New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way.
Integrated video, audible narration, interactions, mobile design, post-test.
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All government customers (local, county, state and federal) now get 25% off all training! Offer ends on 9/30/2020. Note: TrainingBriefs® bundles are excluded from this offer.
Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you.
Course pricing is based on the total number of learners for the chosen license period (1-3 years).
There are volume as well as multi-year discounts available.