Search eLearning Library for: Healthcare

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

TrainingBriefs® Workplace Bullying - Speaking Up for Yourself

New Micro-Learning! If you think you’ve seen your last bully once you graduated from school, you may be surprised to discover that you’ll likely face them in the workplace as well. You can’t get away from them… and trying to bully back can backfire on you. However, you can learn to deal with them in an adult manner that puts them in their place without your having to resort to rudeness.

eLearning - TrainingBriefs® Ethics & Compliance Abusive Conduct / Bullying, Harassment Prevention, Professionalism Foundational 5 Minutes

TrainingBriefs® Workplace Bullying - Standing Up for Others

New Micro-Learning! Whether you’re aware or not, bullying is a common occurrence in the work arena. Many individuals are afraid to speak up when they, or one of their coworkers, are being bullied. They might be concerned about what others will think. Ongoing, long-term bullying can have a negative impact on your overall well-being, which in turn can have a negative impact on your performance and ability to do your work. But what exactly do you do if you witness one of your coworkers being bullied?

eLearning - TrainingBriefs® Ethics & Compliance Abusive Conduct / Bullying, Harassment Prevention, Workplace Violence Prevention Foundational 5 Minutes

TrainingBriefs® Workplace Bullying – Committing to Next Steps

New Micro-Learning! So you know what bullying is. You know you need to speak up for yourself and you know how important it is to stand up for others when faced with a bully. But what do you do next? You’ll never change the situation if you don’t commit to taking the next steps.

eLearning - TrainingBriefs® Ethics & Compliance Abusive Conduct / Bullying, Compliance, Ethics & Integrity, Harassment Prevention Foundational 5 Minutes

TrainingBriefs® Workplace Confidentiality

New Micro-Learning! As a manager, you have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.

eLearning - TrainingBriefs® Ethics & Compliance Workplace Privacy, Management Foundational 5 Minutes

TrainingBriefs® Workplace Privacy: Managing Expectations

New Micro-Learning! When it comes to workplace privacy, communication is key. If you manage your employees' expectations of privacy in the workplace with clear policies and procedures and clear communication, you can help prevent many misunderstandings and potential lawsuits.

eLearning - TrainingBriefs® Ethics & Compliance Workplace Privacy, Compliance, Management Foundational 7 Minutes

TrainingBriefs® Workplace Stereotypes

New Micro-Learning! Stereotypes are over-generalized beliefs about a particular category of people. Stereotypes are generalized because one assumes that the stereotype is true for each individual person in the category. Everyone within an organization has a responsibility to ensure that the work culture promotes a professional work environment by demonstrating appropriate behavior.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics Foundational 5 Minutes

TrainingBriefs® Workplace Violence & An ADA-Protected Employee

New Micro-Learning! Like it or not, workplace violence is an issue you can't afford to ignore. Obviously, your top priority is making sure the workplace is safe. But there are also some legal liability issues that you need to be aware of. There are a lot of things your organization can and should do to help prevent workplace violence. In this course, we will address the topic of dealing with an ADA-protected employee.

eLearning - TrainingBriefs® Ethics & Compliance, Workplace Safety Workplace Safety & Awareness, Workplace Violence Prevention Foundational 5 Minutes

TrainingBriefs® You’re Not a Team Player

Most people know that laws exist to protect employees from discrimination and harassment. However, many don't know these laws also protect employees from retaliation. That means employers cannot punish employees for making discrimination or harassment complaints or participating in workplace investigations. And punishment doesn't just mean firing or demotion: It can include other negative employment actions, from being denied a raise or transfer to a more desirable position to missing out on training or mentoring opportunities or being given an unjustified poor performance review.

eLearning - TrainingBriefs® Ethics & Compliance Retaliation / Reprisal, Compliance, Management, Professionalism Foundational 6 Minutes

TrainingBriefs® Zero Tolerance (with Fairness and Respect)

