Complete TAG® Library (1892 Assets / 5881 Components)

  • Probe for a Current Work Example #3

    Example of interview question and candidate response to prompt probing question

    #701 ID:449 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Positive Example

    Example of interview question and candidate response to prompt probing question

    #702 ID:452 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for Actions Taken

    Example of interview question and candidate response to prompt probing question

    #703 ID:450 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for Causes

    Example of interview question and candidate response to prompt probing question

    #704 ID:451 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe into Verbal Cues

    Example of interview question and candidate response to prompt probing question

    #705 ID:446 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Progressive Intervention

    Managing pervasive disruptions

    #706 ID:435 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Public Display (Union Flyers)

    This vignette covers union flyers in break rooms. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    #707 ID:717 Topic: Compliance Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Management
  • Real Examples - Performance Challenges

    Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

    #708 ID:1865 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Recognize Opportunities

    Helping a sales staff member recognize sales opportunities.

    #709 ID:606 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities Example 1

    An example of how sales team members can practice skills to recognize sales opportunities.

    #710 ID:607 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities Example 2

    An example of how sales team members can practice skills to recognize sales opportunities.

    #711 ID:608 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognizing Bullying Behavior

    Why is it important to know what behavior is “bully behavior”? Because if you are going to stop it, you first have to identify it; you also have to acknowledge that the behavior was hurtful, intended, happening more than once and purposeful.

    #712 ID:1844 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment, Professionalism Closed Captioned
  • Recruiting and Hiring

    Introduces managers' responsibilities related to recruiting and hiring practices

    #713 ID:134 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Interpersonal Skills, Professionalism, Inclusion, Respect Closed Captioned
  • Redirect

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    #714 ID:383 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection and the Five Steps Explained

    Explains how to refocus attention and energy on desirable behavior

    #715 ID:387 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance

    #716 ID:388 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity

    #717 ID:389 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With an Employee

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    #718 ID:390 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Repeat the Question

    Example of interview question and candidate response to prompt probing question

    #719 ID:443 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Resolving Problems Example 1

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    #720 ID:605 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales, Problem Resolution Closed Captioned
  • Responsibilities of Supervisors

    Responsibilities of supervisors to investigate all complaints

    #721 ID:282 Topic: Harassment Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • Return to the Target of the Question

    Explanation of the probing strategy of returning to the target of the question

    #722 ID:438 Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Reward & Recognition

    Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

    #723 ID:1881 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance
  • Sales Made Simple™ - Advanced Level Sales

    Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #724 ID:1686 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Complete Series

    Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #725 ID:1664 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Entry Level Sales

    Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #726 ID:1684 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Intermediate Level Sales

    As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #727 ID:1685 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Seek Contrary Evidence

    Explanation of the probing strategy of seeking contrary evidence.

    #728 ID:442 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Set Clear Boundaries

    Learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group.

    #729 ID:245 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Set the Stage

    Discusses how to successfully prepare for a sales call.

    #730 ID:609 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Setting Expectations & Measurement

    To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

    #731 ID:1879 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance
  • Sexual Harassment in the Workplace (Employees) - Program Introduction

    Sexual harassment isn't as common in today's workplace as in the past, right? Wrong! This video clip discusses the importance of recognizing sexual harassment, preventing sexual harassment from occurring in the workplace and following the appropriate reporting and/or investigating procedures if inappropriate behavior occurs.

    #732 ID:1848 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Closed Captioned
  • Sexual Harassment in the Workplace (Employees) - Program Summary

    This summary clip reinforces that our responsibility within the organization is to treat all employees, co-workers, vendors, and customers with respect and to stand up to harassment by asking the person who is offending you to stop or report it someone – either your manager or someone in HR.

    #733 ID:1849 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Employees): Delicious!

    This vignette shows teasing, innuendo, suggestive comments or sarcasm of a sexual nature in a healthcare environment.

    #734 ID:818 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Back to Normal

    Managers or other employees should behave professionally when interacting with coworkers inside or outside of the work environment. Behavior directed toward another co-worker while at a party, convention or other outside work environment can still be considered sexual harassment.

    #735 ID:1861 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Delicious!

