
eLearning Course
TrainingBriefs® Diffusing Customer Emotions
New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
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Type: | eLearning - TrainingBriefs® |
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Course Level: | Foundational |
Learning Path: | Personal Performance |
Main Topic: | Customer Service |
Other Topics: | Communication, Sales & Service, Professionalism |
Competencies: | Developing High-Performing Work Habits, Creating Customer Loyalty |
Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
Available Formats: | Interactive eLearning |
Subject: | Calming a Frustrated Customer |
Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
Languages: | English |
Trainer Comments: | Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU. |
Seat Time: | 5 Minutes |
Interactivity: | Integrated video, audible narration, interactions, mobile design, post-test. |
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