Complete Video Library
Everyday Diversity™ Keeping Diverse Candidates
So, you hired the candidate you’ve been looking for? Well, your job’s not done. You simply can’t let them fend for themselves. You need to work on keeping them… by making a conscious effort to make them feel included – AND an integral part of the organization. How do we do that? First, introduce them to people in the company who can be of assistance – on the big and the small stuff.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid
Everyday Diversity™ Selecting Diverse Candidates
How important is it to select diverse candidates? Conventional wisdom says that having team members who are all alike… makes working together easier… and that may be true. But, when it comes to creative and innovative ideas, a diverse team gets better results.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias
Everyone Does It (from Good People, Bad Choices™)
Copyright infringement is illegal. This vignette shows how an innocent phrase "Everybody Does It," can lead to big consequences.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Failing to Enforce Organizational Policy (from Legal Briefs™)
Failing to implement and especially failing to enforce your organization's harassment and discrimination prevention policies can lead to big problems for you... and the organization. This short video discusses the consequences of failing to enforce harassment prevention policies and procedures.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
Failing to Prevent All Forms of Harassment (from Legal Briefs™)
The consequences of not preventing workplace harassment are just too detrimental. This short video outlines those very consequences of failing to prevent harassment and discrimination.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
FMLA - Informing Employees of Their Rights & Policies
As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - Key Actions to Stay in Compliance
Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - Reduced Schedules & Leaves
One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - Returning to Work
As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
FMLA - What Qualifies for FMLA Leave?
You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.
Video Vignettes Ethics & Compliance, Leadership Compliance, Communication, Management, Professionalism
Follow a Verbal or Non-Verbal Lead (Interviewing Tips)
Explanation of the probing strategy of following a verbal or non-verbal lead.
Video Vignettes Leadership Effective (& Legal) Interviewing, Communication, Effective Leadership, Professionalism
Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)
Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
GET OUT Action (from The 3-OUT Approach to Workplace Safety)
You are the true first responder. Your proper or improper response is going to determine success or failure. So, take the lead and if you can safely escape the area, take yourself and those around you and GET OUT ---far away from the danger — THEN call 911.
Video Vignettes Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness
Getting Much Sleep?
Retaliating against an employee who reports misconduct by supervisor.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Communication, Harassment Prevention, Management, Professionalism
Gina's Fan
Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.
Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism
Gina's Fan (Employees)
Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.
Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention
Good People, Bad Choices - Video Introduction
This vignette introduces the concept of ethics in the workplace. Defining ethics and ethical behavior.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Effective Leadership
Good People, Bad Choices - Video Summary
Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Guess What I Heard
The negative impact of passing along gossip and rumors about coworkers
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Video Vignettes Personal Performance Professionalism, Change, Communication, Emotional Intelligence, Interpersonal Skills
Hand Washing 101
You should always wash your hands before, during, and after preparing or eating food, using the toilet, caring for someone who is sick, blowing your nose (or coughing/sneezing), handling animals or touching garbage. Think of hand washing as a process. Follow these steps to ensure proper hand washing.
Video Vignettes Workplace Safety Workplace Safety & Awareness, Employee Wellness, Safety Orientation
Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)
Dealing with an off-topic conversation during a meeting
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Harassment & Responsibilities of Supervisors/Managers
Responsibilities of supervisors and managers to investigate all complaints.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Management, Professionalism
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
Video Vignettes Personal Performance Professionalism, Change, Motivation
He Doesn't Look Nearly As Good In a Skirt?
Understanding that assumptions (gossip or rumor) reported as fact can have a negative impact on diversity and inclusion.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Abusive Conduct / Bullying, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility
Hey, It's Just a Joke!
Impact of inappropriate humor on perceptions and workplace relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness, Workplace Civility
Hey, It's On My Playlist
We can’t listen to whatever we want at work if it offends others; while we do have more freedom to say or do things outside the workplace, we still need to keep in mind that if our behavior offends or discriminates against someone, then it may be grounds for disciplinary action. We all must be respectful of others in the workplace.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility
He’s Big…Really Big
Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment. Insensitive remarks about an overweight co-worker can lead to the perception of harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility
Hierarchy or Equality: Do you know where you stand?
