Complete TAG® Library (1862 Assets / 5820 Components)

  • Up and Down (Employees)

    This vignette shows an employee stares, looks at co-workers up and down, makes derogatory gestures, or other suggestive looks that are sexually suggestive.

    #801 ID:821 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Retail & Hospitality Other Topics: Harassment Closed Captioned
  • Use Generalities as an Opportunity to Ask for a Specific Example

    Example of interview question and candidate response to prompt probing question

    #802 ID:444 Topic: Management Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Using a Corrective Discussion

    Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

    #803 ID:1868 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Using a Corrective Discussion (Aggressive Employee)

    Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

    #804 ID:1869 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Wake Up & Say Something Positive!

    Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right.That's why using skills like redirection and giving people whale done responses are so important.

    #805 ID:1843 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Walk It!

    Once you have determined where you’re going (dreaming it), the next step is to determine how you’re going to get there. You will need to break your goal into manageable sized tasks. These tasks will help keep you focused and moving forward. This video will help users think in terms of milestones so that they can measure your progress along the way.

    #806 ID:1839 Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication Closed Captioned
  • Wanna See My Banana?

    With all the court cases that have been going on and the changes in the laws, there are a lot of different ways that people can end up doing something that can get them into trouble. This video shows how joking and innuendos can lead to sexual harassment.

    #807 ID:1811 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • Want to Bet?

    Unauthorized use of computers; influencing peers to gamble online on work time

    #808 ID:36 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Warning Lights

    How joking and insensitive remarks about pregnancy can constitute harassment.

    #809 ID:125 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Warning Lights...

    You know, some of us figure a pregnant joke or two is just something that comes with the territory. It's no big deal. Well, those days are over. This video shows how a simple joke or two might lead to harassment.

    #810 ID:1810 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • We Don't Want Him on Our Team

    Discriminating against someone based on national origin and religious practices.

    #811 ID:123 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • We Don't Want Him On Our Team...

    From a legal perspective, singling anyone out for isolation, gossip, ridicule - or worse yet – actually sabotaging their ability to do their job - can easily lead to an accusation of discriminatory harassment.

    #812 ID:1812 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment, Professionalism Closed Captioned
  • We Know What's Going On!

    An effective way to show the impact of gossip and defamation of character.

    #813 ID:264 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • We Need to M.E.E.T. - Program Closing/"Finding Common Ground"/M.E.E.T. Model Review

    Review of the M.E.E.T. communication model and how to find common ground

    #814 ID:378 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism Closed Captioned
  • We're Just Telling Jokes!

    Recognizing how jokes can have an unintentional impact and create “diversity moments” based on diversity and inclusion dynamics in the workplace.

    #815 ID:1253 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Inclusion, Respect Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    #816 ID:391 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance

    #817 ID:394 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #818 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    #819 ID:393 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • What Could Have I Done Differently?

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    #820 ID:1877 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
  • What Does a Mentor Do?

    When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

    #821 ID:1956 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • What is Mentoring?

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

    #822 ID:1955 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • What Should I Do First?

    Effectively managing shifting priorities

    #823 ID:369 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • What to do in a Violent Situation (Managers)

    There are several things you need to consider and do if a violent situation arises at your workplace.

    #824 ID:1899 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Armed Intruder/Active Shooter
  • Whatever It Takes

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    #825 ID:77 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Management, Professionalism Closed Captioned
  • When They Just Don't Care

    Helping an employee overcome a lackadaisical attitude

    #826 ID:215 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Professionalism Closed Captioned
  • Where Are the Drop Cloths?

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    #827 ID:115 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • White Guys Need Not Apply

    Dealing with perceptions of reverse discrimination and white privilege.

    #828 ID:376 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Inclusion, Respect Closed Captioned
  • Who Benefits from Mentoring?

    The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

    #829 ID:1957 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #830 ID:111 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Why Do Some Employees Respond with Violence?

    There are many reasons why an employee may result to violence in the workplace... loss of work, perceived injustice... The key to preventing an event is to have open communication and encourage employees to report violent (or potentially violent) situations.

