TrainingBriefs® What Language Is That?
eLearning Course

TrainingBriefs® What Language Is That?

Serving Customers Who Don't Speak Your Language

New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.

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Learning Path & Details

Competencies

  • Fostering Diversity
  • Inclusion and Equity
  • Manage Customer Experience

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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Training Files (1)

TitleTypeTime/PagesLanguage 

Additional Information

Trainer Comments: It’s never an easy situation when two parties have a tough time communicating – especially if the other person is a customer or vendor.


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