TrainingBriefs® The Angry Customer
eLearning Course

TrainingBriefs® The Angry Customer

Working with Irrate Customers

New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Learning Path & Details


  • Building Customer Loyalty
  • Developing Critical Work Skills

Learning Objectives

  • How to respond to an angry customer.
  • Know the strategies for dealing with an irate customer.


  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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Training Files (1)

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Additional Information

Trainer Comments: Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.

Related Content

Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™