Complete Video Library (1216 Assets / 6125 Resources)

  • Communicate About Change (Situation Set-Up)

    The importance of effective communication when dealing with change.

    #401 ID:409 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Change, Interpersonal Skills, Professionalism Closed Captioned
  • Communicate and Listen

    How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

    #402 ID:401 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned
  • Communication - Outline Intent

    How to best prepare to communicate effectively with others.

    #403 ID:221 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Conducting The Three-Dimensional Interview

    Explanation of how to conduct an effective three-dimensional interview

    #404 ID:348 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Professionalism Closed Captioned
  • Conflict 101™ - The Fight Response

    It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

    #405 ID:1962 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Flight Response

    When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

    #406 ID:1963 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Freeze Response

    It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

    #407 ID:1964 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Consensus Building

    Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

    #408 ID:427 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Courage 2 Coach™ - Coaching is Positive

    We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

    #409 ID:1723 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching to Empower

    One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

    #410 ID:1724 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching to Motivate

    When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.

    #411 ID:1725 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching to Specific Issues

    Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

    #412 ID:1726 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Create a Probe from a Job Task

    Example of interview question and candidate response to prompt probing question

    #413 ID:445 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Dealing With a Difference of Opinion

    Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

    #414 ID:423 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Dealing with Sensitive Comments

    Responding to disparaging remarks during a training session

    #415 ID:432 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Determine At-Risk Employees (Managers)

    Behavioral observation by front-line managers and supervisors is one way to determine those employees who might be at risk of a violent outbreak.

    #416 ID:1896 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Armed Intruder/Active Shooter
  • Did You Hear About...?

    How many times have you found out something about somebody you work with and - you don't mean to – but you start treating the person differently. Believe it or not, that could end up being a bad thing. Gossip in the workplace usually ends up bad...for everyone.

    #417 ID:1807 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
  • Did You Hear About?

    Explains the impact of gossip in the workplace; gossiping about the mental condition of another employee

    #418 ID:122 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Compliance, Professionalism Closed Captioned
  • Did You Hear the One About?

    This vignette effectively demonstrates the the point at which workplace jokes can cross the line and become harassment.

    #419 ID:265 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Did You Read That Story in the Paper?

    Reacting to a disturbing performance review with veiled threats

    #420 ID:52 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Leadership, Professionalism Closed Captioned
  • Diversity 101 - Don't Know What You Got™

    Biases are real and we all have ‘em. Our biases describe both positive and negative mindsets towards individuals and groups. There a lot to such a little word. Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or group they belong to.

    #421 ID:1728 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Inclusion & Equity, Respect, Unconscious / Hidden Bias Closed Captioned
  • Diversity 101 - Merge Ahead™

    Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance. This can be a significant challenge when organizations merge, especially when they’re in different locations.

    #422 ID:1700 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Inclusion & Equity, Respect, Workplace Civility Closed Captioned
  • Diversity 101 - Seriously, At Work?™

    Gender and gender identity continue to present significant challenges due to strongly held traditions, beliefs and values. We need to be sure to watch out for double standards - such as, norms or “rules” applied to some groups and not to others.

    #423 ID:1716 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
  • Diversity 101 - Spreading Rumors™

    Spreading false information or accusations concerning employees may be a violation of organization policy. Employees that engage in this type of behavior could have a disruptive effect on relationships at work and it could be seen as contributing to possible harassment or a hostile work environment.

    #424 ID:1717 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Inclusion & Equity, Respect, Workplace Civility Closed Captioned
  • Diversity 101 - That Wasn't Funny™

    Sometimes we may think it is okay to tell jokes about our own group or about other groups when we think no one will be offended. The problem is some jokes may cross the line between what’s okay and what may be a violation of a policy or work rule. Even if you are on a break...

    #425 ID:1727 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Inclusion & Equity, Respect, Workplace Civility Closed Captioned
  • Diversity 101 - The "PC" Police are Here™

    We’ve probably all heard expressions that seem harmless. But the truth is their effects can be very destructive. And when we have to let a co-worker - maybe someone we've worked with for years - know that he or she has said something that's causing a lot of friction - it can be a real challenge because it's easy to fall into sarcasm.

    #426 ID:1720 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias Closed Captioned
  • Diversity 101 - What Did She Say?™

    One of the things bilingual employees often wrestle with is when is it okay to speak another language with people who share it when we’re around people who don’t. The key is to be as inclusive as possible.

    #427 ID:1687 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Inclusion & Equity, Respect Closed Captioned
  • Do I Have to Spell It Out?

    When generational communication differences cause misunderstandings about work requirements and work/life balance

    #428 ID:98 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Do We Really Want to Take That Chance?

    Allowing personal feelings about ethnicity interfering with hiring decisions.

    #429 ID:31 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Documenting Behavior/Threats (Managers)

    If there is a threat made or an outburst or incident, it is imperative that you thoroughly document the information regarding an at-risk employee.

