TrainingBriefs® Creating a Positive Customer Experience

Customer Service

New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

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Learning Path & Details

Personal Performance
Type: eLearning - TrainingBriefs®
Audience: Employees / Staff
Level: Foundational
Seat Time: 5 Minutes

Topics

Suggested Industry Usage

Competencies

Creating Customer Loyalty

Interactivity

Audible Narration
Integrated Video
Interactions and Activities
Post-Assessment

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Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you.

Course pricing is based on the total number of learners for the chosen license period (1-3 years).
There are volume as well as multi-year discounts available.

Training Files (1)

English

Title	Type	Time/Pages	Language

Additional Information

Trainer Comments: Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves.