
TrainingBriefs® Diffusing Customer Emotions
Calming a Frustrated Customer
New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
Learning Path & Details
- Personal Performance
- Type: eLearning - TrainingBriefs®
- Audience: General
- Level: Foundational
- Seat Time: 5 Minutes
Suggested Industry Usage
Competencies
- Creating Customer Loyalty
- Developing High-Performing Work Habits
Learning Objectives
- Know the power of having a positive attitude.
- Diffuse customer emotions.
- How positive attitude helps.
Interactivity
- Audible Narration
- Integrated Video
- Interactions and Activities
- Post-Assessment
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Training Files (1)
Title | Type | Time/Pages | Language | |
---|---|---|---|---|
eLearning Course | – | English | Preview |
Additional Information
New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
Trainer Comments: Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.
Related Content
Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™