Complete TAG® Library (1957 Assets / 5964 Components)

  • Overcoming Communication Issues - Hotel/Hospitality Scene
    #701 ID:948

    As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

  • Overcoming Communication Issues - Manufacturing
    #702 ID:949

    When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

  • Overcoming Communication Issues - Office/General
    #703 ID:950

    Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

  • Overcoming Communication Issues - Retail
    #704 ID:947

    Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

  • Perfect Storm
    #705 ID:256

    The implications of a manager taking action due to a fear of a claim of retaliation from an employee

    Video Vignettes Ethics & Compliance Compliance, Professionalism

  • Performance Doesn’t Improve (Verbal Warning)
    #706 ID:1871

    When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Picture of The Day
    #707 ID:287

    Recognizing gender-based harassment; improper use of company email

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

  • Plan Regular Discussions
    #708 ID:1870

    When an employee has responded well to your corrective discussion, it doesn’t end there. Take time to hold regular performance discussions with all employees all the time. Conversations like these will save you time, improve productivity and increase employee morale.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Potential Problem?
    #709 ID:817

    In this vignette, it’s obvious that denying the woman employment in this situation is not fair, but does it fit within a protected class? Actually, it does. This would be discrimination based on disability.

    Video Vignettes Ethics & Compliance Discrimination, Professionalism, Respect

  • Preparation Pitfalls
    #710 ID:422

    How lack of preparation can derail a training session

    Video Vignettes Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

  • Preparation Pitfalls
    #711 ID:429

    How lack of preparation can derail a training session

    Video Vignettes Workplace Safety Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

  • Prepare for Communicating Effectively
    #712 ID:220

    How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

  • Preventing Workplace Bullying: Program Summary
    #713 ID:1847

    Knowing the definition of workplace bullying is just the start. You need to recognize and address bullying immediately. Have an action plan based on organizational policy. Get HR and management involved quickly.

    Video Vignettes Ethics & Compliance Abusive Conduct, Interpersonal Skills, Professionalism

  • Probe Based on Non-Verbal Cues
    #714 ID:447

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Probe for a Current Work Example #1
    #715 ID:440

    Explanation of the probing strategy of probing for a current work example

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Probe for a Current Work Example #2
    #716 ID:448

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Probe for a Current Work Example #3
    #717 ID:449

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Probe for a Positive Example
    #718 ID:452

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Leadership, Communication, Leadership, Professionalism

  • Probe for Actions Taken
    #719 ID:450

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Probe for Causes
    #720 ID:451

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Probe into Verbal Cues
    #721 ID:446

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Progressive Intervention
    #722 ID:435

    Managing pervasive disruptions

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

  • Public Display (Union Flyers)
    #723 ID:717

    This vignette covers union flyers in break rooms. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    Video Vignettes Leadership Compliance, Management

  • Real Examples - Performance Challenges
    #724 ID:1865

    Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Recognize Opportunities
    #725 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 1)
    #726 ID:607

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 2)
    #727 ID:608

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognizing Bullying Behavior
    #728 ID:1844

    Why is it important to know what behavior is “bully behavior”? Because if you are going to stop it, you first have to identify it; you also have to acknowledge that the behavior was hurtful, intended, happening more than once and purposeful.

    Video Vignettes Ethics & Compliance Abusive Conduct, Harassment Prevention, Professionalism

  • Recruiting and Hiring
    #729 ID:134

    Introduces managers' responsibilities related to recruiting and hiring practices

    Video Vignettes Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect

  • Redirect
    #730 ID:383

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection and the Five Steps Explained
    #731 ID:387

    Explains how to refocus attention and energy on desirable behavior

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With a Coworker
    #732 ID:388

    How using positive redirection with a coworker improves relationships and performance

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With a Team Member
    #733 ID:389

    How using positive redirection with a team member improves relationships and productivity

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With an Employee
    #734 ID:390

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Repeat the Question
    #735 ID:443

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Resolving Problems (Example 1)
    #736 ID:605

