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eLearning Course
Got Performance?™ When Policies and Service Collide
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
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| Type: | eLearning - LearningBytes® |
|---|---|
| Course Level: | Intermediate |
| Learning Paths: | Leadership, Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Building Customer Loyalty, Developing Critical Work Skills |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Available Formats: | Interactive eLearning |
| Subject: | Better Customer Service |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions. |
| Seat Time: | 14 Minutes |
| Interactivity: | Branching, integrated video, audible narration, interactive, post-test. |
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