eLearning Course

Got Sales?™ Relationship Development

Building a Relationship with Your Customer

Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

Learning Path & Details

Competencies

  • Sales Performance
  • Sales Training

Learning Objectives

  • Identify the categories of customer relationships
  • Identify the importance of customer relationships
  • Identify the techniques to build customer relationships

Interactivity

  • Audible Narration
  • Branching
  • Interactions and Activities
  • Inline Quiz
  • Post-Assessment
  • Audio Conversations
  • Downloadable Job Aid

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $16.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $14.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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Training Files (1)

TitleTypeTime/PagesLanguage
eLearning Course EnglishDemo

Additional Information

Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you.

By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques to building good customer relationships at your organization. These techniques include using good relationship skills, sustaining interest, and asking good questions.

There are three techniques to building good customer relationships at your organization. These techniques include using good relationship skills, sustaining interest, and asking good questions.


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