    #430 ID:1898 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Armed Intruder/Active Shooter
  • Documenting the Discussion/Actions

    When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

    #431 ID:1872 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Don't Sweat It

    Handling reports of violations (confidential information).

    #432 ID:33 Topic: Ethics Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Leadership, Professionalism Closed Captioned
  • Dream It!

    If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.

    #433 ID:1838 Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Closed Captioned
  • Effective Personnel Policies (Managers)

    Effective personnel policies can contribute greatly toward preventing violence in the workplace.

    #434 ID:1902 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Armed Intruder/Active Shooter
  • Eid-Ul-Fitr

    The concept of inclusiveness within a diversity context; an example of why it's important to consider non-mainstream religion

    #435 ID:92 Topic: Diversity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Equal Employment

    Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly

    #436 ID:132 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Harassment Prevention, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Establish Commitment (Sales Process)

    Discusses how to gain commitment from a client during a sales interaction.

    #437 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Evaluate Options and Select a Workable Solution

    How to best evaluate solution-based options.

    #438 ID:20 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Evaluating Performance and Progressive Discipline

    Introduces managers' responsibilities related to evaluating performance and progressive discipline

    #439 ID:135 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Evaluating Performance Challenges

    When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

    #440 ID:1867 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Evaluating The Three-Dimensional Interview

    Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

    #441 ID:349 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Professionalism Closed Captioned
  • Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

    Are you curious how diversity can help your team be more innovative and impact your culture? To begin, we need to know that diversity is a term that doesn’t apply to just a few things … like race and gender… diversity also encompasses people from different cultures or regions of the country. Or, it could be people of different ages or educational backgrounds.

    #442 ID:2075 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Respect, Retention Aid, Hiring & Recruiting, Unconscious / Hidden Bias, Learning Reinforcement Closed Captioned
  • Everyday Diversity™ Avoiding Bias in Hiring

    Bias impacts how we see candidates and often limits our ability to find and hire the best talent. Why? Because we often make assumptions about the candidates. Everyone makes assumptions about others... it's a natural part of how we interact with each other. Probably more times than we'd like to admit, we let appearances impact the way we think and treat others.

    #443 ID:2071 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Respect, Retention Aid, Hiring & Recruiting, Unconscious / Hidden Bias, Learning Reinforcement Closed Captioned
  • Everyday Diversity™ Exploring Filters

    When it comes to interacting with others in the workplace, we all have filters. Our filters are made up of our experiences, our upbringing, beliefs… and so much more. When it comes down to it, these filters impact how we perceive and understand the world around us. The key is learning how to use these filters to our advantage!

    #444 ID:2072 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Respect, Retention Aid, Hiring & Recruiting, Unconscious / Hidden Bias, Learning Reinforcement Closed Captioned
  • Everyday Diversity™ Keeping Diverse Candidates

    So, you hired the candidate you’ve been looking for? Well, your job’s not done. You simply can’t let them fend for themselves. You need to work on keeping them… by making a conscious effort to make them feel included – AND an integral part of the organization. How do we do that? First, introduce them to people in the company who can be of assistance – on the big and the small stuff.

    #445 ID:2073 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Respect, Retention Aid, Hiring & Recruiting, Learning Reinforcement Closed Captioned
  • Everyday Diversity™ Selecting Diverse Candidates

    How important is it to select diverse candidates? Conventional wisdom says that having team members who are all alike… makes working together easier… and that may be true. But, when it comes to creative and innovative ideas, a diverse team gets better results.

    #446 ID:2074 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Respect, Retention Aid, Hiring & Recruiting, Unconscious / Hidden Bias, Learning Reinforcement Closed Captioned
  • Everyone Does It

    Copyright infringement is illegal. This vignette shows how an innocent phrase "Everybody Does It," can lead to big consequences.

    #447 ID:851 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance Closed Captioned
  • Exactly Who We Want...

    This vignette provides a good example of discriminating against certain genders and nationalities during the hiring process.

    #448 ID:813 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Harassment Prevention, Professionalism, Respect Closed Captioned
  • Flashbulbs Were Blue?

    This vignette shows possible age discrimination even when both employees involved are 40 years of age or older.

    #449 ID:816 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Professionalism, Respect Closed Captioned
  • FMLA - Informing Employees of Their Rights & Policies

    As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.

    #450 ID:1535 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Key Actions to Stay in Compliance

    Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.

    #451 ID:1534 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Reduced Schedules & Leaves

    One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

    #452 ID:1533 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Returning to Work

    As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

    #453 ID:1531 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - What Qualifies for FMLA Leave?

    You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

    #454 ID:1532 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • Follow a Verbal or Non-Verbal Lead

    Explanation of the probing strategy of following a verbal or non-verbal lead.

    #455 ID:439 Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Getting Much Sleep?

    Retaliating against an employee who reports misconduct by supervisor

    #456 ID:254 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
  • Gina's Fan (Employees)

    Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.

    #457 ID:827 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Harassment Prevention Closed Captioned
  • Give Me Your Best (Employees)

    Excellent example of a young man and his manager sharing jokes. Although, the behavior between the two wasn’t unwelcome it is inappropriate and a poor example of behavior from a manager.

