Glad I Could Help: Real Customer Service Situations for Discussion™
eLearning Course

Glad I Could Help: Real Customer Service Situations for Discussion™

Customer Service & Loyalty

Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

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Learning Path & Details

Competencies

  • Building Customer Loyalty

Interactivity

  • Linear Navigation
  • Integrated Video
  • Pre-Assessment
  • Post-Assessment

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Training Files (1)

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Additional Information

Trainer Comments: Bring service skills to everyone that has customer contact; use as orientation to new service employees.


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