    #831 ID:1894 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing
  • Why Do They Have to Flaunt It At Work?

    Recognize the diversity and inclusion dynamics that are frequently associated with sexual orientation and/or gender identity.

    #832 ID:1257 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Inclusion, Respect, Micro-Inequities Closed Captioned
  • Why Does Workplace Violence Occur?

    When things go bad at work (layoffs, shortened shifts, mass firings), people's sense of security is often in jeopardy. As many people live paycheck to paycheck a sense of urgency or anger quickly replaces that security.

    #833 ID:1893 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Armed Intruder/Active Shooter
  • Why Don't They Just Speak English?

    Understanding how “diversity moments” can be created by cross-cultural miscommunication and misunderstandings.

    #834 ID:1255 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Inclusion, Respect, Unconscious / Hidden Bias, Micro-Inequities Closed Captioned
  • Why More Harassment Training?

    Subject matter expert provides overview of harassment & discrimination and why training is needed and relevant today.

    #835 ID:790 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Professionalism
  • Without Regard (To Race, Religion, Sex, National Origin, Age or Disability)

    Without Regard features ten short personal stories that explore the different types of actions and behaviors that can lead to a discrimination claim.

    #836 ID:806 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Professionalism, Discrimination Seat Time: 25 Minutes Closed Captioned
  • Workplace Bullying: Commit to Next Steps

    Reviewing company policies, documenting actions and responses and involving HR or management when necessary are three action steps to dealing with a workplace bully.

    #837 ID:1845 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills Closed Captioned
  • Wouldn't or Couldn't?

    Organizations need to reasonably accommodate religious practices. This vignette shows a team leader questioning the willingness of an employee to do his job because he did not call off an important religious commitment. And with that kind of perception, his career may indeed suffer because of it.

    #838 ID:809 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Harassment, Professionalism Closed Captioned
  • You Call That a Presentation?

    When generational differences impact communication and presentation styles.

    #839 ID:97 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion, Respect, Generational Challenges Closed Captioned
  • You Can't Say Anything

    Dealing with confidential information

    #840 ID:29 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #841 ID:112 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You Should See Her Qualifications

    When gender stereotypes impact trust and working relationships

    #842 ID:235 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • You're Not a Team Player!

    Retaliating by giving a poor performance review.

    #843 ID:252 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Harassment, Management, Professionalism Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #844 ID:114 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • TrainingBytes® - Managing Your Own Productivity

    An organization can't rely solely on its managers to ensure individual and team results; it must also be able to depend on employees to take initiative and do their part in managing personal productivity for maximum effectiveness.

    #845 ID:372 Topic: Personal Improvement Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Professionalism Closed Captioned
  • A.C.E. It!™: How to Solve Tough Workplace Problems

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    #846 ID:707 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Course Level: Foundational Seat Time: 30 - 45 minutes
  • Another Look: Defining Respect in Healthcare™ (eLearning)

    A compelling eLearning course that investigates and addresses diversity and inclusion within the healthcare industry.

    #847 ID:1070 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare Other Topics: Professionalism, Inclusion, Respect, Onboarding, Cultural Competency Course Level: Foundational Seat Time: 30 Minutes
  • Bad Apples™: How to Deal with Difficult Attitudes (eLearning)

    Eliminate negativity by dealing effectively with difficult attitudes. Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.

    #848 ID:782 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration Course Level: Foundational Seat Time: 40 Minutes
  • Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace - eLearning Classic

    Promote a safe work environment and prevent workplace violence. Using dramatic examples taken from real life situations, this course provides specific instructions for everyone in your organization about how to make your workplace S.A.F.E. It demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world.

    #849 ID:703 Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Leadership, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Bury My Heart in Conference Room B™ (eLearning Classic)

    Many feel they can manage, but few were born to lead! Leadership is the key! But... there is more methodology, misdirection and generalized academic babble about the concept of leadership than almost any business subject out there. This course tackles the myths of leadership!