New Micro-Learning! Most organizations have zero tolerance policies these days. Whether it's drugs, workplace violence, or harassment… organizations are making a clear statement about what is acceptable behavior at work. But - even though the zero tolerance policy may be clear - as managers, you have to know how to enforce it. And that means you have to know how to recognize and correct situations that cross the line.

eLearning - TrainingBriefs® Ethics & Compliance Effective Leadership, Collaboration, Compliance Intermediate 8 Minutes

Got Compliance?™ Unintended Ethical Dilemmas

In this eLearning module, we’ll discuss different reactions to ethical dilemmas at work. Two situations are explored, with people feeling compelled to intervene in a constructive way, with them wanting to influence a coworker to help them avoid an ethical conflict and to bring about a more positive outcome. Both obtaining inside information to win a contract bid and fostering uncertainty about a competitor are covered in this topic.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism, Sales & Service Intermediate 20 Minutes

Got Compliance?™ When Someone Asks You to Lie

When someone at work asks you to deceive others by lying or breaking promises, they’re asking you to compromise your integrity, your reputation, your job, and at times, even the company’s reputation and the safety of others. By completing this course, you will learn some ways to respond if someone in the workplace asks you to behave deceptively, explore the possible reasons why people may ask you to lie, and realize the implications of various responses to their requests.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 20 Minutes

Got Diversity & Inclusion? The Negative Impact of Unconscious Bias (For Managers)

Learning how to recognize and respond to unconscious bias is an essential skill for today’s managers. You will gain many benefits from creating a respectful workplace that will lead to success in your role as manager. In order to do this, it’s important to understand that unconscious bias can be a negative influence on attitudes and a source to lower productivity to those you manage--including yourself!

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Management, Micro-Inequities/Micro-Aggressions, Professionalism Foundational 15 Minutes

Got Diversity & Inclusion?™ Fiction vs. Fact

It’s sometimes difficult not to become involved in gossip and rumor sharing at work. After all, people tend to like gossip and interesting bits of information. At work, however, this type of interaction is both harmful and costly! By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Interpersonal Skills, Respect / Respectfulness Foundational 15 Minutes

Got Diversity & Inclusion?™ It’s All About Inclusion

In this module we’ll examine the breadth of diversity and inclusion – what is it, and what does it include, as well as how to recognize opportunities for creating an inclusive environment where everyone can belong.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness Foundational 20 Minutes

Got Diversity & Inclusion?™ Respecting Religious Diversity (for Employees)

We all want to work in an environment that promotes tolerance and diversity. And in order to achieve that, you need the right tools to deal with issues of religious diversity in the workplace. This course is designed to help employees identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Professionalism Foundational 17 Minutes

Got Diversity & Inclusion?™ The Negative Impact of Unconscious Bias

This new course will help you in dealing effectively with individuals and cultural differences - or diversity - that impact relationships with co-workers, customers and other stakeholders who are critical to the success of your organization. By the end of this module, you will be able to identify the dynamics of diversity and inclusion and the presence and influence of unconscious bias.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias Intermediate 15 Minutes

Got Diversity & Inclusion?™ What Is Diversity & Inclusion?

This new eLearning course defines both diversity and inclusion and helps each learner understand the differences between being a diverse organization as well as an inclusive one. The course also shows how the M.E.E.T. model can help you address sticky situations within your organization.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging Foundational 20 Minutes

Got Diversity & Inclusion?™ Working with Transgender Employees (For Managers)

When people decide to make their transgender transition public and live openly, it can be a very challenging time for them. Without a doubt, this is the time when managers need to be supportive and respectful. This course will help you gain a better understanding of what it means to be a transgender person and teach you how to be respectful and supportive of your transgender employees.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Compliance, Diversity Dynamics, Gender Identity, Interpersonal Skills, Professionalism, Respect / Respectfulness Intermediate 14 Minutes

