eLearning Course
TrainingBriefs® Coworkers Are Customers, Too!
New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
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| Type: | eLearning - TrainingBriefs® |
|---|---|
| Course Level: | Foundational |
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Professionalism, Learning Reinforcement |
| Competencies: | Creating Customer Loyalty, Developing Critical Work Skills |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Available Formats: | Interactive eLearning |
| Subject: | The Importance of Internal Customers |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | When it comes to internal customers, we need to look for a way to fix the problem. Try to find alternative solutions. And finally, we need to follow up with the co-worker. Letting them know the status of things. |
| Seat Time: | 5 Minutes |
| Interactivity: | Integrated video, audible narration, interactions, mobile design, post-test. |
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Related Assets ( assets)
| Asset | Topic | Type | |
|---|---|---|---|
 | Got Performance?™ Co-Workers Are Your Customers, Too! | Customer Service | eLearning - LearningBytes® |
 | TrainingBriefs® Can She Hack It? | Inclusion & Equity | eLearning - TrainingBriefs® |
 | TrainingBriefs® The Angry Customer | Customer Service | eLearning - TrainingBriefs® |
 | TrainingBriefs® Competing Customer Service Priorities | Customer Service | eLearning - TrainingBriefs® |
 | TrainingBriefs® Confidential Information | Ethics | eLearning - TrainingBriefs® |