    #850 ID:1820 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Management, Leading Course Level: Foundational Seat Time: 40 Minutes
  • Conflict Clock™ for Managers & Supervisors

    Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #851 ID:1515 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Intermediate Seat Time: 20 Minutes
  • Courageous Change: Succeeding in a Changing World!

    Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model.

    #852 ID:1081 Topic: Change Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management Course Level: Intermediate Seat Time: 30 Minutes
  • Everybody Wins: How to Turn Conflict into Collaboration

    Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.

    #853 ID:697 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Diversity, Management, Professionalism, Inclusion, Respect Course Level: Foundational Seat Time: 30 - 45 minutes
  • Exceeding Internal Customer Expectations

    “Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

    #854 ID:1554 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 25 Minutes
  • F.A.I.R. in Action™ for Managers (eLearning)

    Diversity is about understanding the unique characteristics of the various groups that make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). The paradox of diversity is that sometimes people may have to be treated differently in order to be treated fairly. F.A.I.R. in Action is designed to help you recognize and respond to those similarities and differences and understand what diversity really is and when it matters most in the workplace.

    #855 ID:674 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Interpersonal Skills, Leadership, Unconscious / Hidden Bias, Micro-Inequities Course Level: Foundational Seat Time: 30 - 45 minutes
  • Fearless Facilitation!™ How to Lead Effective Meetings

    Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.

    #856 ID:793 Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Communication & Influencing, Onboarding Course Level: Intermediate
  • Fearless Facilitation!™: How to Lead Effective Training

    Exemplary facilitators are fearless because they prepare thoroughly for training sessions, are organized to the minutest detail, respect the experiences of adult learners, attend to various learning styles, and masterfully draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.

    #857 ID:796 Topic: Effective Training Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Course Level: Intermediate Seat Time: 35 Minutes
  • Generations: M.E.E.T. for Respect in the Workplace™

    Minimize conflict and strengthen collaboration among all generations! This new course is designed to prepare you for working with generational differences in real-world situations. Every organization in the United States is experiencing a new set of workplace dynamics based upon the phenomenon of four generations working together—either in its own workplace or in its client, customer and supplier base.

    #858 ID:675 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism, Generational Challenges Course Level: Foundational Seat Time: 30 - 45 minutes
  • Get the Whole Picture™: Asking Probing Questions in a Behavioral-Based Interview

    This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills. Developed in collaboration with Dr. Paul Green, a leading industrial psychologist and behavioral-based interviewing expert, this course enables participants to identify their personal probing style and then practice five effective probing strategies.

    #859 ID:1649 Topic: Interviewing Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Professionalism, Hiring & Recruiting Course Level: Advanced Seat Time: 30 Minutes
  • Glad I Could Help: Real Customer Service Situations for Discussion™

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    #860 ID:704 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Good People, Bad Choices (eLearning Classic)

    The eLearning course is a guide to ethical decision-making and provides an excellent vehicle for discussion based training that includes such topics as confidential information, gift giving, financial accountability, copyright infringement and more.

    #861 ID:1277 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Onboarding Course Level: Foundational Seat Time: 40 Minutes
  • I Wish My Manager Would Just...™ (eLearning)

    25,000 employees can't be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this course helps managers and supervisors consider the impact—positive and negative—that their management styles have on employees. It's a refreshing and honest look at the relationship between employees and managers.

    #862 ID:788 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Course Level: Foundational Seat Time: 10 Minutes
  • Improving Personal Productivity: How to Accomplish More with Less Stress

    This new eLearning course gives you easy-to-use tools you need to begin improving your personal productivity - including how to avoid time wasters!

    #863 ID:1068 Topic: Personal Improvement Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 25 - 30 Minutes
  • It's the Law™: The Legal Side of Management (eLearning)

    As managers, we make decisions every day that impact the lives of the people who work for us. We have an obligation to make sure those decisions don’t result in a lawsuit. This is a lot of responsibility for managers. This updated eLearning course can help you put the legalities of management into perspective and keep your organization out of the courtroom.