Got Diversity?™ Generational Diversity for Employees

Each of the four generations in the workplace represents different viewpoints and perspectives which can lead to communication challenges and other interesting team dynamics. By the end of this course, you will be able to identify the characteristics of the four generations and the challenges of their different work styles within the team.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Generational Challenges, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness Foundational 15 Minutes

Got Diversity?™ Respecting Religious Diversity (for Managers)

As a leader, you need the right tools to deal with issues of religious diversity in the workplace. These tools are designed to give you greater clarity around what disrespect looks and sounds like. By the end of this course, you will be able to identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Management, Respect / Respectfulness, Unconscious / Hidden Bias Intermediate 15 Minutes

Got Ethics?® A Short Term Gain (for Managers)

This eLearning course focuses on the responsibility manager’s have to be fair and consistent in counseling and disciplining individuals who violate the organization’s standards of business conduct.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Effective Leadership, Management, Professionalism Intermediate 14 Minutes

Got Ethics?® Accepting and Giving Gifts

The acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. The acceptance of gifts is one of many ethical issues that come up in the workplace.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 10 Minutes

Got Ethics?® Accepting Gifts - Outside the Office

A newly approved vendor sends an expensive gift to an employee through the mail. Accepting gifts from vendors or partners could cloud objectivity.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 6-8 Minutes

Got Ethics?® An Overview

This introductory module to the Got Ethics? series provides a great overview of the different ethical situations that employees might face in the workplace.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Communication, Ethics & Integrity, Interpersonal Skills, Effective Leadership, Professionalism Foundational 9 Minutes

Got Ethics?® Better Use It Now

We all have personal responsibility for understanding our corporate financial standards and conduct. This eLearning module focuses on a problem many individuals within an organization struggle with. Namely, understanding financial responsibility.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Collaboration, Compliance, Professionalism Foundational 10 Minutes

Got Ethics?® Conflict of Interest

This module focuses on conflict of interest. A conflict of interest occurs when an individual or organization is involved in multiple interests, one of which could possibly bias the motivation for an act in the other.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 15 Minutes

Got Ethics?® Document Retention & Destruction

Straight to the point! Destroying documents should be done per company or departmental policy.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 10 Minutes

Got Ethics?® Faking It (for More Vacation Time)

An organization’s success depends on the integrity of its employees. In this eLearning course, we'll take a look at an example of an ethical situation (taking more PTO than requested) and spend some time reviewing what we can do if such a situation arises.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 9 Minutes

Got Ethics?® Gathering Competitive Information

This module focuses on the appropriate ways to gather competitive information. There are right ways and wrong ways to get that information; we must always choose the right way. Bottom line: Know and follow the organization’s policy on gathering competitive information.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills Foundational 10 Minutes

Got Ethics?® Hearsay (for Managers)

This eLearning module focuses on the problem many leaders struggle with, namely, perceived retaliation against an associate who reports a violation of the organization’s Code of Conduct.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Management, Professionalism Intermediate 10 Minutes

Got Ethics?® I Didn’t Really Say Anything

This eLearning module focuses on a problem many individuals within an organization struggle with. Namely, ensuring that confidential or, need to know only, information does not become compromised when they find themselves in an awkward situation.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism Foundational 10 Minutes

Got Ethics?® Integrity in Hiring

This eLearning module focuses on ethics and integrity in the hiring process. Business managers are ethically bound to oversee the recruitment process with honesty, consistency and objectivity. Human resources protect the ethical integrity of every step in the hiring process to help managers avoid actions that could put the organization at risk.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging Intermediate 10 Minutes

Got Ethics?® Is It a Done Deal?

