This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).
There is real power in having a positive attitude in showing empathy toward irate callers. You can diffuse customer emotions by thanking them for calling and empathizing with their situation. Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.
Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you.
Course pricing is based on the total number of learners for the chosen license period (1-3 years).
There are volume as well as multi-year discounts available.