TrainingBriefs® Coworkers Are Customers, Too!

The Importance of Internal Customers

New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

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Learning Path & Details

Personal Performance
Type: eLearning - TrainingBriefs®
Audience: Employees / Staff
Level: Foundational
Seat Time: 5 Minutes

Topics

Suggested Industry Usage

Competencies

Creating Customer Loyalty
Developing Critical Work Skills

Interactivity

Audible Narration
Integrated Video
Interactions and Activities
Post-Assessment

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Training Files (1)

English

Title	Type	Time/Pages	Language

Additional Information

Trainer Comments: When it comes to internal customers, we need to look for a way to fix the problem. Try to find alternative solutions. And finally, we need to follow up with the co-worker. Letting them know the status of things.