    #864 ID:688 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism, Inclusion, Respect Course Level: Foundational Seat Time: 40 Minutes
  • Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)

    This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

    #865 ID:687 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Just Be F.A.I.R.™: A Practical Approach to Diversity in the Workplace (eLearning - Classic)

    Promote inclusion and cultural competency in the workplace. Diversity can be defined as the unique characteristics of all of the various groups who make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). Managing diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization.

    #866 ID:673 Topic: Cultural Competency Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Diversity, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion, Respect Course Level: Foundational Seat Time: 30 - 45 minutes
  • Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability

    Discipline and termination are critical business issues managers deal with regularly, though not always effectively. Through plain-speak language and practical examples, this course demonstrates protocol and procedures to follow for legal compliance and successful decision making.

    #867 ID:689 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Course Level: Intermediate Seat Time: 30 - 45 minutes
  • Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination

    Harassment and discrimination are probably two of the most well known legal issues managers face. Unfortunately, they are also the two areas where managers can get themselves into the most trouble. Even with all the publicity on this topic in the media, many managers are not aware of their responsibilities regarding harassment and discrimination This course covers critical information on the things you need to be aware of in terms of how harassment and discrimination impacts you, as a manager, on a daily basis.

    #868 ID:690 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Harassment, Professionalism Course Level: Intermediate Seat Time: 30 minutes
  • Legal Briefs™ Recruiting & Hiring: A Manager's Guide to Staying Out of Court

    All organizations have to recruit and hire new employees. It is one of a manager’s most important duties. Finding the right person for the right job can be a struggle for any manager, not to mention the myriad of legal issues that surround recruiting and hiring. This course is designed to simplify recruiting and hiring by focusing on the toughest issues managers face and giving you some real-world examples to help you understand and implement a recruiting and hiring process.

    #869 ID:691 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Interviewing, Hiring & Recruiting, New Supervisor Course Level: Intermediate Seat Time: 30 Minutes
  • Legal Briefs™ Substance Abuse: The Manager's Role in Creating & Maintaining a Drug-free Workplace

    We have a responsibility to understand and communicate to employees the organization’s policy on substance use or abuse in the workplace. This course contains critical information on the things you need to be aware of in terms of how substance use and abuse in the workplace impacts you as a manager, your employees and your organization.

    #870 ID:692 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Management, Professionalism, Employee Wellness Course Level: Intermediate Seat Time: 30 minutes
  • Legal Briefs™ Workplace Privacy: Does It Really Exist?

    Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home. From things such as appropriate handling of employee records and information to the need of the company to track the use of technology, privacy definitions and expectations can raise many questions for which managers need to have the answers.

    #871 ID:694 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Intermediate Seat Time: 30 - 45 minutes
  • Legal Briefs™ Workplace Violence: The Legal Role in Keeping Your Workplace Safe

    Workplace violence is an issue that no one can afford to ignore. An organization’s top priority is to ensure the safety of the workplace. But there are also some legal liability issues that you need to be aware of. This course provides an understanding of critical issues related to workplace violence including five of the toughest issues managers must deal with.

    #872 ID:695 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Course Level: Intermediate Seat Time: 30 - 45 minutes
  • Life IS a Series of Presentations™: Inspire, Inform & Influence. Anytime, Anywhere.

    The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.

    #873 ID:706 Topic: Communication Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism, Communication & Influencing Course Level: Foundational Seat Time: 30 - 45 minutes
  • Motivation: Dream it. Walk it. Believe it.™ (eLearning Classic)

    While numerous books, programs and articles talk about goal setting and motivation, most people still don't know where to begin. They need a simple, real-world and practical approach they can apply to all aspects of their lives. This program delivers the approach. Using this program, employees discover what motivates them and how to use that knowledge to set individual goals.

