got Diversity & Inclusion?™ Cultural Competence (An Overview)
This new course will help users identify the conceptual levels of cultural competence - the ability to interact effectively with people of different cultures and socioeconomic backgrounds. Users will also be able to identify the elements of the MEET™ model, which will help them resolve misunderstandings and differences – thus helping you maintain relationships.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 20 Minutes