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TrainingBriefs® Behaviors to Improve Customer Service
New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.
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| Type: | eLearning - TrainingBriefs® |
|---|---|
| Course Level: | Foundational |
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement |
| Competencies: | Taking the Initiative, Developing Critical Work Skills |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Available Formats: | Interactive eLearning |
| Subject: | Customer Service Tips |
| Source Program: | Courage 2 Coach™ |
| Languages: | English |
| Trainer Comments: | It’s not hard to think like a customer. Believe it or not, you are already a customer service expert. When you are not at work, you are the customer. |
| Seat Time: | 5 Minutes |
| Interactivity: | Integrated video, audible narration, interactions, mobile design, downloadable take-away, post-test. |
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