    #874 ID:929 Topic: Motivation Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Course Level: Foundational Seat Time: 30 Minutes
  • Once Upon a Leader™ (eLearning Classic)

    The majority of challenges calling for leadership are everyday situations in our professional and personal lives. This new eLearning course delves into these challenges and how to overcome them.

    #875 ID:1071 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Management, Professionalism Course Level: Foundational Seat Time: 25-30 Minutes
  • Prevent Workplace Bullying: How to Recognize and Respond to Bullies at Work - Managers

    This program for managers is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

    #876 ID:797 Topic: Harassment Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Harassment, Management, Professionalism Course Level: Intermediate Seat Time: 35 Minutes
  • Protecting Intellectual Property

    A great primer on IP protection! Intellectual property protection is critical to fostering innovation. Without protection of ideas, businesses and individuals would not fully benefit from their inventions and would focus less on research and development.

    #877 ID:2095 Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Ethics Course Level: Foundational Seat Time: 20 Minutes
  • Ready. Set. CHANGE! Reacting Smarter. Adapting Faster. Engaging Together.

    Change in the workplace today has taken on a new dimension. It is no longer just an event or an initiative, is it? Rather, it is pervasive and constant, and it impacts all of us. This course will provide you with a clear and practical strategy that will help you develop the skills to understand, respond to and navigate any change in a way that’s positive and productive for you, coworkers, customers and the organization.

    #878 ID:709 Topic: Change Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Conflict Resolution, Onboarding Course Level: Intermediate Seat Time: 35 Minutes
  • Sales Series: Win the S.A.L.E.™: One Step at a Time

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    #879 ID:775 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Sales & Service, Professionalism, Selling Course Level: Foundational Seat Time: 35 Minutes
  • Substance Abuse - A Real Danger™

    Most people have had too much to drink at least once in their lives. Unfortunately, people don’t always recognize the danger of drinking alcohol or using drugs. In this lesson, we’ll discuss the dangers of substance abuse, the effects of different substances, factors behind substance abuse and support options available in the workplace.

    #880 ID:1802 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Workplace Safety & Awareness, Employee Wellness Course Level: Foundational Seat Time: 20 Minutes
  • The Courage to Coach™ for Retail (eLearning Classic)

    The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.

    #881 ID:1818 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Management, Professionalism, Conflict Resolution Course Level: Foundational Seat Time: 30-40 Minutes
  • The Extraordinary Leader: Going from Good to Great™ - eLearning

    In a world growing increasingly complex, there is an urgent need for leaders at every level and in every organization. The need is for leaders who are prized because of contributions they make to their organizations, the role models they present and the elevated standards of performance they set. The Extraordinary Leader is a course designed to help leaders develop competencies needed to produce extraordinary results in their organizations.

    #882 ID:705 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Management, Professionalism, Coaching & Mentoring, Collaboration, Communication & Influencing Course Level: Intermediate Seat Time: 30 - 45 minutes
  • The Foreign Corrupt Practices Act (FCPA) – An Overview

    U.S. law strictly prohibits offering or receiving bribes and gifts when doing commerce with people in or from foreign countries. U.S. employees and the companies they represent who violate this law face prosecution when caught paying or accepting bribes from foreign officials. Violators pay heavy fines...and the people involved can spend years in prison. This course provides a comprehensive overview of the FCPA.

    #883 ID:2066 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Course Level: Foundational Seat Time: 25 Minutes
  • The Oh Series™ Ethics & Transparency (eLearning)

    Price fixing. Bid rotation. Bribery. When we’re faced with a decision that involves right and wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. In this program, we're going to look at some examples of ethical situations that can make a person say “OH?...”

    #884 ID:1988 Topic: Ethics Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Conflict Resolution, Collaboration, Problem Resolution Course Level: Foundational Seat Time: 30 Minutes
  • The Oh Series™ Everyday Ethics (The Complete Series)

    The complete Oh Series situations in one course! When we’re faced with a decision that involves right and wrong choices at home or at work, sometimes it's hard to figure out what's the best decision in a given situation. This complete course covers 12 tricky ethical situations that make you go... "OH?!?"

