TrainingBriefs® Resolving Sales Problems
Supporting the Sales Process
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
Learning Path & Details
- Personal Performance
- Type: eLearning - TrainingBriefs®
- Audience: General
- Level: Foundational
- Seat Time: 7 Minutes
Topics
Suggested Industry Usage
Competencies
- Sales Performance
- Sales Training
Interactivity
- Audible Narration
- Integrated Video
- Interactions and Activities
- Post-Assessment
Request a Quote
Training Files (1)
| Title | Type | Time/Pages | Language | |
|---|---|---|---|---|
| eLearning Course | – | English | Preview |
Additional Information
Trainer Comments: One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way.
Related Content
Explore the Program: Sales Series: Win the SALE™: Supporting the Sale
