eLearning Course
Got Performance?™ Think Like a Customer
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service
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| Type: | eLearning - LearningBytes® |
|---|---|
| Course Level: | Foundational |
| Learning Paths: | Leadership, Personal Performance |
| Main Topic: | Sales & Service |
| Other Topics: | Communication, Interpersonal Skills, Customer Service |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Available Formats: | Interactive eLearning |
| Subject: | Serving and Retaining Customers |
| Source Program: | The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations |
| Languages: | English |
| Trainer Comments: | Did you know 40% of customers switch to a competitor because of poor service? Only 8% switch because of cost. And even worse, 68% of customers feel customer service is indifferent at best. Those are some sobering statistics. Don’t be a bad service statistic! You can change things around and all it takes is to start thinking like a customer. |
| Seat Time: | 10 Minutes |
| Interactivity: | Integrated video, branching, audible narration, interactive, post-test. |
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Related Assets ( assets) Show More Assets ▼
| Asset | Topic | Type | |
|---|---|---|---|
 | SMART-START™ Customer Service: Think Like a Customer | Customer Service | Meeting Openers |
 | Got Sales?™ Value Proposition | Sales & Service | eLearning - LearningBytes® |
 | Got Performance?® Diffusing Customer Emotions | Customer Service | eLearning - LearningBytes® |
 | Got Sales?™ Customer Care | Customer Service | eLearning - LearningBytes® |
 | Got Performance?® Co-Workers Are Your Customers, Too! | Customer Service | eLearning - LearningBytes® |
 | Got Performance?® Handling Interruptions with a Smile | Customer Service | eLearning - LearningBytes® |
 | The Customer Who Got Up on the Wrong Side of the Bed | Interpersonal Skills | Video Vignettes |
 | Got Performance?™ When Policies and Service Collide | Customer Service | eLearning - LearningBytes® |
 | Got Sales?™ Closing | Sales | eLearning - LearningBytes® |
 | Got Sales?™ Customer Business Understanding | Customer Service | eLearning - LearningBytes® |