TrainingBriefs® Dealing with Angry Customers

Angry or Irrate Customers

New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

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Learning Path & Details

Personal Performance
Type: eLearning - TrainingBriefs®
Audience: General
Level: Foundational
Seat Time: 5 Minutes

Topics

Suggested Industry Usage

Competencies

Building Customer Loyalty
Developing Critical Work Skills

Interactivity

Audible Narration
Integrated Video
Interactions and Activities
Post-Assessment

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Training Files (1)

English

Title	Type	Time/Pages	Language

Additional Information

Trainer Comments: Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.