Got Sales?™ Customer Business Understanding
eLearning Course

Got Sales?™ Customer Business Understanding

Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

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Type:eLearning - LearningBytes®
Course Level:Foundational
Learning Path:Personal Performance
Main Topic:Customer Service
Other Topics:Sales, Sales & Service
Competencies:Developing High-Performing Work Habits, Sales Performance, Sales Training
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Understanding Customer Needs
Source Program:Stand Alone
Trainer Comments:Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.
Seat Time:25 Minutes
Interactivity:Linear navigation, pre- and post-assessment, audio conversations, interactions, audible narration.

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