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Responsibilities of Supervisors
    #737 ID:282

    Responsibilities of supervisors to investigate all complaints

    Video Vignettes Leadership Harassment Prevention, Communication, Compliance, Professionalism

  • Return to the Target of the Question
    #738 ID:438

    Explanation of the probing strategy of returning to the target of the question

    Video Vignettes Leadership Interviewing, Communication, Leadership, Professionalism

  • Reward & Recognition
    #739 ID:1881

    Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

    Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance

  • Sales Made Simple™ - Advanced Level Sales
    #740 ID:1686

    Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Can't Get Past Voice Mail
    #741 ID:1661

    A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"

    Video Vignettes Personal Performance Sales & Service, Sales, Coaching & Mentoring, Selling

  • Sales Made Simple™ - Complete Series
    #742 ID:1664

    Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Entry Level Sales
    #743 ID:1684

    Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Intermediate Level Sales
    #744 ID:1685

    As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Seek Contrary Evidence
    #745 ID:442

    Explanation of the probing strategy of seeking contrary evidence.

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Set Clear Boundaries
    #746 ID:245

    Learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Professionalism

  • Set the Stage
    #747 ID:609

    Discusses how to successfully prepare for a sales call.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Setting Expectations & Measurement
    #748 ID:1879

    To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

    Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance

  • Sexual Harassment in the Workplace (Employees) - Program Introduction
    #749 ID:1848

    Sexual harassment isn't as common in today's workplace as in the past, right? Wrong! This video clip discusses the importance of recognizing sexual harassment, preventing sexual harassment from occurring in the workplace and following the appropriate reporting and/or investigating procedures if inappropriate behavior occurs.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention

  • Sexual Harassment in the Workplace (Employees) - Program Summary
    #750 ID:1849

    This summary clip reinforces that our responsibility within the organization is to treat all employees, co-workers, vendors, and customers with respect and to stand up to harassment by asking the person who is offending you to stop or report it someone – either your manager or someone in HR.

    Video Vignettes Ethics & Compliance Sexual Harassment, Professionalism

  • Sexual Harassment in the Workplace (Employees): Delicious!
    #751 ID:818

    This vignette shows teasing, innuendo, suggestive comments or sarcasm of a sexual nature in a healthcare environment.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Back to Normal
    #752 ID:1861

    Managers or other employees should behave professionally when interacting with coworkers inside or outside of the work environment. Behavior directed toward another co-worker while at a party, convention or other outside work environment can still be considered sexual harassment.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Delicious!
    #753 ID:1852

    If you ignore inappropriate behavior, you are condoning it. Always speak to your employees immediately when you see or hear any behavior that could be considered sexual harassment. Have zero tolerance for teasing, innuendos, suggestive comments or sarcasm of a sexual nature in your department or workplace.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Gina's Fan
    #754 ID:1851

    Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Give Me Your Best
    #755 ID:1859

    Jokes, cartoons and e-mail jokes that are sexual in nature have no place in the workplace. Risque’ humor or anything that is sexually suggestive in nature is a high-risk behavior and could quite easily be considered sexual harassment.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Job Prerequisite?
    #756 ID:1857

    Having an intimate, personal relationship with a subordinate employee is extremely risky and inappropriate behavior. Perceptions of favoritism can have a drastic effect on employee morale and could lead to a sexual harassment claim.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Lateral Move?
    #757 ID:1853

    If you find yourself feeling negative about an employee who has complained or participated in an investigation, discuss it with someone in Human Resources to help gain perspective and make sure you are not treating that person differently or making decisions that may negatively affect your employee.

    Video Vignettes Ethics & Compliance Sexual Harassment, Professionalism

  • Sexual Harassment in the Workplace (Managers): Let Me Work My Magic
    #758 ID:1858

    Back rubs, pinching, patting, grabbing, stroking, rubbing, and caressing are forms of physical contact that are not appropriate in the workplace.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): Man to Man
    #759 ID:1850

    Managers and supervisors must have zero tolerance for any derogatory comments, teasing, spreading rumors or telling tales about a person’s sexuality.

    Video Vignettes Ethics & Compliance Sexual Harassment, Professionalism, Gender Identity

  • Sexual Harassment in the Workplace (Managers): The Good Tipper
    #760 ID:1854

    Advise employees to report inappropriate behavior from customers, vendors, or any other person associated with your organization. There is no customer valuable enough to put yourself and your organization at risk.

    Video Vignettes Ethics & Compliance Sexual Harassment, Professionalism

  • Sexual Harassment in the Workplace (Managers): Up and Down
    #761 ID:1860

    We must have a zero tolerance attitude for any employee you notice or hear about who stares, looks at co-workers up and down or makes other sexually suggestive looks, or who makes derogatory gestures.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Sexual Harassment in the Workplace (Managers): What Does She Have That I Don’t?
    #762 ID:1856

    Physical behavior such as sitting on a person’s lap, blocking normal work or movement, pats, pinching are inappropriate at work. This video clip can also be used to reinforce policies on workplace dating.

    Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

  • Shamu Special
    #763 ID:395

    Review of the power of positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • She's Good, But She Could Be Better
    #764 ID:214

    Helping a top performer become even more effective and productive.

    Video Vignettes Leadership Management, Communication, Professionalism

  • She's Just a Kid
    #765 ID:417

    Workplace stereotyping based on age.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias

  • She's the One
    #766 ID:269

    Dealing with third-party sexual harassment and the fear of retaliation.

    Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Sexual Harassment

  • So, How Am I Doing?
    #767 ID:356

    The importance of being proactive and clarifying information when giving and receiving feedback.

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

  • Some of My Best Friends Have Them
    #768 ID:300

    Comments on provocative attire

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

  • Speak Up!
    #769 ID:354

    Gain confidence to communicate in a direct and clear manner

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

  • Stay in Control
    #770 ID:359

    Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!

    Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills, Emotional Intelligence

  • Straight TALK™ - A Spotlight on Change in the Workplace
    #771 ID:1363

    As organizations change with increasing speed, so does the pace in which employees must respond. This new Straight TALK™ series focuses on common change management issues facing organizations today. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

  • Straight TALK™ - A Spotlight on Generations in the Workplace
    #772 ID:1326

    Misunderstanding. Frustration. Conflict. All of these words describe the feelings of employees and team members in a workplace that now employs four generations. This new Straight TALK™ series focuses on the definition and common issues around our multi-generational workforce. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Onboarding, Unconscious / Hidden Bias, Micro-Inequities, Generational Challenges

  • Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace
    #773 ID:1616

    Conflict in the workplace isn't always unhealthy. There are many things to consider when dealing with both healthy and detrimental workplace conflict. This new Straight TALK™ series focuses on understanding conflict and our options on handling it. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Interpersonal Skills, Professionalism, Discussion Trigger

  • Straight TALK™ - A Spotlight on Retaliation
    #774 ID:1323

    Preventing retaliation in the workplace is of utmost importance - not only to ensure a productive work environment, but to also keep the company (and their managers) out of court. This new Straight TALK™ series focuses on the definition and employment issues around retaliation. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

    Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Management, Professionalism, Onboarding

  • Substance Abuse: Appropriate Action
    #775 ID:185

    Dealing appropriately with unprofessional behavior caused by substance abuse.

    Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Substance Abuse: Detection
    #776 ID:182

    Using reasonable suspicion of substance abuse to raise the issue of drug use with someone.

    Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Substance Abuse: Intervention
    #777 ID:183

    How to legally intervene when a manager suspects substance abuse.

    Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Substance Abuse: Staying Focused on the Issue
    #778 ID:184

    The importance of staying focused on performance concerns when dealing with a potential situation involving substance abuse.

    Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Substance Abuse: Testing
    #779 ID:186

    The importance of communicating and enforcing employee drug testing policies is outlined in this short video.

    Video Vignettes Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness

  • Succeeding vs. Settling (Employee View Point)
    #780 ID:1878

    Keeping the best employees means you need to help them succeed! That takes effort and desire on your part. Desire to give feedback - both good and critical... and encouragement.

    Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance, New Supervisor

  • Succession Planning… Really!
    #781 ID:1625

    It shouldn't surprise you that making employment decisions because you think an employee is too old can get you into a lot of trouble. Bottom line, if you target someone for negative treatment because of their age - sooner or later, you're going to end up defending yourself to your employer, to an opposing attorney, a government agency, or even a judge or jury.

    Video Vignettes Ethics & Compliance Discrimination, Compliance, Professionalism

  • System of Communication for Protection (Managers)
    #782 ID:1895

    Setting up a workplace violence policy is a good first step in getting the message across that violence within your workplace will not be tolerated.

    Video Vignettes Workplace Safety Workplace Violence Prevention

  • Tailor Your Presentation
    #783 ID:224

    How to tailor a message to effectively get your point across.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

  • Take Another Look
    #784 ID:414

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    Video Vignettes Diversity, Inclusion & Respect Unconscious / Hidden Bias, Diversity, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

  • Task or Relationship: Which Comes first?
    #785 ID:474

    How people from different cultures work together productively

    Video Vignettes Diversity, Inclusion & Respect Communication, Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect

  • Team Troubles? (The 'Fight' Approach to Conflict)
    #786 ID:1474

    Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

    Video Vignettes Leadership Teamwork, Change, Communication, Interpersonal Skills, Professionalism, Conflict Resolution

  • That Hurts
    #787 ID:581

    Healthcare workers' role in ensuring quality of care

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Professionalism

  • That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)
    #788 ID:1476

    Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • That’s What I’m Hearing
    #789 ID:849

    Privy to some insider information, an employee decides to change her 401K allocation.

    Video Vignettes Ethics & Compliance Ethics, Compliance

  • The "Whatever" Coworker
    #790 ID:46

    Dealing with an under-performing employee who appears to not care.

    Video Vignettes Leadership, Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • The ADA: Tough Questions & Straight Answers - Program Conclusion
    #791 ID:1950

    The bottom line when it comes to the ADA is this... If you use common sense, treat individuals with disabilities fairly, and provide them with equal opportunities to prove they're capable of doing the job...You'll not only help keep yourself and your organization out of court... you'll probably find that they will turn out to be some of the very best, most highly motivated employees you've ever had.

    Video Vignettes Ethics & Compliance, Leadership Compliance, Management

  • The Best Side
    #792 ID:293

    How inappropriate comments about physical appearance can lead to sexual harassment (female to male)

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Leadership, Management

  • The Bet
    #793 ID:289

    Recognizing inappropriate jokes about a coworker; gender harassment

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Interpersonal Skills, Professionalism

  • The Big Picture
    #794 ID:364

    Learn how to keep things in perspective by managing expectations.

    Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills, Emotional Intelligence

  • The Birthday Girl (Hugging)
    #795 ID:298

    Showing inappropriate affection.

    Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Sexual Harassment

  • The Birthday Girl (Inappropriate Touching)
    #796 ID:276

    How inappropriate touching and affection can lead to sexual harassment.

    Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Sexual Harassment

  • The Boss Who Knows it All, And Then Some
    #797 ID:42

    Dealing with a boss that discounts ideas and doesn't listen to reason.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • The Boss Who Knows It All… And Then Some!
    #798 ID:2119

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

  • The Boss Who Knows It All… And Then Some! (Healthcare)
    #799 ID:2123

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Problem Resolution, Personal Improvement, Emotional Intelligence

  • The Cold Shoulder
    #800 ID:815

    This vignette shows how an employee experienced a negative consequence – a change in important people’s behavior toward her – simply because she answered questions related to a co-worker’s gender harassment claim.

    Video Vignettes Ethics & Compliance Harassment Prevention, Harassment Prevention, Professionalism