TrainingBriefs® Resolving Sales Problems
eLearning Course

TrainingBriefs® Resolving Sales Problems

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

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Type:eLearning - TrainingBriefs®
Course Level:Foundational
Learning Path:Personal Performance
Main Topic:Sales & Service
Other Topics:Communication
Competencies:Sales Performance, Sales Training
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Supporting the Sales Process
Source Program:Sales Series: Win the SALE™: Supporting the Sale
Trainer Comments:One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way.
Seat Time:7 Minutes
Interactivity:Integrated video, audible narration, interactions, mobile design, post-test.

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