Complete Video Library

Old Yeller

Old Yeller

What to do when a manager loudly insults employees

Case Studies Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Management, Professionalism

Pay Day Loan

Pay Day Loan

When does "borrowing" become "stealing"?

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Promises, Promises

Promises, Promises

Over-promising and under delivering.

Case Studies Leadership Management, Communication, Interpersonal Skills, Motivation, Professionalism

Recruiting a New Member

Recruiting a New Member

Asking an existing employee to take on a mentoring role for a new employee.

Case Studies Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism

Religion at Work

Religion at Work

How to address prayer in the workplace

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

Scent-sitive Subjects

Scent-sitive Subjects

When a coworker's body odor and perfume have a negative impact on others

Case Studies Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Harassment Prevention, Professionalism

Setting Boundaries

Setting Boundaries

Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.

Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism

Shared Resources

Shared Resources

When a colleague monopolizes shared resources

Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership

Sharing the Load

Sharing the Load

This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

Case Studies Leadership, Personal Performance Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Teamwork

Teamwork

What is an "unfair advantage" when you are up for a promotion?

Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Interpersonal Skills, Motivation

The ADA & Attendance

The ADA & Attendance

This case study covers dealing with attendance and tardiness with an employee covered by the ADA and the other employees impacted.

Case Studies Ethics & Compliance Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism

The ADA and Disability Discrimination

The ADA and Disability Discrimination

This case study covers the ADA and a case of being accused of not doing enough to accommodate an employee.

Case Studies Ethics & Compliance Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Professionalism

The Assistant

The Assistant

Insubordination and unprofessional behavior

Case Studies Leadership Management, Communication, Harassment Prevention, Interpersonal Skills, Professionalism

The Blogger

The Blogger

Dealing with a coworker who discloses company information through a personal blog

Case Studies Ethics & Compliance, Leadership Communication, Interpersonal Skills, Effective Leadership, Professionalism

The Business Trip

The Business Trip

Ethical use of an expense account

Case Studies Ethics & Compliance Ethics & Integrity, Compliance, Professionalism, Sales & Service

The Clockers

The Clockers

What happens when coworkers clock in and out for others?

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Management, Professionalism

The Company Outing

The Company Outing

Being respectful of religious diversity

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

The Concerned Neighbor

The Concerned Neighbor

Sharing confidential patient information via social media

Case Studies Leadership Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism

The High Performer

The High Performer

Coaching high-performers who have trouble getting along with their co-workers

Case Studies Leadership Management, Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

The Honeymooners

The Honeymooners

When a same-sex couple gets married

Case Studies Leadership Diversity Dynamics, Communication, Harassment Prevention, Interpersonal Skills, Professionalism

The Little People

The Little People

When a leader uses demeaning language

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

The Locker Room

The Locker Room

Dealing with questions during a coworker's gender reassignment process

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

The Lurker

The Lurker

When does behavior become harassing?

Case Studies Ethics & Compliance Harassment Prevention, Diversity Dynamics, Interpersonal Skills, Management, Professionalism

The Social Network

The Social Network

Dealing with employees accessing social media sites from work during "off-hours".

Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism

The Three-Dimensional Interview Handbook (10 pack)

The Three-Dimensional Interview Handbook (10 pack)

Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.

How-To Books Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management

The Wedding

The Wedding

An openly gay coworker sharing his/her wedding plans at the office

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness

Trouble at Home

Trouble at Home

Workplace privacy and performance

Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Management, Professionalism

Twitter Jitters

Twitter Jitters

Dealing with employees who disclose confidential information through social media

Case Studies Leadership Effective Leadership, Communication, Professionalism

Union Fliers

Union Fliers

How to handle the possibility of union organization

Case Studies Leadership, Personal Performance Problem Resolution, Communication, Interpersonal Skills, Professionalism

Weighty Issues

Weighty Issues

Physical appearances and job requirements

Case Studies Personal Performance Professionalism, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Respect / Respectfulness

What's Best for the Company

What's Best for the Company

Dealing with sensitive and confidential issues while in the interviewing/hiring process.

Case Studies Personal Performance Professionalism, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness

What's the Harm?

What's the Harm?

Dealing with confidential information

Case Studies Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills

Work-Life Imbalance

Work-Life Imbalance

Competing priorities and lack of time

Case Studies Leadership, Personal Performance Professionalism, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness

Would You Like Any Dessert?

Would You Like Any Dessert?

Reinforcing a policy with an employee who believes you are friends.

Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism

Article: Breaking the Cycle

Article: Breaking the Cycle

What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.

Trainer Resource Personal Performance Change, Discussion Trigger, Effective Leadership, Management

Article: Everyone Needs a Coach

Article: Everyone Needs a Coach

Your time is precious. You need customized, just-in-time solutions. This is one of the reasons corporate leaders are now working with executive coaches. The one-on-one personalized approach gives you what you need when you need it. Coaching can accommodate your busy schedule. And quite often people will tell an outsider what they won’t tell you.

Trainer Resource Personal Performance Effective Leadership, Communication, Management

Article: Finding Balance

Article: Finding Balance

Everyone I know struggles to balance their work and home lives. No, wait a minute. That’s not true. My retired friends seem to have it down pat. The rest of us juggle, patch, negotiate, apply a temporary fix here and there. This isn’t very satisfying. In short, we feel as if we’re not doing justice to our careers or to our families and friends.

Trainer Resource Personal Performance Employee Wellness, Discussion Trigger, Reducing Stress (Work & Life)

Article: Full Plate

Article: Full Plate

The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.

Trainer Resource Leadership Management, Interpersonal Skills, Professionalism

Article: Generations Apart

Article: Generations Apart

A fun and interesting article about younger employees - from the perspective of a Baby Boomer. Honest thoughts and interesting stereotypes are discussed. Will some generation-based attributes still annoy us? Sure they will. Can we work through those problems? We can if we choose to do so.

Trainer Resource Diversity, Equity, Inclusion & Belonging Generational Challenges, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Article: Getting Creative

Article: Getting Creative

What inspires you to create? When I ask my clients and workshop attendees this question, I’m usually met with a pause, possibly accompanied by a blank stare and a tendency to search for something shiny to focus on. Most of us aren’t used to thinking about this question, and it makes us uncomfortable. We aren’t sure we really are creative.

Trainer Resource Personal Performance Motivation, Communication, Discussion Trigger

Article: Getting Enough Sleep

Article: Getting Enough Sleep

Some people wear their sleep deprivation like a badge of honor. If they sleep less, they think they’ll get more done. As long as they don’t keel over into their bowl of soup at lunch, they figure they’re doing pretty well. CNN has suggested sleep problems are reaching epidemic proportions, and the National Commission on Sleep Disorders puts the price tag at $150 billion dollars each year in higher stress and reduced productivity.

Trainer Resource Personal Performance Employee Resiliency, Reducing Stress (Work & Life)

Article: Goals and New Year’s Resolutions

Article: Goals and New Year’s Resolutions

What are your hopes and dreams for the New Year? Maybe you’re like a friend of mine whose resolution is that she won’t have any resolutions. I recommend this for those of you who think last year was akin to spending eternity atop a treadmill set on warp speed. Maybe you need a break from resolutions.

Trainer Resource Personal Performance Motivation, Communication, Goals and Goal Setting, Motivation

Article: Got Post-Holiday Stress? Try Laughing!

Article: Got Post-Holiday Stress? Try Laughing!

Are you congratulating yourself for having made it through another stress-filled holiday season? About the time you’re ready to take that much-deserved breath of fresh air, you go outside and realize the fresh air you’re breathing is generating stalactites under your nose.

Trainer Resource Personal Performance Reducing Stress (Work & Life), Employee Resiliency, Employee Wellness, Interpersonal Skills, Mental Wellness & Health

Article: Leading with Heart

Article: Leading with Heart

What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.

Trainer Resource Leadership Effective Leadership, Communication, Professionalism

Article: Mortgaging the Future

Article: Mortgaging the Future

Goals are mostly a good thing, but what happens when personal or corporate goals mortgage the future for short-term gain? At what point do we recognize the folly and re-think our strategy?

Trainer Resource Leadership, Personal Performance Change, Discussion Trigger, Goals and Goal Setting, Effective Leadership

Article: Overcoming Worries and Fears

Article: Overcoming Worries and Fears

Our fears limit us. They hold us back. They keep us from living a positive, proactive life that embraces the good and decries that which needs to be changed. Fear-based decisions hurt us, and they hurt others who are affected by our decisions. The child who is never allowed to make decisions because we fear she’ll make the wrong decisions finally rebels and turns into the teenager from the black lagoon.

Trainer Resource Personal Performance Reducing Stress (Work & Life), Change, Discussion Trigger, Management, Training Support

Article: Overwhelmed? Compartmentalize!

Article: Overwhelmed? Compartmentalize!

When we catch ourselves elongating a mishap or problem, we can compartmentalize. Big word, but relatively easy concept. Think of your life as one that is filled with a series of rooms. One room might hold that CEO who badmouthed your brilliant work. Another might hold your career with the company.

Trainer Resource Leadership, Personal Performance Employee Wellness, Change, Discussion Trigger, Reducing Stress (Work & Life)

Article: Pay Attention

Article: Pay Attention

It is in our present moments, that we truly live. Each time we catch a pleasant scent or feel a cool spring breeze we are brought to the immediate. This gives us a chance to notice and appreciate that which surrounds us.

Trainer Resource Leadership, Personal Performance Personal Improvement, Discussion Trigger, Reducing Stress (Work & Life), Training Support

Article: Persevering When Times are Tough

Article: Persevering When Times are Tough

It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Problem Resolution, Professionalism

Article: Productive Workload Management

Article: Productive Workload Management

It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Discussion Trigger, Employee Resiliency, Effective Leadership, Management

Article: Promote Wisely

Article: Promote Wisely

We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.

Trainer Resource Leadership Successfully Leading Others, Management, Professionalism, Training Activities

Article: Stressed? Take a Break!

Article: Stressed? Take a Break!

Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Customer Service, Discussion Trigger, Employee Wellness, Mental Wellness & Health

Article: Supporting Consistent Ethics and Values in the Workplace

Article: Supporting Consistent Ethics and Values in the Workplace

As business leaders, what do we truly value? Integrity? Innovation? Delighting our customers? Being an employer of choice? Or are some of these just platitudes that make our annual reports look pristine? Does our aversion to ideas advocating radical change suggest we are really a conservative company, even though our words tell everyone we value risk taking?

Trainer Resource Ethics & Compliance, Leadership Ethics & Integrity, Compliance, Management, Professionalism, Training Support

Article: Take Time to Laugh

Article: Take Time to Laugh

We need to work harder to stay positive during some seasons than others. If we haven’t supported humor and laughter in our workplace before, now is the best time to start. There are many benefits. Humor reduces stress levels because it helps us calm the chemicals that zip through our bodies when we’re agitated. We all need the physical balancing laughter offers.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Discussion Trigger, Employee Wellness, Energizer or Team Builder, Training Support

Article: Taking Charge of Your Health

Article: Taking Charge of Your Health

Research suggests workplace-generated stress, not just your average garden variety stress caused by the kids, mind you, but workplace-generated stress links to heart disease. When pollsters ask people to rate their stress, nearly half say they are suffering symptoms of burnout.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Employee Wellness, Energizer or Team Builder

Article: The Beauty of Reframing

Article: The Beauty of Reframing

This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.

Trainer Resource Leadership, Personal Performance Change, Conflict Resolution, Employee Resiliency

Article: Victims in the Workplace

Article: Victims in the Workplace

People who lead and manage others might consider the productivity and morale impact when others have to spend time around victims. Years ago a VP at a company I worked for fired someone who did exceptional work. I asked him why he let such a strong performer go. He said no matter how good the work, it didn’t balance out the individual’s destructive behavior on the rest of the staff.

Trainer Resource Leadership, Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Motivation

Coaching to Support Success

Coaching to Support Success

When it comes to coaching, open-ended questions are usually the best questions. This simple tool lists open-ended questions you can ask to bring out the best in your employees.

Trainer Resource Leadership Coaching & Mentoring, Discussion Trigger, Interpersonal Skills, Effective Leadership, Management

Customizable Workshop Evaluation Form

Customizable Workshop Evaluation Form

Use this template to create a level 1 post-training evaluation

Trainer Resource Leadership, Personal Performance Training Support

Defining Your Role - Before, During and After Training

Defining Your Role - Before, During and After Training

Help increase ROI for the organization by focusing on everything you can do to insure both an effective training experience and successful integration and application of training.

Trainer Resource Leadership, Personal Performance Training Support

Diversity Trainer Assessment

Diversity Trainer Assessment

Use to assess comfort level and skill level of trainers for the often sensitive topic of diversity.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics

Diversity Version 3.0 - Organizational Development and Continuous Education

Diversity Version 3.0 - Organizational Development and Continuous Education

This perspective paper discusses the concept that diversity in the workplace has steadily evolved over the last couple decades. Originally it focused primarily on race, but later broadened to include the promotion of women, people with disabilities and the LGBT community. Now, the definition of diversity is expanding further to include aspects such as physical characteristics, background, family status, military service, personality and work style. Today, in essence, diversity is all of the ways that we are similar and different to one another.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Respect / Respectfulness

Facilitators - Defining Your Role & Responsibilities

Facilitators - Defining Your Role & Responsibilities

A focus on the role of a facilitator in the training room.

Trainer Resource Leadership, Personal Performance Training Support

Four Main Learning Styles (Overview)

Four Main Learning Styles (Overview)

Overview of the four main learning styles: visual, auditory, kinesthetic and conceptual.

Trainer Resource Leadership Training Support

Generations: Harnessing the Potential of a Multigenerational Workforce

Generations: Harnessing the Potential of a Multigenerational Workforce

Perspective paper on the topic of generational diversity. Need insight on one of the most challenging opportunities in the workplace, this white paper delivers.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Change, Generational Challenges, Inclusion / Equity / Belonging, Effective Leadership, Respect / Respectfulness

Get a Good Night’s Sleep!

Get a Good Night’s Sleep!

Getting enough sleep is essential to success. This short list of ideas preps readers on the importance of sleep. A simple regimen is given.

Trainer Resource Leadership, Personal Performance Employee Wellness, Discussion Trigger, Employee Resiliency, Reducing Stress (Work & Life)

Ground Rules or Agreements

Ground Rules or Agreements

Sample rules or agreements for classroom training

Trainer Resource Leadership, Personal Performance Training Support

Human Trafficking Awareness - An Overview (Hospitality Industry)

Human Trafficking Awareness - An Overview (Hospitality Industry)

Human trafficking is modern-day slavery and involves the use of force, fraud or coercion to obtain labor or commercial sex. Every year, millions of men, women and children are trafficked in countries around the world, including the United States. Traffickers often take advantage of the privacy and anonymity offered by the hospitality industry. This course can be used for SB970 (California) training requirements.

Trainer Resource Ethics & Compliance Compliance, Communicating Safety, Workplace Safety & Awareness

Key Concept: EEO Review

Key Concept: EEO Review

Employment decisions such as hiring, promotion, work assignments, training, disciplinary actions, pay, awards, working conditions and performance appraisal are covered under the provisions of EEO. This article provides a good overview of the EEO and key terms in employment law.

Trainer Resource Diversity, Equity, Inclusion & Belonging, Leadership Compliance, Discrimination, Discussion Trigger, Inclusion / Equity / Belonging, Training Support

Key Concept: The Competitive Advantage of Diversity & Inclusion

Key Concept: The Competitive Advantage of Diversity & Inclusion

There are many well-known advantages of having a diverse and inclusive workplace - the most common advantages are discussed in this easy-to-read article.

Trainer Resource Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Discussion Trigger, Inclusion / Equity / Belonging, Retention Aid, Training Support

Key Concept: Unconscious Bias Defined

Key Concept: Unconscious Bias Defined

The term "bias" may be used to describe both positive and negative mindsets towards individuals and groups. Many references to bias refer to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group.

Trainer Resource Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Discussion Trigger, Diversity Dynamics, Inclusion / Equity / Belonging, Retention Aid

Manager Obligations Under the FMLA

Manager Obligations Under the FMLA

As a manager, your obligations in regard to the FMLA center primarily around four areas. This handout streamlines each obligation into easy-to-understand terminology.

Trainer Resource Ethics & Compliance, Leadership Compliance, Discussion Trigger, Management, Training Activities

Most Common Questions for Managers Regarding the FMLA

Most Common Questions for Managers Regarding the FMLA

This supplemental handout covers the four most common questions managers struggle with in regard to staying compliant with the FMLA.

Trainer Resource Ethics & Compliance, Leadership Compliance, Discussion Trigger, Management, Training Support

Motivating Factors Handout

Motivating Factors Handout

What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.

Trainer Resource Leadership, Personal Performance Motivation, Assessing Performance, Communication, Discussion Trigger, Teamwork

Navigating Change Self-Assessment

Navigating Change Self-Assessment

A simple self-assessment to trigger discussion around key change concepts.

Trainer Resource Personal Performance Change, Interpersonal Skills

Opening Your Business to the World

Opening Your Business to the World

Increasing Competitive Capacity Through Improved Global Communication! This is a perspective paper on the topic of multicultural competency.

Trainer Resource Ethics & Compliance, Leadership Cultural Competency & Sensitivity, Change, Communication, Diversity Dynamics, Effective Leadership, Professionalism

Overcoming Diversity Fatigue: Key Causes and Strategies for Addressing It

Overcoming Diversity Fatigue: Key Causes and Strategies for Addressing It

This whitepaper explores key causes for diversity fatigue and it outlines steps that organizations can undertake to address the fatigue and to jump start their diversity programs with renewed energy and focus.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Discussion Trigger, Inclusion / Equity / Belonging, Respect / Respectfulness

Personal Action Plan

Personal Action Plan

Surveys tell us that the more immediately a trainee uses the skills learned in a training session or training course, the more effective they will be at retaining the information and transforming it into new habits. Their commitment begins with a plan.

Trainer Resource Leadership, Personal Performance Personal Improvement, Retention Aid, Training Support

Perspective & Resiliency Checklist

Perspective & Resiliency Checklist

The Perspective and Resiliency Checklist will help you identify ways you can create more deposits when life is difficult. It will tell you what you are already doing right (you are making deposits whether you realize it or not). It will also point out places where there is room for growth.

Trainer Resource Leadership, Personal Performance Employee Resiliency, Discussion Trigger, Employee Wellness, Reducing Stress (Work & Life)

Presentation and Meeting Involvement Tips

Presentation and Meeting Involvement Tips

Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.

Trainer Resource Leadership, Personal Performance Meeting Preparation, Interpersonal Skills, Professionalism

Preventing Burnout During Times of Change

Preventing Burnout During Times of Change

A great list of burnout symptoms and burnout prevention techniques.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Discussion Trigger, Employee Resiliency, Employee Wellness

Strategic Planning Primer

Strategic Planning Primer

Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.

Trainer Resource Leadership Problem Resolution, Collaboration, Management

Structural Inequality: Applications of an Old Theory to New Organizational Challenges

Structural Inequality: Applications of an Old Theory to New Organizational Challenges

This perspective paper introduces the concept of Structural Inequality (SI). SI offers a new way of looking at organizational structures and systemic practices, which contribute to inequity and exclusion. SI can be a powerful intervention as diversity and inclusion becomes the driving force behind HR and EEO initiatives to create inclusive workplaces that are free from discrimination and other unlawful practices and responsive to all groups within the organization.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Culture Commitment, Inclusion / Equity / Belonging, Management, Respect / Respectfulness

Structured Interviewing: Perfecting the Perfect Hire

Structured Interviewing: Perfecting the Perfect Hire

Average costs to hire and train a new employee are estimated conservatively at two-and-a-half times the combined annual salary and benefits budgeted for the position. This perspective paper covers the topic of effective interviewing.

Trainer Resource Leadership Effective (& Legal) Interviewing, Change, Effective Leadership, Management

Supervisory Strength Assessment

Supervisory Strength Assessment

A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.

Trainer Resource Leadership Management, Assessment, Discussion Trigger, Effective Leadership

Supplemental Training Module: High-Performance Principles

Supplemental Training Module: High-Performance Principles

A high performer in our organization is someone who comes into work every day and consistently exhibits: Integrity, Respect, Initiative, Confidence and Purpose. The bottom line for any individual in any organization is to deliver results. This supplemental/debrief training session will help your organization achieve results by developing the knowledge and skills of the greatest resource the organization has - your employees.

Trainer Resource Personal Performance Discussion Trigger, Assessment, Coaching & Mentoring, Personal Improvement

Target Results, Not Delivery Methods: Technology's Role in Training for High Performance

Target Results, Not Delivery Methods: Technology's Role in Training for High Performance

Perspective paper on the topic of learning formats.

Trainer Resource Leadership, Personal Performance Effective Leadership

Techniques to Increase Session Participation

Techniques to Increase Session Participation

Tips for getting more balanced participation from workshop attendees.

Trainer Resource Leadership, Personal Performance Training Support

The Business Case for Developing Your Organization’s Ethics and Compliance Program

The Business Case for Developing Your Organization’s Ethics and Compliance Program

In an effort to educate employees about ethical business practices and regulatory compliance within the organization, many organizations are developing ethics and compliance programs. These programs encourage ethical behavior and compliance with regulatory requirements. This perspective paper gives a solid reason why these programs are necessary.

Trainer Resource Ethics & Compliance Ethics & Integrity, Compliance, Culture Commitment, Discussion Trigger, Training Support

Tips for Selecting an EEO and/or Diversity Trainer

Tips for Selecting an EEO and/or Diversity Trainer

An attorney's perspective on what to look for in an EEO/Diversity Trainer.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics

Trainer Roles and Responsibilities

Trainer Roles and Responsibilities

Overview of expectations for classroom trainers

Trainer Resource Leadership, Personal Performance Training Support

Training at the Point of Change: Strategies for a Change-Responsive Workforce

Training at the Point of Change: Strategies for a Change-Responsive Workforce

Perspective paper on the topic of dealing with pervasive change

Trainer Resource Leadership Change, Communication, Effective Leadership

Training Evaluation and Assessment Forms

Training Evaluation and Assessment Forms

This package of downloadable forms makes assessing your next training session a breeze. There are over 10 ready-to-use forms including a pre-assessment, post-assessment, gap assessment and so many more!

Trainer Resource Leadership, Personal Performance Training Support, Evaluation, Training Activities

Training Triage: Prioritizing Needs for the High-Performing Workforce

Training Triage: Prioritizing Needs for the High-Performing Workforce

Perspective paper on the topic of workplace competencies

Trainer Resource Leadership Effective Leadership, Change, Management, Motivation

Transgender Employment Policy (Sample)

Transgender Employment Policy (Sample)

This sample transgender employment policy document gives you a jump start in creating a comprehensive respectful and inclusive policy. Note: This is an example and needs to be customized per your organizational policies.

Trainer Resource Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Compliance, Diversity Dynamics, Gender Identity, Inclusion / Equity / Belonging

Using Video Vignettes in Training - A Primer

Using Video Vignettes in Training - A Primer

Dramatic video vignettes allow the trainee to engage in the emotion of the training moment. Use the following list of sample questions as a starting point to create a set of relevant discussion questions for your particular application.

Trainer Resource Leadership Training Support

We Can Work It Out!

We Can Work It Out!

Article Summary: Conflict in the animal kingdom is usually handled in one of two ways. If some other animal invades his territory, the tiger or the grizzly bear will solve the problem with an attack. The interloping animal might even get eaten in the process. Your average bunny, on the other hand, will opt to run away.

Trainer Resource Personal Performance Conflict Resolution, Collaboration, Communication, Interpersonal Skills

What is a Generation?

What is a Generation?

Article Summary: A “generation” is defined as a group of people born and living about the same time. Within each generation, its members share values, behaviors and work ethics that have been shaped by the economic, social and political climates in which they come of age.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Discussion Trigger, Generational Challenges, Inclusion / Equity / Belonging, Training Support

Work Tasks Priority List

Work Tasks Priority List

A simple tool to help employees and even new managers/supervisors log their tasks in order to understand and work on time management.

Trainer Resource Leadership Time Management, Culture Commitment, Discussion Trigger, Management

Workshop Preparation Checklist

Workshop Preparation Checklist

Checklist for trainers to ensure smooth classroom session.

Trainer Resource Leadership Training Support