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ID: 2107
TrainingBriefs® Creating a Positive Customer Experience
eLearning Course

TrainingBriefs® Creating a Positive Customer Experience

New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

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Type:eLearning - TrainingBriefs®
Course Level:Foundational
Learning Path:Personal Performance
Main Topic:Customer Service
Other Topics:Learning Reinforcement
Competencies:Creating Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Customer Service
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves.
Seat Time:5 Minutes
Interactivity:Integrated video, audible narration, interactions, mobile design, post-test.

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