Complete Video Library
Nobody Will Ever Know
Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Abusive Conduct / Bullying, Compliance, Harassment Prevention, Effective Leadership, Professionalism
Non-Verbal Indicators (Behavior-Based Interviewing)
To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Not About Bad to Good, But Good to Great!
The notion that to become a great leader one must focus not on going from bad to good,but from good to great.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Overcoming Communication Issues - Hotel/Hospitality Scene
As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Office/General
Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Peer Today, Boss Tomorrow™: Accept Your New Role
This video scenario presents a realistic scenario for getting to the basics of new leaders - supervisors/managers. It shows a misunderstanding between a new supervisor and a subordinate employee - and how to effectively address issues that pop up in an effective and respectful way.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Peer Today, Boss Tomorrow™: Communicate
This video provides an example on how to properly and appropriately communicate sensitive information (like layoffs or organizational changes) that impact a work team.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Peer Today, Boss Tomorrow™: Set Clear Boundaries
This video provides a powerful example of how new managers/supervisors can learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group. Learning to set clear boundaries for staff and employees is key to a new leader's transition.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Peer Today, Boss Tomorrow™: Take Action
This video provides a powerful example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Perfect Storm
The implications of a manager taking action due to a fear of a claim of retaliation from an employee.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Compliance, Harassment Prevention, Professionalism
Picture of The Day
Recognizing gender-based harassment; improper use of company email.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Meetings™)
How lack of preparation can ruin a training session.
Video Vignettes Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Training™)
How lack of preparation can derail a training session. An example where everything goes wrong when unprepared.
Video Vignettes Workplace Safety Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Prepare for Communicating Effectively
How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Preventing Workplace Bullying: Program Summary
Knowing the definition of workplace bullying is just the start. You need to recognize and address bullying immediately. Have an action plan based on organizational policy. Get HR and management involved quickly.
Video Vignettes Ethics & Compliance Abusive Conduct / Bullying, Interpersonal Skills, Professionalism
Probe Based on Non-Verbal Cues (Interviewing Tip)
Learn how to listen for words or phrases... clues... that will lead you to probe for the information you need. Or, an expression or gesture during an answer can suggest discomfort or conviction. Here you might probe based on non-verbals.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe for a Current Work Example #1 (Interviewing Tip)
Explanation of the probing strategy of probing for a current work example
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe for a Current Work Example #2 (Interviewing Tip)
Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they followed procedures when it wasn't convenient to do so.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism