TrainingBriefs® What Language Is That?

Serving Customers Who Don't Speak Your Language

New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.

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Learning Path & Details

Diversity, Equity, Inclusion & Respect
Type: eLearning - TrainingBriefs®
Audience: General
Level: Foundational
Seat Time: 5 Minutes

Topics

Suggested Industry Usage

Competencies

Understanding Diversity
Fostering Inclusion and Equity
Manage Customer Experience

Interactivity

Audible Narration
Integrated Video
Interactions and Activities
Post-Assessment

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Training Files (1)

English

Title	Type	Time/Pages	Language

Additional Information

Trainer Comments: It’s never an easy situation when two parties have a tough time communicating – especially if the other person is a customer or vendor.