This eLearning course focuses on the problem of maintaining inside information confidential regarding the ventures of an organization.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Collaboration, Compliance, Professionalism Foundational 10 Minutes

Got Ethics?® I’m Not Here (for Managers)

This eLearning module focuses on a problem many leaders struggle with. Namely, remembering that everything they do on the job is setting the example for subordinates and peers alike.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Effective Leadership, Professionalism Intermediate 10 Minutes

Got Ethics?® Listening to Our Employees (for Managers)

This eLearning module focuses on a problem many leaders struggle with. Namely, ensuring that their employees feel that they are approachable and that they are there when they need them.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Effective Leadership, Professionalism Intermediate 15 Minutes

Got Ethics?® Misuse of Confidential Information

This eLearning module focuses on the appropriate ways to handle reports of violations of policy (misuse of confidential information). All reports of violations must be taken seriously and appropriate action taken in a timely manner.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Management Foundational 10 Minutes

Got Ethics?® No Harm, No Foul

A key component to workplace ethics and behavior is integrity, or being honest and doing the right thing at all times. This module focuses on fraud and deception.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance Foundational 20 Minutes

Got Ethics?® No Time for Training (for Managers)

This eLearning module focuses on the problem many leaders struggle with, namely, ensuring subordinates receive their organization’s mandatory training.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Coaching & Mentoring, Compliance, Professionalism Intermediate 15 Minutes

Got Ethics?® Only The Best Case Scenario

This eLearning module focuses on truthful communication. Whether your role is to communicate reports, data or information - internally or externally - you have an ethical responsibility to report the facts.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Communication, Compliance Foundational 15 Minutes

Got Ethics?® Providing Accurate Information

This eLearning module focuses on why honesty and accurate information is important in business. The value of honesty in business has obvious and subtle implications. Asking who benefits from business honesty can explain why virtue is also important.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 15 Minutes

Got Ethics?® Reporting Ethical Concerns (for Managers)

This eLearning module focuses on a problem many leaders struggle with. Namely, ensuring that their subordinates/direct reports have faith in the system of reporting ethical violations.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Management, Professionalism Intermediate 15 Minutes

Got Ethics?® Use of Intellectual Property

This quick hitting, topic-based eLearning module covers the use of intellectual property in and outside of the workplace.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Communication, Ethics & Integrity, Interpersonal Skills, Effective Leadership, Professionalism Foundational 10 Minutes

Got Ethics?® We've Got Extra Copies

Copyright infringement is common. It’s easy to do. But it’s illegal. This eLearning module focuses on ethical side of copyright infringement within an organization.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 15 Minutes

Got Leadership?® Interviewing 101

Part of your job as a manager or supervisor is to create and lead a successful team. Being able to select the right person for the job impacts your team, your organization, and you! As a manager, taking a look at a person’s capabilities, commitment, and chemistry will help you select the right person for the right job, for the right reasons. This course gives you the tools to quickly understand the best (and legal) steps to successful interviews.

eLearning - LearningBytes® Leadership Effective (& Legal) Interviewing, Communication, Hiring & Recruiting, Interpersonal Skills, Effective Leadership Intermediate 15 Minutes

Got Leadership?® Listening to Your Employees

This course reinforces the concept that taking employee views into consideration does not mean you will always do what your employees want. You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.

eLearning - LearningBytes® Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Management Intermediate 10 Minutes

Got Leadership?® Respecting Your LGBTQ+ Colleagues

Fostering a team atmosphere includes ensuring all employees are respected for their abilities and their differences. Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team with fewer inter-personal conflicts.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Gender Identity, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Intermediate 14 Minutes

Got Leadership?™ Are You a Know-It-All Boss?

As a leader, you manage multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course gives you practice at assessing your personal reaction to situations. It will provide you with opportunities to see the impact of your choices and where you want to be as a leader.

eLearning - LearningBytes® Leadership Effective Leadership, Change, Collaboration, Communication, Interpersonal Skills, Management, Respect / Respectfulness Intermediate 15 Minutes

Got Leadership?™ Beyond Bullying

After completing this eLearning course, you will be able to recognize the warning signs of workplace violence and what you should do if confronted with this issue. You will be able to identify common behaviors that could lead to violence, and choose appropriate action steps to protect yourself and others.

eLearning - LearningBytes® Ethics & Compliance, Leadership Compliance, Abusive Conduct / Bullying, Harassment Prevention, Effective Leadership, Workplace Violence Prevention Intermediate 14 Minutes

Got Leadership?™ Building a Culture of Integrity

Establishing a culture of integrity is the job of every manager, supervisor, and team leader in the organization. Your daily actions speak loudly and have a profound impact on the ability of an organization to develop a culture of ethical conduct. By the end of this module, you will be able to identify unacceptable behaviors and effectively handle integrity moments.

eLearning - LearningBytes® Leadership Ethics & Integrity, Effective Leadership, Professionalism Foundational 20 Minutes

Got Leadership?™ Coaching - An Overview

Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. This course introduces concepts to help you excel in the necessary interpersonal skills to excel in coaching your employees.

eLearning - LearningBytes® Leadership Coaching & Mentoring, Communication, Effective Leadership, Management, New Supervisor, Personal Improvement Foundational 14 Minutes

Got Leadership?™ Coaching the High Performing Employee

Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. It requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far. By the end of this course, you will understand your role as a coach of a high performing employee and identify the strategies to help a high performer be even more productive.

eLearning - LearningBytes® Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Management Intermediate 12 Minutes

Got Leadership?™ Communication Skills for New Supervisors

Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.

eLearning - LearningBytes® Leadership Communication, Effective Leadership, Successfully Leading Others, Management, Professionalism Foundational 15 Minutes

Got Leadership?™ Dealing with Attendance Issues

This course emphasizes the role of coaching in creating successful outcomes when dealing with employee attendance issues. You will learn that making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

eLearning - LearningBytes® Leadership Effective Leadership, Coaching & Mentoring, Communication, Management Intermediate 15 Minutes

Got Leadership?™ Dealing with Attitude Issues

Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.

eLearning - LearningBytes® Leadership Interpersonal Skills, Change, Collaboration, Communication, Management, Professionalism Foundational 14 Minutes

Got Leadership?™ Ethical Selling

Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Effective Leadership, Professionalism, Sales & Service, Selling Intermediate 10 Minutes

Got Leadership?™ Interviewing: Using Current Work Examples

Effective interviewing skill is an important resource for a manager. By the end of this course, you will be able to identify five probing strategies used in behavior-based interviewing and how to probe for current work examples.

eLearning - LearningBytes® Leadership Effective (& Legal) Interviewing, Communication, Hiring & Recruiting, Interpersonal Skills, Effective Leadership, Management Intermediate 12 Minutes

Got Leadership?™ Real Retaliation

Retaliation in the workplace is a real issue. As a manager or supervisor, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. By the end of this lesson, you’ll be able to define what retaliation is and what you need to know about it.

eLearning - LearningBytes® Ethics & Compliance, Leadership Compliance, Communication, Harassment Prevention, Professionalism Intermediate 10 Minutes

Got Leadership?™ Retaliation Clues and Cues

Being a leader means many things. One important role you have is that employees look to you for guidance. Your attitude, actions, and words impact your organization’s environment and represent your organization’s values. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

eLearning - LearningBytes® Ethics & Compliance, Leadership Compliance, Communication, Ethics & Integrity, Effective Leadership, Management, Professionalism Intermediate 15 Minutes

Got Leadership?™ Stephen Covey on Leadership™

This eLearning course is designed to help trigger meaningful discussion on the importance of personal leadership and the impact it can have within your organization.

eLearning - LearningBytes® Leadership Effective Leadership, Motivation, New Supervisor Intermediate 10 Minutes

Got Leadership?™ Stopping Retaliation Before It Starts

Retaliation is the fastest growing type of harassment reported to the EEOC. By the end of this course, you will be able to define the key legal terms associated with workplace retaliation, identify the three major consequences of retaliation in the workplace and understand management’s responsibility in preventing retaliation.

eLearning - LearningBytes® Ethics & Compliance, Leadership Compliance, Communication, Harassment Prevention, Management, Professionalism Intermediate 15 Minutes

Got Leadership?™ Tackling Team Pitfalls

Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.