    If you ignore inappropriate behavior, you are condoning it. Always speak to your employees immediately when you see or hear any behavior that could be considered sexual harassment. Have zero tolerance for teasing, innuendos, suggestive comments or sarcasm of a sexual nature in your department or workplace.

    #736 ID:1852 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Gina's Fan

    Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.

    #737 ID:1851 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Give Me Your Best

    Jokes, cartoons and e-mail jokes that are sexual in nature have no place in the workplace. Risque’ humor or anything that is sexually suggestive in nature is a high-risk behavior and could quite easily be considered sexual harassment.

    #738 ID:1859 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Job Prerequisite?

    Having an intimate, personal relationship with a subordinate employee is extremely risky and inappropriate behavior. Perceptions of favoritism can have a drastic effect on employee morale and could lead to a sexual harassment claim.

    #739 ID:1857 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Lateral Move?

    If you find yourself feeling negative about an employee who has complained or participated in an investigation, discuss it with someone in Human Resources to help gain perspective and make sure you are not treating that person differently or making decisions that may negatively affect your employee.

    #740 ID:1853 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Let Me Work My Magic

    Back rubs, pinching, patting, grabbing, stroking, rubbing, and caressing are forms of physical contact that are not appropriate in the workplace.

    #741 ID:1858 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Man to Man

    Managers and supervisors must have zero tolerance for any derogatory comments, teasing, spreading rumors or telling tales about a person’s sexuality.

    #742 ID:1850 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Professionalism, Gender Identity Closed Captioned
  • Sexual Harassment in the Workplace (Managers): The Good Tipper

    Advise employees to report inappropriate behavior from customers, vendors, or any other person associated with your organization. There is no customer valuable enough to put yourself and your organization at risk.

    #743 ID:1854 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): Up and Down

    We must have a zero tolerance attitude for any employee you notice or hear about who stares, looks at co-workers up and down or makes other sexually suggestive looks, or who makes derogatory gestures.

    #744 ID:1860 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment, Professionalism Closed Captioned
  • Sexual Harassment in the Workplace (Managers): What Does She Have That I Don’t?

    Physical behavior such as sitting on a person’s lap, blocking normal work or movement, pats, pinching are inappropriate at work. This video clip can also be used to reinforce policies on workplace dating.

    #745 ID:1856 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Harassment, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships

    #746 ID:395 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • She's Good, But She Could Be Better

    Helping a top performer become even more effective and productive.

    #747 ID:214 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Professionalism Closed Captioned
  • She's Just a Kid

    Stereotyping based on age.

    #748 ID:417 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect, Unconscious / Hidden Bias Closed Captioned
  • She's the One

    Dealing with third-party sexual harassment and the fear of retaliation.

    #749 ID:269 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • So, How Am I Doing?

    The importance of being proactive and clarifying information when giving and receiving feedback.

    #750 ID:356 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Some of My Best Friends Have Them

    Comments on provocative attire

    #751 ID:300 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Speak Up!

    Gain confidence to communicate in a direct and clear manner

    #752 ID:354 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Stay in Control

    Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!

    #753 ID:359 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Change, Interpersonal Skills, Emotional Intelligence Closed Captioned
  • Straight TALK™ - A Spotlight on Change in the Workplace

    As organizations change with increasing speed, so does the pace in which employees must respond. This new Straight TALK™ series focuses on common change management issues facing organizations today. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    #754 ID:1363 Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • Straight TALK™ - A Spotlight on Generations in the Workplace

    Misunderstanding. Frustration. Conflict. All of these words describe the feelings of employees and team members in a workplace that now employs four generations. This new Straight TALK™ series focuses on the definition and common issues around our multi-generational workforce. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    #755 ID:1326 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Onboarding, Unconscious / Hidden Bias, Micro-Inequities, Generational Challenges
  • Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace

    Conflict in the workplace isn't always unhealthy. There are many things to consider when dealing with both healthy and detrimental workplace conflict. This new Straight TALK™ series focuses on understanding conflict and our options on handling it. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    #756 ID:1616 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Discussion Trigger
  • Straight TALK™ - A Spotlight on Retaliation

    Preventing retaliation in the workplace is of utmost importance - not only to ensure a productive work environment, but to also keep the company (and their managers) out of court. This new Straight TALK™ series focuses on the definition and employment issues around retaliation. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    #757 ID:1323 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Management, Professionalism, Onboarding
  • Substance Abuse: Appropriate Action

    Dealing appropriately with unprofessional behavior caused by substance abuse.

