New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.
Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.
Integrated video, audible narration, interactions, mobile design, post-test.