TrainingBriefs® Diffusing Customer Emotions
Calming a Frustrated Customer
New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
Learning Path & Details
- Personal Performance
- Type: eLearning - TrainingBriefs®
- Audience: General
- Level: Foundational
- Seat Time: 5 Minutes
Suggested Industry Usage
Competencies
- Creating Customer Loyalty
- Developing High-Performing Work Habits
Learning Objectives
- Know the power of having a positive attitude.
- Diffuse customer emotions.
- How positive attitude helps.
Interactivity
- Audible Narration
- Integrated Video
- Interactions and Activities
- Post-Assessment
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Training Files (1)
| Title | Type | Time/Pages | Language | |
|---|---|---|---|---|
| eLearning Course | – | English | Preview |
Additional Information
New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
Trainer Comments: Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.
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Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™
