Complete TAG® Library (1812 Assets / 5578 Components)

  • We're Just Telling Jokes!

    Recognizing how jokes can have an unintentional impact and create “diversity moments” based on diversity and inclusion dynamics in the workplace.

    #781 ID:1253 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Inclusion, Respect Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    #782 ID:391 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance

    #783 ID:394 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #784 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    #785 ID:393 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • What Could Have I Done Differently?

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    #786 ID:1877 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
  • What Does a Mentor Do?

    When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

    #787 ID:1956 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • What is Mentoring?

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

    #788 ID:1955 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • What Should I Do First?

    Effectively managing shifting priorities

    #789 ID:369 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • What to do in a Violent Situation (Managers)

    There are several things you need to consider and do if a violent situation arises at your workplace.

    #790 ID:1899 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Armed Intruder/Active Shooter
  • Whatever It Takes

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    #791 ID:77 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Management, Professionalism Closed Captioned
  • When They Just Don't Care

    Helping an employee overcome a lackadaisical attitude

    #792 ID:215 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Professionalism Closed Captioned
  • Where Are the Drop Cloths?

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    #793 ID:115 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • White Guys Need Not Apply

    Dealing with perceptions of reverse discrimination and white privilege.

    #794 ID:376 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Inclusion, Respect Closed Captioned
  • Who Benefits from Mentoring?

    The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

    #795 ID:1957 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #796 ID:111 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Why Do Some Employees Respond with Violence?

    There are many reasons why an employee may result to violence in the workplace... loss of work, perceived injustice... The key to preventing an event is to have open communication and encourage employees to report violent (or potentially violent) situations.

    #797 ID:1894 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing
  • Why Do They Have to Flaunt It At Work?

    Recognize the diversity and inclusion dynamics that are frequently associated with sexual orientation and/or gender identity.

    #798 ID:1257 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Inclusion, Respect, Micro-Inequities Closed Captioned
  • Why Does Workplace Violence Occur?

    When things go bad at work (layoffs, shortened shifts, mass firings), people's sense of security is often in jeopardy. As many people live paycheck to paycheck a sense of urgency or anger quickly replaces that security.

    #799 ID:1893 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Armed Intruder/Active Shooter
  • Why Don't They Just Speak English?

    Understanding how “diversity moments” can be created by cross-cultural miscommunication and misunderstandings.

    #800 ID:1255 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Inclusion, Respect, Unconscious / Hidden Bias, Micro-Inequities Closed Captioned