Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
By the end of this module, you will be able to identify the importance of customer care and the techniques for providing excellent customer care.
Linear navigation, pre- and post-assessment, audio conversations, interactions, audible narration.
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