TrainingBriefs® Coworkers Are Customers, Too!
eLearning Course

TrainingBriefs® Coworkers Are Customers, Too!

New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

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Type:eLearning - TrainingBriefs® ID:2025 
Course Level:Foundational
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Professionalism, Learning Reinforcement
Competencies:Creating Customer Loyalty, Developing Critical Work Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:The Importance of Internal Customers
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Trainer Comments:When it comes to internal customers, we need to look for a way to fix the problem. Try to find alternative solutions. And finally, we need to follow up with the co-worker. Letting them know the status of things.
Seat Time:5 Minutes
Interactivity:Integrated video, audible narration, interactions, mobile design, post-test.


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