Glad I Could Help: Real Customer Service Situations for Discussion™
Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.
Bring service skills to everyone that has customer contact; use as orientation to new service employees.
Caucasian Males, Caucasian Females, Asian Females, African American Males, African American Female(s), Hispanic Females, Middle Eastern Males; Various ages
30 - 45 minutes
Linear navigation, pre- and post-assessment, full video
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Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you.
Course pricing is based on the total number of learners for the chosen license period (1-3 years).
There are volume as well as multi-year discounts available.