TrainingBriefs® Communication Tools
eLearning Course

TrainingBriefs® Communication Tools

New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.

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Type:eLearning - TrainingBriefs®
Course Level:Foundational
Learning Path:Leadership
Main Topic:Leading
Other Topics:Communication
Competencies:Leading and Managing for Peak Performance, Developing Core Leadership Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available Formats:Interactive eLearning
Subject:Effective Communication
Source Program:Peer Today, Boss Tomorrow™: Navigating Your Changing Role
Trainer Comments:Coaching questions help the employee develop the competence and confidence to solve the problem. Problem-solving questions, on the other hand, keep the ball in your court; while you guide the employee to do what you think needs doing.
Seat Time:6 Minutes
Interactivity:Integrated video, audible narration, interactions, mobile design, post-test.

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