Got Sales?™ Handling Objections
eLearning Course

Got Sales?™ Handling Objections

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

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Type:eLearning - LearningBytes®
Course Level:Foundational
Learning Path:Personal Performance
Main Topic:Sales & Service
Other Topics:Sales, Interpersonal Skills, Selling
Competencies:Developing High-Performing Work Habits, Sales Performance, Sales Training
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Overcoming Sales Objections
Source Program:Stand Alone
Trainer Comments:Think of an objection as a gift from the customer. Objections require an emotional investment, and few customers will go through the work of articulating an objection unless they’re truly considering what you have to offer.
Seat Time:25 Minutes
Interactivity:Linear navigation, pre- and post-assessment, audio conversations, interactions, audible narration.

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