Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.
There are three techniques to building good customer relationships at your organization. These techniques include using good relationship skills, sustaining interest, and asking good questions.
Linear navigation, pre- and post-assessment, audio conversations, interactions, audible narration.
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