
eLearning Course
TrainingBriefs® Creating a Positive Customer Experience
New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.
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Type: | eLearning - TrainingBriefs® |
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Course Level: | Foundational |
Learning Path: | Personal Performance |
Main Topic: | Customer Service |
Other Topics: | Learning Reinforcement |
Competencies: | Creating Customer Loyalty |
Suggested Industry Usage: | Industrial & Manufacturing, Office & General, Retail & Hospitality |
Available Formats: | Interactive eLearning |
Subject: | Customer Service |
Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
Languages: | English |
Trainer Comments: | Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. |
Seat Time: | 5 Minutes |
Interactivity: | Integrated video, audible narration, interactions, mobile design, post-test. |
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