    #758 ID:185 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism, Employee Wellness Closed Captioned
  • Substance Abuse: Detection

    Using reasonable suspicion of substance abuse to raise the issue of drug use with someone.

    #759 ID:182 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Compliance, Management, Professionalism, Employee Wellness Closed Captioned
  • Substance Abuse: Intervention

    How to legally intervene when a manager suspects substance abuse.

    #760 ID:183 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Management, Professionalism, Employee Wellness Closed Captioned
  • Substance Abuse: Staying Focused on the Issue

    The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.

    #761 ID:184 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism, Employee Wellness Closed Captioned
  • Substance Abuse: Testing

    The importance of communicating and enforcing employee drug testing policies is outlined in this short video.

    #762 ID:186 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism, Employee Wellness Closed Captioned
  • Succeeding vs. Settling (Employee View Point)

    Keeping the best employees means you need to help them succeed! That takes effort and desire on your part. Desire to give feedback - both good and critical... and encouragement.

    #763 ID:1878 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance, New Supervisor
  • Succession Planning… Really!

    It shouldn't surprise you that making employment decisions because you think an employee is too old can get you into a lot of trouble. Bottom line, if you target someone for negative treatment because of their age - sooner or later, you're going to end up defending yourself to your employer, to an opposing attorney, a government agency, or even a judge or jury.

    #764 ID:1625 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
  • System of Communication for Protection (Managers)

    Setting up a workplace violence policy is a good first step in getting the message across that violence within your workplace will not be tolerated.

    #765 ID:1895 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing
  • Tailor Your Presentation

    How to tailor a message to get your point across

    #766 ID:224 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Take Another Look

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    #767 ID:414 Topic: Unconscious / Hidden Bias Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect Closed Captioned
  • Task or Relationship: Which Comes first?

    How people from different cultures work together productively

    #768 ID:474 Topic: Communication Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Team Troubles? (The 'Fight' Approach to Conflict)

    Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

    #769 ID:1474 Topic: Teamwork Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Conflict Resolution Closed Captioned
  • That Hurts

    Healthcare workers' role in ensuring quality of care

    #770 ID:581 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

    Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.

    #771 ID:1476 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • That’s What I’m Hearing

    Privy to some insider information, an employee decides to change her 401K allocation.

    #772 ID:849 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance Closed Captioned
  • The "Whatever" Coworker

    Dealing with an under-performing employee who appears to not care.

    #773 ID:46 Topic: Interpersonal Skills Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • The ADA: Tough Questions & Straight Answers - Program Conclusion

    The bottom line when it comes to the ADA is this... If you use common sense, treat individuals with disabilities fairly, and provide them with equal opportunities to prove they're capable of doing the job...You'll not only help keep yourself and your organization out of court... you'll probably find that they will turn out to be some of the very best, most highly motivated employees you've ever had.

    #774 ID:1950 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management Closed Captioned
  • The Best Side

    How inappropriate comments about physical appearance can lead to sexual harassment (female to male)

    #775 ID:293 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management Closed Captioned
  • The Bet

    Recognizing inappropriate jokes about a coworker; gender harassment

    #776 ID:289 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • The Big Picture

    Learn how to keep things in perspective by managing expectations.

    #777 ID:364 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Change, Interpersonal Skills, Emotional Intelligence Closed Captioned
  • The Birthday Girl (Hugging)

    Showing inappropriate affection.

    #778 ID:298 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Professionalism, Sexual Harassment Closed Captioned
  • The Birthday Girl (Inappropriate Touching)

    How inappropriate touching and affection can lead to sexual harassment.

    #779 ID:276 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Professionalism, Sexual Harassment Closed Captioned
  • The Boss Who Knows it All, And Then Some

    Dealing with a boss that discounts ideas and doesn't listen to reason.

    #780 ID:42 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
  • The Boss Who Knows It All… And Then Some!

