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TrainingBriefs® Communicating with Difficult Employees
New Micro-Learning! In conversations with employees that may be somewhat challenging, it’s important for you to have some strong communication skills. Asking good questions is one such skill. Communicating with an employee who may be defensive requires you to model an open, questioning stance - we can call it the learning stance.
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| Type: | eLearning - TrainingBriefs® |
|---|---|
| Course Level: | Foundational |
| Learning Path: | Leadership |
| Main Topic: | Leading |
| Other Topics: | Communication, Interpersonal Skills |
| Competencies: | Leading and Managing for Peak Performance, Developing Core Leadership Skills |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Available Formats: | Interactive eLearning |
| Subject: | Effective Leadership & Communication |
| Source Program: | Peer Today, Boss Tomorrow™: Navigating Your Changing Role |
| Languages: | English |
| Trainer Comments: | Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees. |
| Seat Time: | 5 Minutes |
| Interactivity: | Integrated video, audible narration, interactions, mobile design, post-test. |
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