    #885 ID:2139 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Conflict Resolution, Collaboration, Problem Resolution Course Level: Foundational Seat Time: 40 Minutes
  • TrainingBytes® - Achieving Communication Excellence (eLearning)

    As long as there are individuals interacting in the workplace, there is a need for sharpened, effective communication skills to diffuse potential problems, increase productivity and accelerate results.

    #886 ID:936 Topic: Communication Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Onboarding Course Level: Foundational Seat Time: 25 minutes
  • TrainingBytes® - Increasing Emotional Intelligence (eLearning)

    Help your emerging leaders advance their interpersonal skills and become more resilient in the face of workplace challenges.

    #887 ID:799 Topic: Professionalism Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Interpersonal Skills, Collaboration, Emotional Intelligence Course Level: Foundational Seat Time: 25 Minutes
  • TrainingBytes® - Managing Your Own Productivity (eLearning)

    Give your emerging leaders new insight into why individual responsibility and initiative are essential to personal and team success.

    #888 ID:792 Topic: Professionalism Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills Course Level: Foundational Seat Time: 35 Minutes
  • Whale Done!™ in Action (eLearning Classic)

    Transform your organization with the power of positive relationships

    #889 ID:702 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Whale Done!™: The Power of Positive Relationships

    Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by Ken Blanchard.

    #890 ID:701 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Whistleblowing and the Law

    The Whistleblower Protection Act of 1989, commonly known as the WPA, is a U.S. federal law that protects federal whistleblowers who work for the government and report agency misconduct. This course provides and overview of the WPA and WPEA.

    #891 ID:2087 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Compliance, Professionalism Course Level: Foundational Seat Time: 20 Minutes
  • Win the S.A.L.E.™: Putting it All Together

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #892 ID:778 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales & Service, Professionalism, Coaching & Mentoring, Selling, Communication & Influencing Course Level: Foundational Seat Time: 25 minutes
  • Without Regard… (For Employees)

    To avoid the high cost of workplace discrimination, organizations and their employees must know what is and isn’t discrimination, as well as what actions to take if discrimination occurs. Without Regard… is designed to be a brief but effective overview of workplace discrimination for employees - and is now in our eLearning Classic format!

    #893 ID:1470 Topic: Discrimination Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment, Interpersonal Skills, Professionalism, Inclusion, Respect Course Level: Foundational Seat Time: 40 Minutes
  • Writing for Business Results™

    Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, Writing for Business Results is designed for you. If you are just beginning your career and need basic help with your business writing, you will find this course presents information in a succinct, clear language.

    #894 ID:1478 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 35 Minutes
  • TrainingBriefs™  An Introduction to Diversity & Inclusion

    New Micro-Learning! Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures any type of difference that matters.

    #895 ID:2081 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion, Respect, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ A Difference of Opinion

    New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team. However, it’s likely that you will encounter a challenge to your ability to stay on track by participants who express strong differences of opinion. If differences of opinion are not resolved effectively, a meeting can spin off track, become chaotic, and prevent the achievement of the meeting’s purpose and desired outcomes.

    #896 ID:2132 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Management, Meeting Preparation Course Level: Intermediate Seat Time: 6 Minutes
  • TrainingBriefs™ Accepting and Giving Gifts

    New Micro-Learning! The acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. This is one of many ethical issues that come up in the workplace.

    #897 ID:2024 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Accepting Your New Role

    New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.

    #898 ID:2129 Topic: Leading Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Leadership, Management, Learning Reinforcement Course Level: Foundational Seat Time: 9 Minutes
  • TrainingBriefs™ Active Listening

    New Micro-Learning! You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.

    #899 ID:2133 Topic: Communication Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Communication & Influencing, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Addressing Stereotypes

    New Micro-Learning! Sometimes people look at another group as being different just based upon skin color or racial traits. It’s often easy to see other human beings as different if you look at them through the “We – Them” mindset. This depersonalizes people.

    #900 ID:2079 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Unconscious / Hidden Bias, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes