Got Performance?™ When Policies and Service Collide

Better Customer Service

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

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Learning Paths & Details

Leadership
Personal Performance
Type: eLearning - LearningBytes®
Audience: General
Level: Intermediate
Seat Time: 14 Minutes

Topics

Suggested Industry Usage

Competencies

Building Customer Loyalty
Developing Critical Work Skills

Interactivity

Audible Narration
Branching
Integrated Video
Interactions and Activities
Post-Assessment

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Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you.

Course pricing is based on the total number of learners for the chosen license period (1-3 years).
There are volume as well as multi-year discounts available.

Training Files (1)

English

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Additional Information

Trainer Comments: By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.