Complete TAG® Library (1974 Assets / 6019 Components)

  • The Boss Who Knows it All, And Then Some

    Dealing with a boss that discounts ideas and doesn't listen to reason.

    #801 ID:42 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
  • The Boss Who Knows It All… And Then Some!

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    #802 ID:2119 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Problem Resolution, Personal Improvement, Emotional Intelligence Closed Captioned
  • The Boss Who Knows It All… And Then Some! (Healthcare)

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    #803 ID:2123 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Problem Resolution, Personal Improvement, Emotional Intelligence Closed Captioned
  • The Cold Shoulder

    This vignette shows how an employee experienced a negative consequence – a change in important people’s behavior toward her – simply because she answered questions related to a co-worker’s gender harassment claim.

    #804 ID:815 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • The Courage to Coach™ for Retail: Summary/Conclusion

    Learning how to effectively coach when the situation arises is a very important part of any supervisor or manager’s job.

    #805 ID:1837 Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • The Critique - Sexual Harassment: It Can Happen Here

    How inappropriate comments about physical appearance can lead to sexual harassment (male to female)

    #806 ID:277 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • The Critique - Sexual Harassment? You Decide.

    Making inappropriate comments about physical appearance

    #807 ID:295 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Customer Who Got Up on the Wrong Side of the Bed

    Dealing with a difficult customer - it takes work, but the benefits are easy to see.

    #808 ID:43 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned
  • The Good Tipper (Employees)

    Not much doubt that this kind of behavior – comments and touching of a sexual nature - is severe and unwelcome. But if the offender is a customer - can a claim be made? Absolutely.

    #809 ID:826 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Harassment Prevention Closed Captioned
  • The Honeymooner - Some Jokes Aren't Funny

    How a string of one time jokes can lead to sexual harassment

    #810 ID:288 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Honeymooner - When Colleagues Get Personal

    How sexual humor and double entendre can lead to sexual harassment

    #811 ID:278 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • The Invitation

    Impact of an employee's potential promotion being dependent on agreeing to go out on a date with their supervisor

    #812 ID:281 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance Closed Captioned
  • The Lilly Ledbetter Fair Pay Act - An Overview

    The Lilly Ledbetter Fair Pay Act is a federal statute that was signed into law by President Barack Obama in January 2009. In this video, a legal subject matter expert explains the origin of the Lilly Ledbetter Fair Pay case and its impact on organizations across the United States.

    #813 ID:787 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Fair Pay Act Closed Captioned
  • The Oh Series™ Everyday Ethics: All That Cash

    An action that violates a person’s moral code may not cause someone to be fired, fined or jailed, but such actions are nevertheless wrong. Doing the wrong thing can erode trust, damage relationships and harm others.

    #814 ID:1760 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discussion Trigger, Culture Commitment, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Around and Around We Go

    Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

    #815 ID:1762 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Clock Me In

    We’ve all been there. It’s not uncommon to be asked to do a favor that may not be against the law, but we know that if we take that action we’ll be doing something wrong. On the surface, these favors may not seem like a big deal. In reality, something like time theft can lead to severe consequences like loss of your job, financial loss and company lay-offs.

    #816 ID:1768 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Divide and Conquer

    Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.

    #817 ID:1765 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Freedom

    Time theft hurts the company. It also breaks trust. And if an employee gets caught while telecommuting, it’s likely the company won’t let others have those privileges. Depending on company policy, the employee could even be fired.

    #818 ID:1767 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Discussion Trigger Closed Captioned
  • The Oh Series™ Everyday Ethics: Greasing the Wheels

    An offer of a bribe can be direct or indirect in nature. If someone says she will give you money to send business her way, that’s pretty direct. Another supplier might not specifically ask for your business, but might offer you a nice gift or a fun trip.

    #819 ID:1773 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Discussion Trigger, Culture Commitment, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: I Take Care of My Friends

    When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.

    #820 ID:1771 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: It's Expected

    While bribery may be more commonly accepted in some countries, people who work for U.S. companies and organizations are expected to adhere to U.S. anti-bribery laws regardless of the country in which they’re doing business.

    #821 ID:1774 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Just Move It to That Column

    Asking a co-worker to change an item on a financial report might not seem like a big deal, but it is. Fudging the numbers is unethical, and since Susan’s request also violates Generally Accepted Accounting Principles, it is also illegal.

    #822 ID:1761 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Presentation Help

    Sometimes people want to include us in an action that doesn’t appear to violate their moral code, but it is one that we know violates our own. Or, it is an action that is against one of our company’s policies. Maybe it’s even illegal.

    #823 ID:1763 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Culture Commitment, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Taking Turns

    We’ve all been there…when someone else acts as if violating an ethical standard or even breaking the law is just a common, everyday thing…no big deal. This is an attempt to normalize an action that is really wrong and abnormal.

    #824 ID:1764 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Culture Commitment, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: The Kickback

    Asking for or receiving trips, money, or other gifts of this type in order to influence the other person’s decision is known as a kickback. This type of influence is illegal under both federal law and a number of state laws.

    #825 ID:1766 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: The Only Game In Town

    Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.

    #826 ID:1769 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: The Win-Win Offer

    When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.

    #827 ID:1770 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: The Write Off

    Simply put, falsifying expense accounts is wrong and violates company policies. It’s not up to us to decide what should be reimbursed by the company. And requesting reimbursement for expenses that don’t meet an organization’s policy is really a form of theft or fraud.

    #828 ID:1772 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Persistent Romeo

    When persistent, unwelcome pursuits lead to sexual harassment within the workplace.

    #829 ID:280 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • The Question That Stumps You

    Handling questions and generating discussion

    #830 ID:430 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • The Road Trip

    Sharing inappropriate art and pictures in the workplace

    #831 ID:291 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • The Unexpected Departure

    Tips on handling the unexpected departure of a key meeting attendee.

    #832 ID:425 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • The Water Boy

    When the harassed becomes the harasser

    #833 ID:279 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • The “Whatever” Co-Worker…

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    #834 ID:2120 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • The “Whatever” Co-Worker… (Healthcare)

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    #835 ID:2124 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • There’s Always Potential

    This vignette tackles the issue of presenting facts (company performance, etc.) in the best possible light - even though the facts might not be as good as presented. Many people can be impacted, especially shareholders.

    #836 ID:847 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed Captioned
  • They're All Out to Get Me

    Handling a performance discussion when an employee believes a rating is unfair or biased

    #837 ID:211 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • They've Never Failed the Test

    Balancing the need to have speedy production while assuring quality control

    #838 ID:35 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • This is Gonna Be a Train Wreck!

    Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace, and even customers, will accept the transitioning employee is very real. There are a variety of Federal, state and local laws that expressly protect workers based on their gender identity and sexual orientation.

    #839 ID:1628 Topic: Discrimination Learning Paths: Ethics & Compliance, Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • This Needs to Go Out Today

    Offering internal customers solutions when their needs have not been met.

    #840 ID:113 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Those People

    Being frustrated from time to time with a coworker is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, that’s unprofessional. It's disrespectful. And, it may often be prohibited by policy.

    #841 ID:266 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Diversity, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Tit for Tat

    This vignette shows two employees using a derogatory term toward each other.

    #842 ID:830 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Respect, Discrimination Closed Captioned
  • Trash Like You

    This vignette that a hostile work environment occurs when unwelcome sexual advances or other verbal or physical conduct of a hostile or discriminatory nature unreasonably interferes with an individual’s work performance, or creates an intimidating, hostile, or offensive working environment.

    #843 ID:814 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Professionalism, Respect Closed Captioned
  • Trust Me, It's Not Anonymous

    Ensuring employees feel comfortable voicing concerns without fear of reprisal.

    #844 ID:149 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Unclear Expectations - Using Progressive Discipline

    Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

    #845 ID:1866 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Understanding the Perpetrator (Managers)

    When it comes to workplace violence events, there are some common traits of an active workplace threat.

    #846 ID:1897 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Armed Intruder/Active Shooter
  • Up and Down (Employees)

    This vignette shows an employee stares, looks at co-workers up and down, makes derogatory gestures, or other suggestive looks that are sexually suggestive.

    #847 ID:821 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Retail & Hospitality Other Topics: Harassment Prevention Closed Captioned
  • Use Generalities as an Opportunity to Ask for a Specific Example

    Example of interview question and candidate response to prompt probing question

    #848 ID:444 Topic: Management Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Using a Corrective Discussion

    Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

    #849 ID:1868 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Using a Corrective Discussion (Aggressive Employee)

    Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

    #850 ID:1869 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Wake Up & Say Something Positive!

    Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right.That's why using skills like redirection and giving people whale done responses are so important.

    #851 ID:1843 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Walk It!

    Once you have determined where you’re going (dreaming it), the next step is to determine how you’re going to get there. You will need to break your goal into manageable sized tasks. These tasks will help keep you focused and moving forward. This video will help users think in terms of milestones so that they can measure your progress along the way.

    #852 ID:1839 Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication Closed Captioned
  • Wanna See My Banana?

    With all the court cases that have been going on and the changes in the laws, there are a lot of different ways that people can end up doing something that can get them into trouble. This video shows how joking and innuendos can lead to sexual harassment.

    #853 ID:1811 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • Want to Bet?

    Unauthorized use of computers; influencing peers to gamble online on work time

    #854 ID:36 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Warning Lights

    How joking and insensitive remarks about pregnancy can constitute harassment.

    #855 ID:125 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Warning Lights...

    You know, some of us figure a pregnant joke or two is just something that comes with the territory. It's no big deal. Well, those days are over. This video shows how a simple joke or two might lead to harassment.

    #856 ID:1810 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • We Don't Want Him on Our Team

    Discriminating against someone based on national origin and religious practices.

    #857 ID:123 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • We Don't Want Him On Our Team...

    From a legal perspective, singling anyone out for isolation, gossip, ridicule - or worse yet – actually sabotaging their ability to do their job - can easily lead to an accusation of discriminatory harassment.

    #858 ID:1812 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
  • We Know What's Going On!

    An effective way to show the impact of gossip and defamation of character.

    #859 ID:264 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • We Need to M.E.E.T. - Program Closing/"Finding Common Ground"/M.E.E.T. Model Review

    Review of the M.E.E.T. communication model and how to find common ground

    #860 ID:378 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism Closed Captioned
  • We're Just Telling Jokes!

    Recognizing how jokes can have an unintentional impact and create “diversity moments” based on diversity and inclusion dynamics in the workplace.

    #861 ID:1253 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Inclusion & Equity, Respect Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    #862 ID:391 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance

    #863 ID:394 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #864 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    #865 ID:393 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • What Could Have I Done Differently?

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    #866 ID:1877 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
  • What Does a Mentor Do?

    When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

    #867 ID:1956 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • What is Mentoring?

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

    #868 ID:1955 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • What Should I Do First?

    Effectively managing shifting priorities

    #869 ID:369 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • What to do in a Violent Situation (Managers)

    There are several things you need to consider and do if a violent situation arises at your workplace.

    #870 ID:1899 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Armed Intruder/Active Shooter
  • Whatever It Takes

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    #871 ID:77 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Management, Professionalism Closed Captioned
  • When They Just Don't Care

    Helping an employee overcome a lackadaisical attitude

    #872 ID:215 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Professionalism Closed Captioned
  • Where Are the Drop Cloths?

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    #873 ID:115 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Who Benefits from Mentoring?

    The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

    #874 ID:1957 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #875 ID:111 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Why Do Some Employees Respond with Violence?

    There are many reasons why an employee may result to violence in the workplace... loss of work, perceived injustice... The key to preventing an event is to have open communication and encourage employees to report violent (or potentially violent) situations.

    #876 ID:1894 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing
  • Why Do They Have to Flaunt It At Work?

    Recognize the diversity and inclusion dynamics that are frequently associated with sexual orientation and/or gender identity.

    #877 ID:1257 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Inclusion & Equity, Respect, Micro-Inequities Closed Captioned
  • Why Does Workplace Violence Occur?

    When things go bad at work (layoffs, shortened shifts, mass firings), people's sense of security is often in jeopardy. As many people live paycheck to paycheck a sense of urgency or anger quickly replaces that security.

    #878 ID:1893 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Armed Intruder/Active Shooter
  • Why Don't They Just Speak English?

    Understanding how “diversity moments” can be created by cross-cultural miscommunication and misunderstandings.

    #879 ID:1255 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Inclusion & Equity, Respect, Unconscious / Hidden Bias, Micro-Inequities Closed Captioned
  • Why More Harassment Training?

    Subject matter expert provides overview of harassment & discrimination and why training is needed and relevant today.

    #880 ID:790 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Professionalism
  • Without Regard (To Race, Religion, Sex, National Origin, Age or Disability)

    Without Regard features ten short personal stories that explore the different types of actions and behaviors that can lead to a discrimination claim.

    #881 ID:806 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Professionalism, Discrimination Seat Time: 25 Minutes Closed Captioned
  • Workplace Bullying: Commit to Next Steps

    Reviewing company policies, documenting actions and responses and involving HR or management when necessary are three action steps to dealing with a workplace bully.

    #882 ID:1845 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills Closed Captioned
  • Wouldn't or Couldn't?

    Organizations need to reasonably accommodate religious practices. This vignette shows a team leader questioning the willingness of an employee to do his job because he did not call off an important religious commitment. And with that kind of perception, his career may indeed suffer because of it.

    #883 ID:809 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • You Call That a Presentation?

    When generational differences impact communication and presentation styles.

    #884 ID:97 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect, Generational Challenges Closed Captioned
  • You Can't Say Anything

    Conflicts between our obligations to friends and the organization can make decisions difficult; in those situations, we must let the law and the organization’s policy be our guide. Confidential information must always remain confidential.

    #885 ID:29 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #886 ID:112 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You Should See Her Qualifications

    When gender stereotypes impact trust and working relationships

    #887 ID:235 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • You're Not a Team Player!

    Retaliating by giving a poor performance review.

    #888 ID:252 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #889 ID:114 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • TrainingBytes® Managing Your Own Productivity

    Give your emerging leaders new insight into why individual responsibility and initiative are essential to personal and team success. In three, straight-to-the-point modules, leaders will experience focused learning on how to plan, organize and manage priorities while working effectively with others to achieve results.

    #890 ID:372 Topic: Personal Improvement Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Professionalism Closed Captioned
  • A.C.E. It!™: How to Solve Tough Workplace Problems

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    #891 ID:707 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Course Level: Foundational Seat Time: 40 Minutes
  • Another Look: Defining Respect in Healthcare™ (eLearning)

    A compelling eLearning course that investigates and addresses diversity and inclusion within the healthcare industry.

    #892 ID:1070 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare Other Topics: Professionalism, Inclusion & Equity, Respect, Onboarding, Cultural Competency Course Level: Foundational Seat Time: 30 Minutes
  • Bad Apples™: How to Deal with Difficult Attitudes (eLearning)

    Eliminate negativity by dealing effectively with difficult attitudes. Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.

    #893 ID:782 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration Course Level: Foundational Seat Time: 40 Minutes
  • Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace - eLearning Classic

    Promote a safe work environment and prevent workplace violence. Using dramatic examples taken from real life situations, this course provides specific instructions for everyone in your organization about how to make your workplace S.A.F.E. It demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world.

    #894 ID:703 Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Leadership, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Bury My Heart in Conference Room B™ (eLearning Classic)

    Many feel they can manage, but few were born to lead! Leadership is the key! But... there is more methodology, misdirection and generalized academic babble about the concept of leadership than almost any business subject out there. This course tackles the myths of leadership!

    #895 ID:1820 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Management, Leading Course Level: Foundational Seat Time: 40 Minutes
  • Conflict Clock™ for Managers & Supervisors

    Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #896 ID:1515 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Intermediate Seat Time: 20 Minutes
  • Courageous Change: Succeeding in a Changing World!

    Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model.

    #897 ID:1081 Topic: Change Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management Course Level: Intermediate Seat Time: 30 Minutes
  • Everybody Wins: How to Turn Conflict into Collaboration

    Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.

    #898 ID:697 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Diversity, Management, Professionalism, Inclusion & Equity, Respect Course Level: Foundational Seat Time: 30 - 45 minutes
  • Exceeding Internal Customer Expectations

    “Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

    #899 ID:1554 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 25 Minutes
  • F.A.I.R. in Action™ for Managers (eLearning)

    Diversity is about understanding the unique characteristics of the various groups that make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). The paradox of diversity is that sometimes people may have to be treated differently in order to be treated fairly. F.A.I.R. in Action is designed to help you recognize and respond to those similarities and differences and understand what diversity really is and when it matters most in the workplace.

    #900 ID:674 Topic: Inclusion & Equity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Interpersonal Skills, Leadership, Unconscious / Hidden Bias, Micro-Inequities Course Level: Foundational Seat Time: 40 Minutes