Search eLearning Library for: Office & General
Signature 116 courses
TrainingBriefs® 392 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
We Need to M.E.E.T.™: Managing for Respect in the Workplace (eLearning Signature)
This eLearning course is designed to help you learn how to recognize, respond to and resolve day-to-day workplace situations to promote a respectful and inclusive working environment.
eLearning - Signature Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Compliance, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness Intermediate 30 - 45 minutes
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™ (All Employees)
All employees are responsible for ensuring that they do not behave in a retaliatory manner. This updated course helps employees identify and report retaliatory behaviors may be observed.
eLearning - Signature Ethics & Compliance Compliance, Communication, Harassment Prevention, Professionalism Foundational 40 minutes
The Right Side of the Line: The M.E.E.T. Resolution Module™
Help managers meet federal compliance standards for harassment-prevention training.
eLearning - Signature Ethics & Compliance Harassment Prevention, Compliance, Management, Professionalism Intermediate 20 Minutes
Exceeding Internal Customer Expectations
“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.
eLearning - Signature Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 30 Minutes
Legal Briefs™ The Americans with Disabilities Act: Tough Questions & Straight Answers
By taking this updated eLearning course, your managers will learn how the ADA impacts them and their employees and find key answers to their most frequently asked questions. With critical legal information to guide decision making, this course helps managers understand their responsibilities under the ADA and how to sort through tough issues and respond effectively.
eLearning - Signature Ethics & Compliance, Leadership Management, Compliance, Effective Leadership, Respect / Respectfulness Intermediate 35 Minutes
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™ (Manager Version)
Reduce the risk of costly claims by preventing workplace retaliation! This updated course helps inform managers on what retaliation is and why it is important for your organization to put practices in place to avoid this costly complaint.
eLearning - Signature Ethics & Compliance Compliance, Communication, Harassment Prevention, Management, Professionalism Intermediate 45 Minutes
Training Briefs® Doesn't Interact Well with Others
Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who doesn’t interact well with others, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.
eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution Intermediate 8 Minutes
Training Briefs® She Earned That
Regardless of physical appearance and gender, we should treat each other with respect and dignity. As a leader in our organization, we must acknowledge that each other’s achievements are due to nothing short of hard work and dedication, NOT appearance or sexuality. We are all on the same team.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Gender Equity, Discrimination, Inclusion / Equity / Belonging, Successfully Leading Others, Professionalism, Teamwork Intermediate 5 Minutes
Training Briefs® The Refund
We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.
eLearning - TrainingBriefs® Leadership Customer Service, Interpersonal Skills, Effective Leadership, Successfully Leading Others, Professionalism, Respect / Respectfulness Foundational 5 Minutes
Training Briefs® What’s The Big Deal?
Decision-making is a daily occurrence in the workplace. Making ethical decisions is important for everyone within an organization and those they serve. As a leader in the organization, we must ensure our team members are aware of the proper procedures for ethical decision-making and the numerous consequences that can occur if they are not followed. Big or small, an unethical decision can have a huge impact on the organization.
eLearning - TrainingBriefs® Leadership Ethics & Integrity, Compliance, Effective Leadership, Successfully Leading Others, Problem Resolution Foundational 5 Minutes
Training Briefs® Yet Another Fire
Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. As leaders, we know there will be times when we must have those difficult conversations, but we need to make sure we confront and resolve these issues, not avoid them.
eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Professionalism Intermediate 5 Minutes
TrainingBriefs® Bad Attitude
One of the most frustrating issues a manager can face is with an employee who has an "I don't care" attitude. Bad attitudes can bring the entire organization to a grinding halt. But how do you address an employee with a less than stellar workplace attitude. This course will give you a step-by-step process for addressing this workplace issue.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Management, Problem Resolution, Professionalism Intermediate 9 Minutes
TrainingBriefs® Be More Assertive
Your employees are being paid to do the best job possible. When you have an employee who is not performing up to his or hers potential, it jeopardizes their success and the success of the team. How do you work with an employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Management Intermediate 7 Minutes
TrainingBriefs® Embracing Other Cultures (Kwanzaa)
Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the African American holiday - Kwanzaa. During the week of Kwanzaa, families and communities come together to celebrate with food, music, and cultural activities. Each day of the holiday is dedicated to a different principle, with participants lighting candles in a special candle holder, called a kinara, to represent each of the principles. The colors of Kwanzaa, black, red, and green, represent the people, the struggle, and the future, respectively.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Respect / Respectfulness Foundational 6 Minutes
TrainingBriefs® Happy Holidays
New Micro-Learning! When the holiday season comes around, many people - by default - wish others a "Merry Christmas." But for people who don’t celebrate Christmas, this can feel disrespectful... and even rude. As we are seeking to create a respectful and inclusive workplace culture for everyone, part of that means recognizing that people celebrate different religions and come from different cultures and backgrounds.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Her Hijab
New Micro-Learning! Making assumptions and perpetuating stereotypes about someone based on their religion or their religious clothing does not lead to an inclusive or respectful workplace. People often have different religious practices based upon their faith. Some of these practices include wearing something like a crucifix. For others, it means wearing a piece of attire such as a hijab. Today’s inclusive and respectful workplace culture means that the ability to practice your religion is open to you.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes
TrainingBriefs® His Husband
New Micro-Learning! There are still many stereotypes and prejudices about LGBTQ+ people - and this can often make it hard to come to work depending upon the attitudes and behaviors of co-workers. While religious beliefs about the LGBTQ+ community vary, what is important is that within the workplace, we provide a respectful environment for all workers.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Professionalism, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Leading in Unprecedented Times
New Micro-Learning! Unpredictable times call for unprecedented leadership. During times of intense fluidity, employees, team members and associates are all looking for their leaders to set the tone. They need to feel inspired and motivated to navigate the unknown. They need to know their leaders have their backs and are ready for what's next! Most importantly, they need to trust that their leaders are beside them - every step of the way.
eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Professionalism, Respect / Respectfulness Foundational 6 Minutes
TrainingBriefs® Respecting LGBTQ+ Co-Workers
Fostering a team atmosphere includes ensuring all employees are respected for their abilities and their differences. Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. By completing this course, you’ll have increased confidence as a manager and a more productive team, with fewer inter-personal conflicts.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Compliance, Diversity Dynamics, Management Intermediate 8 Minutes
TrainingBriefs® Respecting Sexual Orientation
Knowing when and how to deal with issues of sexual orientation, or sexuality, or even lifestyle choices can be a challenge. They're the kind of things that can give rise to gossip and innuendo, at the very least; and outright hostility and harassment if you don't deal with them correctly.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Effective Leadership, Respect / Respectfulness Foundational 8 Minutes