New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process. You need to engage your employee in recognizing and solving the current problem. And, you need to help develop his or hers own problem-solving capabilities.
With the skills and tools that you’ve learned in this course, you now have what you need to be an effective coach. Remember to begin by building a relationship with the employee, remember to COACH, use a supportive communication style, and help every employee to be a STAR!
Integrated video, audible narration, interactions, mobile design, post-test.