eLearning - LearningBytes® Leadership Teamwork, Communication, Interpersonal Skills, Successfully Leading Others, Respect / Respectfulness Intermediate 15 Minutes

Got Leadership?™ Taking Personal Responsibility

As a professional in today’s workplace, you are expected to deliver results and work effectively with others, regardless of obstacles you may discover. Not always an easy task! In this course, you'll learn one of the most important lessons for career success – taking personal responsibility for your actions and behaviors on the job.

eLearning - LearningBytes® Leadership Effective Leadership, Successfully Leading Others, Management, Professionalism Intermediate 15 Minutes

Got Leadership?™ The Difficult Performance Appraisal

As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This keeps the company functioning at full capacity, and builds trust and respect between you and the employees you manage. This eLearning course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.

eLearning - LearningBytes® Leadership Management, Communication, Evaluation, Professionalism Intermediate 15 Minutes

Got Leadership?™ The Importance of Integrity (Managers)

As a leader, you have a responsibility to promote a culture of integrity in your organization. It starts with your own behavior and by showing your employees that ethical conduct is important. Integrity happens when you make it safe for employees to speak up and prevent retaliation against anyone who does. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

eLearning - LearningBytes® Ethics & Compliance, Leadership Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism Advanced 12 Minutes

Got Leadership?™ The Work-Life Balance Conundrum (for Managers)™

The work-life balance issue can be one that leads to conflict between managers and employees due to differing viewpoints and job expectations. As a manager, you need to understand your employees and their differing priorities while ensuring the work gets done in your department.

eLearning - LearningBytes® Leadership Conflict Resolution, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism Intermediate 12 Minutes

Got Leadership?™ Understanding Hidden Bias

As our world becomes increasingly diverse, it is important that we understand our hidden biases and stereotypes in order to foster effective team work. We often do not realize how these biases and stereotypes impact how we interact with others. By the end of this course, you will be able to identify hidden bias or stereotypes and understand why maintaining a respectful culture promotes teamwork.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging, Leadership Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness Foundational 15 Minutes

Got Performance?® Change Resiliency

Because of our differences as individuals, change affects us each differently. By trying to be more aware of changes and how you and others react to them, you can become more productive in handling your response to change. After completing this course, you’ll be able to identify the factors that create change in the work environment and general reactions to change.

eLearning - LearningBytes® Personal Performance Change, Communication, Interpersonal Skills, Professionalism Foundational 12 Minutes

Got Performance?® Co-Workers Are Your Customers, Too!

Most of us work with coworkers each and every day. We depend on our coworkers to get things done, and they depend on us. The same is true when it comes to working across departments; every person we deal with – whether it is face-to-face, over the phone, or via email – is a person who helps get things done for our organization. In this sense, our coworkers are our customers, too – our internal customers. By the end of this course, you will be able to identify ways to positively impact and support internal customers.

eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 12 Minutes

Got Performance?® Dealing With Change

“The only constant is change,” is a phrase you’ve probably heard many times to describe the ever-shifting cycles of everything around us, and including us. By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.

eLearning - LearningBytes® Personal Performance Change, Communication, Interpersonal Skills, Professionalism Foundational 17 Minutes

Got Performance?® Dealing With Peer-to-Peer Conflict

When we have a conflict at work, a natural reaction is to ignore the problem or wait for it to go away. This approach to conflict creates a “lose-lose” situation for you, your coworker, and your employer. After completing this module, you will be better equipped to see past the conflict and work to address the real issues. You will also learn a step-by-step approach to resolving conflict.

eLearning - LearningBytes® Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism Foundational 12 Minutes

Got Performance?® Decisions... Decisions

In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.

eLearning - LearningBytes® Leadership, Personal Performance Communication, Collaboration, Interpersonal Skills Intermediate 15 Minutes

Got Performance?® Diffusing Customer Emotions

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service Intermediate 14 Minutes

Got Performance?® Ethical Choices – What’s the Harm?

