TrainingBriefs® Diffusing Customer Emotions
eLearning Course

TrainingBriefs® Diffusing Customer Emotions

Calming a Frustrated Customer

New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

Learning Path & Details

Competencies

  • Creating Customer Loyalty
  • Developing High-Performing Work Habits

Learning Objectives

  • Know the power of having a positive attitude.
  • Diffuse customer emotions.
  • How positive attitude helps.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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Training Files (1)

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Additional Information

New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

Trainer Comments: Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.


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Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™