Got Performance?™ Think Like a Customer
eLearning Course

Got Performance?™ Think Like a Customer

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

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Type:eLearning - LearningBytes®
Course Level:Foundational
Learning Paths:Leadership, Personal Performance
Main Topic:Sales & Service
Other Topics:Communication, Interpersonal Skills, Customer Service
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Serving and Retaining Customers
Source Program:The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations
Trainer Comments:Did you know 40% of customers switch to a competitor because of poor service? Only 8% switch because of cost. And even worse, 68% of customers feel customer service is indifferent at best. Those are some sobering statistics. Don’t be a bad service statistic! You can change things around and all it takes is to start thinking like a customer.
Seat Time:10 Minutes
Interactivity:Integrated video, branching, audible narration, interactive, post-test.

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