Glad I Could Help: Real Customer Service Situations for Discussion™ (eLearning Course)
DISCONTINUED

Glad I Could Help: Real Customer Service Situations for Discussion™ (eLearning Course)

Customer Service & Loyalty

Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.


This training program has been discontinued. We suggest you take a look at the following program:

No Problem! Serving Others with Respect™ (eLearning)

No Problem! Serving Others with Respect™ (eLearning)

Customer Service & Loyalty

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

Type: eLearning - Signature

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