How respect is defined differently in varying cultures around the world.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
High Risk or Low Risk: What's your comfort level?
How uncertainty and ambiguity impacts work decisions and team relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
I Can't Do Anything Right
Accommodating religious differences in the workplace.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
I Didn't Understand One Word
Dealing with language barriers in the workplace
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
I Don't Have Time (from Integrity Every Day)
This video covers the importance of maintaining accurate patient records even when time is short.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Interpersonal Skills, Professionalism, Respect / Respectfulness
I Don't Want Anybody to Get in Trouble (from Integrity Every Day)
Healthcare workers' responsibility to report suspicious activity.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism
I Got This in the Mail...
This vignette covers union mailers regarding an educational conference. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Video Vignettes Ethics & Compliance Compliance, Management
I Just Don't Fit In...
How language barriers and occupational jargon can create exclusiveness within the workplace.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness, Sales & Service
I Need The Report Today (from FOSA™ Documenting Discipline)
Communicating your expectations are paramount for the basis of employee improvement. FOSA™ gives you a process for working through performance issues.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
I Quit! (from FOSA™ Documenting Discipline)
Sometimes things just don't work out. You've used progressive discipline to help bring issues to the forefront. With FOSA™, you gave ample opportunities for improvement. It's up to the employee to make those changes stick.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
I've Had It With This Place
When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.
Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Effective Leadership, Professionalism
If I'm History, So Is He!
Making open threats against a manager.
Video Vignettes Ethics & Compliance Compliance, Effective Leadership, Professionalism, Workplace Violence Prevention
Incident Calendar – Max (from FOSA™ Documenting Discipline)
Recording performance issues is a key step in progressive discipline. In the FOSA™ process, managers and supervisors use the incident calendar to properly document performance/discipline steps.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Insight: Build on Strengths (Not Fixing Weaknesses)
The notion that to become a great leader one must build strengths rather than fix weaknesses.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Insight: Combinations of Strengths Produce Exponential Results
The notion that it is a combination of strengths that produces results and leads to extraordinary leadership
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Insight: Five Clusters of Strengths That Really Matter
The perspective that all leadership competencies are not equal; there are five key strengths that matter most
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Insight: The Fastest Way Isn't Always a Straight Line
The perspective that leadership skills do not have to be developed in a linear fashion.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Is This Any Way to Run a Hospital?
Dealing with culturally-insensitive remarks.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
Is This Any Way to Run a Hospital? (from Integrity Every Day)
When it comes to ethics/code of conduct, there are many things to consider. This video covers maintaining accurate patient records (documentation) even when time is short.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism
Is This The Image That We Really Want?
Recognizing how unconscious bias contributes to “diversity moments” by influencing our perceptions, behavior and the decisions we make about others.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias, Workplace Civility
It Takes a Team!
Working with others to achieve results; making meetings effective
Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
It Will Change Your Life!
It can be one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can easily be accused of harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility
It's Intolerable
Impact of offensive figures of speech on workplace relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
It's Just a Card, Right?
This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Video Vignettes Ethics & Compliance, Leadership Compliance, Management
It's Just an Expression - Updated!
Helping employees and co-workers gain a better understanding of “diversity moments” through an example of how seemingly innocent expressions may have a harmful impact.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Respect / Respectfulness
It's the Only Way We'll Ever Get a Say
Discussions with employees about unions and how workplace issues can be resolved with better communication.
Video Vignettes Ethics & Compliance Compliance, Management
It’s All Good (from Good People, Bad Choices™)
A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)
When it comes to less-than-desired workplace productivity, you need to have a plan and process for tackling the tough stuff. Using the FOSA™ process gives you the tools to effectively leverage progressive discipline in everyday workplace situations.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Just Give Me Another Three Days
Digitally Remastered! As managers, supervisors and team leaders, there are times when we have to make some pretty tough calls. It just goes with the territory. And when we're faced with those kinds of situations, we have to make sure we don't let short-term gains, like closing a big sale, completing a big project or hitting a production quota, take priority over the long-term integrity of the organization.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Just Some Good Clean Fun
When humor goes too far and becomes inappropriate teasing and/or hazing.
