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TrainingBriefs® Resolving Sales Problems
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
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| Type: | eLearning - TrainingBriefs® |
|---|---|
| Course Level: | Foundational |
| Learning Path: | Personal Performance |
| Main Topic: | Sales & Service |
| Other Topics: | Communication |
| Competencies: | Sales Performance, Sales Training |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Available Formats: | Interactive eLearning |
| Subject: | Supporting the Sales Process |
| Source Program: | Sales Series: Win the SALE™: Supporting the Sale |
| Languages: | English |
| Trainer Comments: | One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way. |
| Seat Time: | 7 Minutes |
| Interactivity: | Integrated video, audible narration, interactions, mobile design, post-test. |
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Related Assets ( assets) Show More Assets ▼
| Asset | Topic | Type | |
|---|---|---|---|
 | Resolving Problems | Sales & Service | Video Vignettes |
 | Resolving Problems (Example 1) | Sales & Service | Video Vignettes |
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