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TrainingBriefs® What Language Is That?
New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.
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| Type: | eLearning - TrainingBriefs® |
|---|---|
| Course Level: | Foundational |
| Learning Path: | Diversity, Equity, Inclusion & Respect |
| Main Topic: | Diversity Dynamics |
| Other Topics: | Professionalism, Inclusion & Equity, Respect, Customer Service |
| Competencies: | Manage Customer Experience, Fostering Diversity, Inclusion and Equity |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Available Formats: | Interactive eLearning |
| Subject: | Serving Customers Who Don't Speak Your Language |
| Source Program: | The Oh Series™ Everyday Diversity |
| Languages: | English |
| Trainer Comments: | It’s never an easy situation when two parties have a tough time communicating – especially if the other person is a customer or vendor. |
| Seat Time: | 5 Minutes |
| Interactivity: | Integrated video, audible narration, interactions, mobile design, post-test. |
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