Video Vignettes Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Communication, Compliance, Professionalism
Just Tell Them I'm Not Here
Digitally Remastered! You know, one of the things that's easy to forget is that our team members pay attention to every little thing we say and do. Like it or not, we set the example. And when we ask an employee to do something that's questionable—like making up an excuse because we've forgotten something or don't want to deal with someone— it has an impact. It might not seem like much at the time, but all those "little tears" can eventually begin to rip our organization's integrity fabric to pieces. As leaders, we need to hold ourselves and our peers accountable to make sure that doesn't happen.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Professionalism
Late Again? (from FOSA™ Documenting Discipline)
Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions
Avoiding illegal questions during the interview process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks
Conducting legal reference and background checks.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Describing the Job
The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally
Dealing with members of a federally-protected status group during the recruiting and interviewing process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Protected Classifications
The importance of avoiding reverse discrimination in the recruiting and hiring process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy
Managing employees' expectations of privacy in the workplace.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Privacy in Cyberspace
The internet and social media have created new areas of concern for managers. You might wonder, how can privacy law even be an issue for something that is so public? Well, the answer is, there are at least two kinds of privacy. One is where we have to keep confidential information… confidential. But the other is where an employer is not allowed to consider an employee’s private life, even if that life is very public.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records
You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Violence: An Employee with a Temper
Dealing with hot tempers that could potentially lead to workplace violence.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee
Responding to unprofessional or violent behavior when dealing with an ADA-protected employee.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider
Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Investigating Rumors of Threats
The importance of investigating rumors of threats regardless of who is involved.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Pre-Employment Screening
Obtaining permissions for pre-employment screening
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Let it Ride (from Good People, Bad Choices™)
Selecting the right vendor is strategic and often a long process. This vignette tackles the issue of using a certain vendor based on a personal relationship with the vendor. We see how this can negatively impact the organization.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Let's M.E.E.T.™ Conflict Resolution Module
Help managers meet compliance standards for harassment-prevention training by using the M.E.E.T.™ model in everyday interactions.
Video Vignettes Ethics & Compliance Compliance, Conflict Resolution, Professionalism
Life's Not Fair
Retaliating against an employee who reports a safety violation.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Communication, Harassment Prevention, Management, Professionalism
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Listen, I Was Just Wondering...
Could an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Fishing in the company pond for romance does happen, but there is more at risk than just rejection. Supervisors and managers should never proposition subordinates. Even social invitations between co-workers need to be carefully asked.
Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Workplace Civility
LOCK OUT Action (from The 3-OUT Approach to Workplace Safety)
Most intruders have a relatively short amount of time to inflict as much damage as they can before they’re stopped by authorities, before they end things themselves or before they are stopped – by you! They are running against the clock and tend to take the path of least resistance. As a result, they don’t want to spend time trying to enter a locked or barricaded space, costing precious seconds in their pursuit to kill as many as they can.
Video Vignettes Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
M.E.E.T.: Breaking New Ground™ We Have a Way of Doing Things
Recognizing that diversity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Managing Silence (Behavior-Based Interviewing)
Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism, Selling
Mine to Take (from Good People, Bad Choices™)
In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
Narrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
No Harm, No Foul (from Good People, Bad Choices™)
This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.
Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance
No Mistakes! (from FOSA™ Documenting Discipline)
Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.
Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
Nobody Will Ever Know
Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.
Video Vignettes Ethics & Compliance Retaliation / Reprisal, Abusive Conduct / Bullying, Compliance, Harassment Prevention, Effective Leadership, Professionalism
Non-Verbal Indicators (Behavior-Based Interviewing)
To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Not About Bad to Good, But Good to Great!
The notion that to become a great leader one must focus not on going from bad to good,but from good to great.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Overcoming Communication Issues - Hotel/Hospitality Scene
As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Office/General
Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism