Search eLearning Library for: Office & General
Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability (eLearning)
Discipline and termination are critical business issues managers deal with regularly, though not always effectively. Through plain-speak language and practical examples, this course demonstrates protocol and procedures to follow for legal compliance and successful decision making.
eLearning - Signature Ethics & Compliance, Leadership Management, Compliance, Professionalism Intermediate 40 Minutes
TrainingBytes® Managing Your Own Productivity (eLearning)
An organization can't rely solely on its managers to ensure individual and team results; it must also be able to depend on employees to take initiative and do their part in managing personal productivity for maximum effectiveness. This program will empower your employees to create effective plans, involve others, ask for help and prioritize their many competing tasks in order to deliver the results your organization needs to be successful.
eLearning - Signature Personal Performance Professionalism, Change, Interpersonal Skills, Personal Improvement, Time Management Foundational 30 Minutes
TrainingBriefs® A Difference of Opinion
New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team. However, it’s likely that you will encounter a challenge to your ability to stay on track by participants who express strong differences of opinion. If differences of opinion are not resolved effectively, a meeting can spin off track, become chaotic, and prevent the achievement of the meeting’s purpose and desired outcomes.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Management, Meeting Preparation Intermediate 6 Minutes
TrainingBriefs® Are Your Employees Engaged?
Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day. Engaged employees are committed to their organization’s goals and values, and motivated to contribute to organizational success, with an enhanced sense of their own well-being.
eLearning - TrainingBriefs® Leadership Motivation, Successfully Leading Others, Management, Team Builder or Retention Aid Foundational 5 Minutes
TrainingBriefs® Behavior-Based Interviewing – Probing for Current Work Examples
New Micro-Learning! When it comes to interviewing, clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. The Probing for Current Work Examples strategy is best used when a candidate provides an answer involving an event, which took place many years ago. Because the candidate’s skills may have changed significantly since that time, it makes sense to ask for a more current example.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes
TrainingBriefs® Behavior-Based Interviewing – Seeking Contrary Evidence
New Micro-Learning! Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. Then, you have to ask job-related probes to get the whole picture of the candidate’s skills. In this course, you'll explore the topic of seeking contrary evidence.
eLearning - TrainingBriefs® Leadership, Personal Performance Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes
TrainingBriefs® Behavior-Based Interviewing – Target of the Question
New Micro-Learning! A behavior-based interview uses a structured interview that organizes questions under job skills, or competencies. Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. In this course, we'll explore the topic of returning to the target of the question.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective Leadership Foundational 6 Minutes
TrainingBriefs® Change? No Thanks!
Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!
eLearning - TrainingBriefs® Personal Performance Change, Interpersonal Skills, Effective Leadership, Management Foundational 6 Minutes
TrainingBriefs® Competing Customer Service Priorities
It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement, Sales & Service Foundational 5 Minutes
TrainingBriefs® Coworkers Are Customers, Too!
When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Learning Reinforcement, Professionalism Foundational 5 Minutes
TrainingBriefs® Diffusing Customer Emotions
You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Professionalism, Sales & Service Foundational 5 Minutes
TrainingBriefs® Effective Interviewing: Ask Probing Questions
New Micro-Learning! Effective behavior-based interviewing is all about creating a process. Probing questions are the ones to ask when you need more specific information or more focused information. Always keep in mind that your probing questions need to be directly related to the technical and performance skills you previously identified in the interview.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective (& Legal) Interviewing, Management Intermediate 5 Minutes
TrainingBriefs® Effective Interviewing: Controlling the Interview
New Micro-Learning! In order to properly evaluate a candidate for an open position, it is important that you maintain control of the job interview. Establishing and maintaining control requires, in addition to good questioning techniques, effective listening skills to know when to redirect the conversation. This is an important component of behavior-based interviewing.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Intermediate 5 Minutes
TrainingBriefs® Effective Interviewing: Open-Ended Questions
New Micro-Learning! Past behavior is the best indicator of future performance! This means asking focused questions that prompt the candidate to talk about past job experiences in very specific detail. Asking the right questions is your single best way to get the right kinds of information during the interview—the kinds of information that will lead you to the best hiring decision.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Intermediate 6 Minutes
TrainingBriefs® Evaluating Ethical Situations
Updated! Deciding to how to react when you observe coworkers breaking policy or even laws can have consequences not only for them, but for you and the organization as well. If you find yourself in this type of situation, remember to use the filtering steps; evaluate the situation, evaluate the outcome of possible actions, and proceed accordingly.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Intermediate 5 Minutes
TrainingBriefs® Gender Respect
Now in Spanish and Portugese! All employees must be willing to take personal responsibility for creating a respectful, productive work environment. Doing so leads to a high performing organization where people are valued for their talents and abilities. Creating a respectful workplace includes respecting the opposite sex.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Professionalism Foundational 6 Minutes
TrainingBriefs® Interviewing: Clarifying Actions & Outcomes
New Micro-Learning! In a behavior-based interview this is achieved by using a structured interview that organizes questions under job skills, or competencies. The clarifying actions and outcomes strategy should be used when a candidate provides an answer that involves team effort or uses the word “we.” Asking for clarification on specific actions that the candidate had taken and the outcomes or results of those actions is important for getting the whole picture.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective Leadership Foundational 6 Minutes
TrainingBriefs® Kindness Matters
Traditionally, kindness has often been considered a weakness in the world of business. Everyone knows you can’t be successful climbing the corporate ladder by being touchy-feely or… even nice, right! Fortunately, being kind has nothing to do with being weak… actually… it has everything to do with strength!
eLearning - TrainingBriefs® Personal Performance Workplace Civility, Collaboration, Communication & Influencing, Culture Commitment, Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes
TrainingBriefs® Lack of Commitment
Getting people to care when they think something is no big deal or when they just don’t seem to have any sense of urgency can be a challenge. This course takes a look at the impacts an individual has on the rest of his or her co-workers when they display a lack of commitment to the team and the organization.
eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Successfully Leading Others, Management Foundational 6 Minutes
TrainingBriefs® Leveraging the Power of Emotional Intelligence
Emotional intelligence is the capability to identify and manage one's own emotions, as well as the emotions of others. Leveraging the power of emotional intelligence helps a person guide their thinking and behavior, and then manage and/or adjust emotions to adapt to environments or achieve one's goal(s).
eLearning - TrainingBriefs® Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence, Effective Leadership, Management Intermediate 7 Minutes