Ethics violations put the company and our work at risk. We count on you to conduct yourself with integrity and to help influence others to also act with honesty and professionalism. This course teaches a simple process when you notice a co-worker violating the code of business ethics.

eLearning - LearningBytes® Personal Performance Ethics & Integrity, Compliance, Problem Resolution, Professionalism Foundational 10 Minutes

Got Performance?® Handling Interruptions with a Smile

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 13 Minutes

Got Performance?® Success Starts With Me

Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.

eLearning - LearningBytes® Personal Performance Communication, Collaboration, Interpersonal Skills, Professionalism Foundational 12 Minutes

Got Performance?® Team Dynamics for Employees

When new people have been added to your team or when you’re part of a new team, working with new people brings challenges as well as opportunities. Your success is related to working effectively with your team. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

eLearning - LearningBytes® Personal Performance Teamwork, Collaboration, Interpersonal Skills Foundational 15 Minutes

Got Performance?® Team Dynamics for Managers

Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

eLearning - LearningBytes® Leadership Teamwork, Communication, Interpersonal Skills, Management Intermediate 15 Minutes

Got Performance?® The Brighter Side of Conflict

In this eLearning module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing this module you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.

eLearning - LearningBytes® Leadership, Personal Performance Conflict Resolution, Communication, Professionalism Intermediate 12 Minutes

Got Performance?® Think Like a Customer

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

eLearning - LearningBytes® Leadership, Personal Performance Sales & Service, Communication, Customer Service, Interpersonal Skills Foundational 10 Minutes

Got Performance?® Time Management

Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive. Learn the importance of time management, the techniques for time management, and the skills for conquering procrastination.

eLearning - LearningBytes® Personal Performance Time Management Foundational 20 Minutes

Got Performance?® Understanding Global Communication

Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.

eLearning - LearningBytes® Leadership, Personal Performance Communication, Collaboration, Interpersonal Skills, Professionalism Intermediate 17 Minutes

Got Performance?® When Policies and Service Collide

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Professionalism, Sales & Service Intermediate 14 Minutes

Got Sales?® Account Development

Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes

Got Sales?® Cross-Selling and Up-Selling

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes

Got Sales?® Customer Care

Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes

Got Sales?® Qualifying

Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.

eLearning - LearningBytes® Personal Performance Selling, Sales, Sales & Service Foundational 25 Minutes

Got Sales?™ Closing

After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes

Got Sales?™ Communication

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

eLearning - LearningBytes® Personal Performance Communication & Influencing, Customer Service, Sales, Sales & Service Foundational 25 Minutes

Got Sales?™ Continuous Learning

Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

eLearning - LearningBytes® Personal Performance Personal Improvement, Professionalism, Sales, Sales & Service, Selling Foundational 25 Minutes

Got Sales?™ Customer Business Understanding

Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes

Got Sales?™ Handling Objections

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

eLearning - LearningBytes® Personal Performance Sales & Service, Interpersonal Skills, Sales, Selling Foundational 25 Minutes

Got Sales?™ Opportunity Generation

Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes

Got Sales?™ Outbound Telephone Selling Techniques

Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.

eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 22 Minutes

Got Sales?™ Product and Solution Understanding

Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes

Got Sales?™ Relationship Development

Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 30 Minutes

Got Sales?™ Sales Opportunity Management

Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.

eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes

Got Sales?™ System Proficiency

Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service, Selling Foundational 20 Minutes

Got Sales?™ Territory Planning

Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.

eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes

Got Sales?™ Time Management

Time management is the act of exercising control over the amount of time invested in various activities. To effectively manage time, an individual must be conscious of the choices made throughout the course of a day. Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive.

eLearning - LearningBytes® Personal Performance Time Management, Customer Service, Sales, Sales & Service Foundational 25 Minutes

Got Sales?™ Value Proposition

A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.

eLearning - LearningBytes® Personal Performance Sales & Service, Communication & Influencing, Customer Service, Sales, Selling Foundational 25 Minutes