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    #781 ID:2119 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Problem Resolution, Personal Improvement, Emotional Intelligence Closed Captioned
  • The Boss Who Knows It All… And Then Some! (Healthcare)

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    #782 ID:2123 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Problem Resolution, Personal Improvement, Emotional Intelligence Closed Captioned
  • The Cold Shoulder

    This vignette shows how an employee experienced a negative consequence – a change in important people’s behavior toward her – simply because she answered questions related to a co-worker’s gender harassment claim.

    #783 ID:815 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment, Professionalism Closed Captioned
  • The Courage to Coach™ for Retail: Summary/Conclusion

    Learning how to effectively coach when the situation arises is a very important part of any supervisor or manager’s job.

    #784 ID:1837 Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • The Critique - Sexual Harassment: It Can Happen Here

    How inappropriate comments about physical appearance can lead to sexual harassment (male to female)

    #785 ID:277 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • The Critique - Sexual Harassment? You Decide.

    Making inappropriate comments about physical appearance

    #786 ID:295 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Customer Who Got Up on the Wrong Side of the Bed

    Dealing with a difficult customer - it takes work, but the benefits are easy to see.

    #787 ID:43 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned
  • The Good Tipper (Employees)

    Not much doubt that this kind of behavior – comments and touching of a sexual nature - is severe and unwelcome. But if the offender is a customer - can a claim be made? Absolutely.

    #788 ID:826 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Harassment Closed Captioned
  • The Honeymooner - Some Jokes Aren't Funny

    How a string of one time jokes can lead to sexual harassment

    #789 ID:288 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Honeymooner - When Colleagues Get Personal

    How sexual humor and double entendre can lead to sexual harassment

    #790 ID:278 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • The Invitation

    Impact of an employee's potential promotion being dependent on agreeing to go out on a date with their supervisor

    #791 ID:281 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance Closed Captioned
  • The Lilly Ledbetter Fair Pay Act - An Overview

    The Lilly Ledbetter Fair Pay Act is a federal statute that was signed into law by President Barack Obama in January 2009. In this video, a legal subject matter expert explains the origin of the Lilly Ledbetter Fair Pay case and its impact on organizations across the United States.

    #792 ID:787 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Fair Pay Act Closed Captioned
  • The Oh Series™ -  Everyday Ethics: All That Cash

    An action that violates a person’s moral code may not cause someone to be fired, fined or jailed, but such actions are nevertheless wrong. Doing the wrong thing can erode trust, damage relationships and harm others.

    #793 ID:1760 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Discussion Trigger, Culture Commitment, Onboarding Closed Captioned
  • The Oh Series™ -  Everyday Ethics: Around and Around We Go

    Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

    #794 ID:1762 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ -  Everyday Ethics: Clock Me In

    We’ve all been there. It’s not uncommon to be asked to do a favor that may not be against the law, but we know that if we take that action we’ll be doing something wrong. On the surface, these favors may not seem like a big deal. In reality, something like time theft can lead to severe consequences like loss of your job, financial loss and company lay-offs.

    #795 ID:1768 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ -  Everyday Ethics: Divide and Conquer

    Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.

    #796 ID:1765 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ -  Everyday Ethics: Freedom

    Time theft hurts the company. It also breaks trust. And if an employee gets caught while telecommuting, it’s likely the company won’t let others have those privileges. Depending on company policy, the employee could even be fired.

    #797 ID:1767 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Discussion Trigger Closed Captioned
  • The Oh Series™ -  Everyday Ethics: Greasing the Wheels

    An offer of a bribe can be direct or indirect in nature. If someone says she will give you money to send business her way, that’s pretty direct. Another supplier might not specifically ask for your business, but might offer you a nice gift or a fun trip.

    #798 ID:1773 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Discussion Trigger, Culture Commitment, Onboarding Closed Captioned
  • The Oh Series™ -  Everyday Ethics: I Take Care of My Friends

    When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.

    #799 ID:1771 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ -  Everyday Ethics: It's Expected

    While bribery may be more commonly accepted in some countries, people who work for U.S. companies and organizations are expected to adhere to U.S. anti-bribery laws regardless of the country in which they’re doing business.

    #800 ID:1774 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned