Complete TAG® Library (1864 Assets / 5827 Components)

  • You Call That a Presentation?

    When generational differences impact communication and presentation styles.

    #841 ID:97 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion, Respect, Generational Challenges Closed Captioned
  • You Can't Say Anything

    Dealing with confidential information

    #842 ID:29 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #843 ID:112 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You Should See Her Qualifications

    When gender stereotypes impact trust and working relationships

    #844 ID:235 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • You're Not a Team Player!

    Retaliating by giving a poor performance review.

    #845 ID:252 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Harassment, Management, Professionalism Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #846 ID:114 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • TrainingBytes® - Managing Your Own Productivity

    An organization can't rely solely on its managers to ensure individual and team results; it must also be able to depend on employees to take initiative and do their part in managing personal productivity for maximum effectiveness.

    #847 ID:372 Topic: Personal Improvement Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Professionalism Closed Captioned
  • A.C.E. It!™: How to Solve Tough Workplace Problems

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    #848 ID:707 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Course Level: Foundational Seat Time: 30 - 45 minutes
  • Another Look: Defining Respect in Healthcare™ (eLearning)

    A compelling eLearning course that investigates and addresses diversity and inclusion within the healthcare industry.

    #849 ID:1070 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare Other Topics: Professionalism, Inclusion, Respect, Onboarding, Cultural Competency Course Level: Foundational Seat Time: 30 Minutes
  • Bad Apples™: How to Deal with Difficult Attitudes (eLearning)

    Eliminate negativity by dealing effectively with difficult attitudes. Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.

    #850 ID:782 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration Course Level: Foundational Seat Time: 40 Minutes
  • Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace - eLearning Classic

    Promote a safe work environment and prevent workplace violence. Using dramatic examples taken from real life situations, this course provides specific instructions for everyone in your organization about how to make your workplace S.A.F.E. It demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world.

    #851 ID:703 Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Leadership, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Bury My Heart in Conference Room B™ (eLearning Classic)

    Many feel they can manage, but few were born to lead! Leadership is the key! But... there is more methodology, misdirection and generalized academic babble about the concept of leadership than almost any business subject out there. This course tackles the myths of leadership!

    #852 ID:1820 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Management, Leading Course Level: Foundational Seat Time: 40 Minutes
  • Conflict Clock™ for Managers & Supervisors

    Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #853 ID:1515 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Intermediate Seat Time: 20 Minutes
  • Courageous Change: Succeeding in a Changing World!

    Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model.

    #854 ID:1081 Topic: Change Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management Course Level: Intermediate Seat Time: 30 Minutes
  • Everybody Wins: How to Turn Conflict into Collaboration

    Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.

    #855 ID:697 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Diversity, Management, Professionalism, Inclusion, Respect Course Level: Foundational Seat Time: 30 - 45 minutes
  • Exceeding Internal Customer Expectations

    “Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

    #856 ID:1554 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 25 Minutes
  • F.A.I.R. in Action™ for Managers (eLearning)

    Diversity is about understanding the unique characteristics of the various groups that make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). The paradox of diversity is that sometimes people may have to be treated differently in order to be treated fairly. F.A.I.R. in Action is designed to help you recognize and respond to those similarities and differences and understand what diversity really is and when it matters most in the workplace.

    #857 ID:674 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Interpersonal Skills, Leadership, Unconscious / Hidden Bias, Micro-Inequities Course Level: Foundational Seat Time: 30 - 45 minutes
  • Fearless Facilitation!™ How to Lead Effective Meetings

    Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.

    #858 ID:793 Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Communication & Influencing, Onboarding Course Level: Intermediate
  • Fearless Facilitation!™: How to Lead Effective Training

    Exemplary facilitators are fearless because they prepare thoroughly for training sessions, are organized to the minutest detail, respect the experiences of adult learners, attend to various learning styles, and masterfully draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.

    #859 ID:796 Topic: Effective Training Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Course Level: Intermediate Seat Time: 35 Minutes
  • Generations: M.E.E.T. for Respect in the Workplace™

    Minimize conflict and strengthen collaboration among all generations! This new course is designed to prepare you for working with generational differences in real-world situations. Every organization in the United States is experiencing a new set of workplace dynamics based upon the phenomenon of four generations working together—either in its own workplace or in its client, customer and supplier base.

    #860 ID:675 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism, Generational Challenges Course Level: Foundational Seat Time: 30 - 45 minutes