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eLearning Course
Got Performance?® Handling Interruptions with a Smile
Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
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| Type: | eLearning - LearningBytes® |
|---|---|
| Course Level: | Foundational |
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Professionalism |
| Competencies: | Creating Customer Loyalty, Developing Critical Work Skills |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Available Formats: | Interactive eLearning |
| Subject: | Delivering Exemplary Customer Service |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | This module focuses on how to maintain a positive attitude even when handling multiple requests and interruptions. By the end of this module, you will be able to identify behaviors that impact customer loyalty and actions for effectively dealing with competing customer service priorities. |
| Seat Time: | 13 Minutes |
| Interactivity: | Integrated video, branching, audible narration, interactive, post-test. |
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