Back to eLearning Library (867 Assets)
Previous Asset Next Asset
Got Performance?™ Diffusing Customer Emotions
eLearning Course

Got Performance?™ Diffusing Customer Emotions

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

Create Account Sign In2740 views

Type:eLearning - LearningBytes® ID:1500 
Course Level:Intermediate
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service
Competencies:Manage Customer Experience, Developing Critical Work Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Creating Satisfied Customers
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:There is real power in having a positive attitude in showing empathy toward irate callers. You can diffuse customer emotions by thanking them for calling and empathizing with their situation. Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.
Seat Time:14 Minutes
Interactivity:Integrated video, branching, audible narration, interactive, post-test.

Filter:
TitleTypeTime/PagesLanguage 

Press CTRL and click or right click and select "Open in New Tab" to play a component in a separate tab.


Related Assets (5 assets) Show More Assets ▼

AssetTopicType
TrainingBriefs® Diffusing Customer EmotionsTrainingBriefs® Diffusing Customer EmotionsCustomer ServiceeLearning - TrainingBriefs®
It's a Policy ThingIt's a Policy ThingCustomer ServiceVideo Vignettes
Got Performance?™ Think Like a CustomerGot Performance?™ Think Like a CustomerSales & ServiceeLearning - LearningBytes®
The Customer Who Got Up on the Wrong Side of the BedThe Customer Who Got Up on the Wrong Side of the BedInterpersonal SkillsVideo Vignettes
Got Sales?™ Customer Business UnderstandingGot Sales?™ Customer Business UnderstandingCustomer ServiceeLearning - LearningBytes®

Share on Social Networks: