New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.
Coaching questions help the employee develop the competence and confidence to solve the problem. Problem-solving questions, on the other hand, keep the ball in your court; while you guide the employee to do what you think needs doing.
Integrated video, audible narration, interactions, mobile design, post-test.