Glad I Could Help: Real Customer Service Situations for Discussion™https://trainingassetsgateway.com/assets/elearning/glad-real-customer-service-situations-discussion-704
Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.
|Type:||eLearning - Classics ID:704|
|Learning Paths:||Personal Performance|
|Main Topic:||Customer Service|
|Other Topics:||Communication, Interpersonal Skills, Sales & Service, Professionalism|
|Competencies:||Building Customer Loyalty|
|Suggested Industry Usage:||Industrial & Manufacturing, Office & General, Retail & Hospitality|
|Available Formats:||Interactive eLearning|
|Subject:||Customer Service & Loyalty|
|Source Program:||Glad I Could Help: Real Customer Service Situations for Discussion™|
|Trainer Comments:||Bring service skills to everyone that has customer contact; use as orientation to new service employees.|
|Diversity Profile:||Caucasian Males, Caucasian Females, Asian Females, African American Males, African American Female(s), Hispanic Females, Middle Eastern Males; Various ages|
|Seat Time:||30 - 45 minutes|
|Interactivity:||Linear navigation, pre- and post-assessment, full video|
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