Complete Video Library
I Couldn't Help But Overhear
Dealing with employees talking about organizing a union
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Deserve It
Not performing up to expectations
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Wish My Manager Would Just...™ Discussion Book (10 pack)
Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.
How-To Books Leadership Effective Leadership, Collaboration, Management, Professionalism
I'm Fine...Really, I Am!
This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.
Case Studies Leadership Management, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism
Just an Expression
Dealing with disrespectful comments by coworkers
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness
Manager Bully
What to do when you think a coworker is being bullied
Case Studies Ethics & Compliance, Leadership Harassment Prevention, Communication, Compliance, Interpersonal Skills
Old Yeller
What to do when a manager loudly insults employees
Case Studies Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Management, Professionalism
Pay Day Loan
When does "borrowing" become "stealing"?
Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Promises, Promises
Over-promising and under delivering.
Case Studies Leadership Management, Communication, Interpersonal Skills, Motivation, Professionalism
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism
Religion at Work
How to address prayer in the workplace
Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
Scent-sitive Subjects
When a coworker's body odor and perfume have a negative impact on others
Case Studies Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Harassment Prevention, Professionalism
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
Shared Resources
When a colleague monopolizes shared resources
Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Case Studies Leadership, Personal Performance Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Teamwork
What is an "unfair advantage" when you are up for a promotion?
Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Interpersonal Skills, Motivation
The ADA & Attendance
This case study covers dealing with attendance and tardiness with an employee covered by the ADA and the other employees impacted.
Case Studies Ethics & Compliance Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism
The ADA and Disability Discrimination
This case study covers the ADA and a case of being accused of not doing enough to accommodate an employee.
Case Studies Ethics & Compliance Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Professionalism
The Assistant
Insubordination and unprofessional behavior
Case Studies Leadership Management, Communication, Harassment Prevention, Interpersonal Skills, Professionalism