TrainingBriefs® Diffusing Customer Emotions
eLearning Course

TrainingBriefs® Diffusing Customer Emotions

New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

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Type:eLearning - TrainingBriefs®
Course Level:Foundational
Learning Path:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Sales & Service, Professionalism
Competencies:Developing High-Performing Work Habits, Creating Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Calming a Frustrated Customer
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.
Seat Time:5 Minutes
Interactivity:Integrated video, audible narration, interactions, mobile design, post-test.

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