TrainingBriefs® Resolving Sales Problems

Supporting the Sales Process

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

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Learning Path & Details

Personal Performance
Type: eLearning - TrainingBriefs®
Audience: General
Level: Foundational
Seat Time: 7 Minutes

Topics

Suggested Industry Usage

Competencies

Sales Performance
Sales Training

Interactivity

Audible Narration
Integrated Video
Interactions and Activities
Post-Assessment

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Training Files (1)

English

Title	Type	Time/Pages	Language

Additional Information

Trainer Comments: One thing to remember when it comes to dealing with a customer’s problem… it costs five times as much to find a new customer as it does to retain an existing one. That's one of the reasons why it's so important to help a customer resolve an issue in a professional and caring way.