TrainingBriefs® What Language Is That?
eLearning Course

TrainingBriefs® What Language Is That?

Serving Customers Who Don't Speak Your Language

New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.

Learning Path & Details


  • Understanding Diversity
  • Fostering Inclusion, Equity & Belonging
  • Manage Customer Experience

Learning Objectives

  • Understand how to handle a situation when someone has an accent and it is hard to communicate.
  • Learn things that might help in a situation when two parties have a tough time communicating.


  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you.

Course pricing is based on the total number of learners for the chosen license period (1-3 years).
There are volume as well as multi-year discounts available.

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Training Files (1)

eLearning CourseEnglishPreview

Additional Information

Trainer Comments: It’s never an easy situation when two parties have a tough time communicating – especially if the other person is a customer or vendor.

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