TrainingBriefs® Dealing with Angry Customers
Angry or Irrate Customers
New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.
Learning Path & Details
- Personal Performance
- Type: eLearning - TrainingBriefs®
- Audience: General
- Level: Foundational
- Seat Time: 5 Minutes
Suggested Industry Usage
Competencies
- Building Customer Loyalty
- Developing Critical Work Skills
Learning Objectives
- Know the power of having a positive attitude.
- How to handle angry and disgruntled customers.
- How positive attitude helps.
Interactivity
- Audible Narration
- Integrated Video
- Interactions and Activities
- Post-Assessment
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Training Files (1)
| Title | Type | Time/Pages | Language | |
|---|---|---|---|---|
| eLearning Course | – | English | Preview |
Additional Information
New Micro-Learning!
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.
Trainer Comments: Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.
Related Content
Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™