    #458 ID:825 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Harassment Prevention Closed Captioned
  • Good People, Bad Choices - A Guide to Ethical Decision Making

    Almost every day, we hear of an organization being accused of ethical misconduct. Nearly all of these organizations had a code of ethics, detailed policies and specific procedures. But it’s not the organization that behaved unethically; it was the i

    #459 ID:807 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Ethics, Leadership, New Supervisor Seat Time: 24 Minutes Closed Captioned
  • Good People, Bad Choices - Video Introduction

    This vignette introduces the concept of ethics in the workplace. Defining ethics and ethical behavior.

    #460 ID:843 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Leadership Closed Captioned
  • Good People, Bad Choices - Video Summary

    Summary vignette for the Good People, Bad Choice program. An ethical "to do" list of questions is presented.

    #461 ID:853 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed Captioned
  • Got Ethics?® An Overview of Ethical Situations

    Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law?

    #462 ID:931 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Leadership, Professionalism
  • Guess What I Heard

    The negative impact of passing along gossip and rumors about coworkers

    #463 ID:415 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Half Full or Half Empty?

    Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

    #464 ID:360 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills, Emotional Intelligence Closed Captioned
  • Hand Washing 101

    You should always wash your hands before, during, and after preparing or eating food, using the toilet, caring for someone who is sick, blowing your nose (or coughing/sneezing), handling animals or touching garbage. Think of hand washing as a process. Follow these steps to ensure proper hand washing.

    #465 ID:1556 Topic: Workplace Safety & Awareness Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Safety Orientation, Employee Wellness
  • Handling an Off-Topic Conversation

    Dealing with an off-topic conversation during a meeting

    #466 ID:424 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Have a Plan, Work the Plan

    Planning and organizing for results.

    #467 ID:367 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Motivation Closed Captioned
  • He Doesn't Look Nearly As Good In a Skirt?

    Understanding that assumptions (gossip or rumor) reported as fact can have a negative impact on diversity and inclusion.

    #468 ID:1245 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias, Abusive Conduct, Workplace Civility Closed Captioned
  • He's Big... Really Big

    How insensitive remarks about an overweight coworker can lead to the perception of harassment.

    #469 ID:127 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Abusive Conduct Closed Captioned
  • Hey, It's Just a Joke!

    Impact of inappropriate humor on perceptions and workplace relationships.

    #470 ID:231 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Leadership, Professionalism, Inclusion & Equity, Respect, Workplace Civility Closed Captioned
  • Hey, It's On My Playlist!

    We can’t listen to whatever we want on the radio at work if it offends others; while we do have more freedom to say or do things outside the workplace, we still need to keep in mind that if our behavior offends or discriminates against someone, then it may be grounds for disciplinary action. We all must be respectful of others in the workplace.

    #471 ID:1806 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • He’s Big…Really Big!

    Discussions with co-workers that ridicule or disrespect anyone because of a protected class status can be offensive and lead to an accusation of discriminatory harassment. Insensitive remarks about an overweight co-worker can lead to the perception of harassment.

    #472 ID:1808 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • Hierarchy or Equality: Do you know where you stand?

    How respect is defined differently in varying cultures around the world

    #473 ID:472 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • High Risk or Low Risk: What's your comfort level?

    How uncertainty and ambiguity impacts work decisions and team relationships

    #474 ID:473 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • How Can I Be Fair?

    Definition of the F.A.I.R. model (feedback, assistance, inclusion and respect).

    #475 ID:144 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • I Can't Do Anything Right

    Accommodating religious differences in the workplace.

    #476 ID:420 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • I Didn't Understand One Word

    Dealing with language barriers in the workplace

    #477 ID:233 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Harassment Prevention, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • I Don't Have Time

    Maintaining accurate patient records even when time is short

    #478 ID:580 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Professionalism Closed Captioned
  • I Don't Understand

    An employee has difficulty helping a patient due to a language barrier.

    #479 ID:418 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Respect Closed Captioned
  • I Don't Want Anybody to Get in Trouble

    Healthcare workers' responsibility to report suspicious activity

    #480 ID:582 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • I Got This in the Mail...

    This vignette covers union mailers regarding an educational conference. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    #481 ID:713 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Management
  • I Just Don't Fit In...

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    #482 ID:416 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • I'm Not Signing That

    Handling a situation when an employee refuses to sign a performance appraisal

    #483 ID:212 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • I've Had It With This Place

    When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

    #484 ID:51 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Leadership, Professionalism Closed Captioned
  • If I'm History, So Is He

    Making open threats against a manager.

    #485 ID:53 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Harassment Prevention, Leadership, Professionalism Closed Captioned
  • Illegal Harassment

    Promotes the responsibility of manager to communicate harassment policies and handle any harassment issues immediately

    #486 ID:133 Topic: Management Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Diversity, Harassment Prevention, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Insight: Build on Strengths (Not Fixing Weaknesses)

    The notion that to become a great leader one must build strengths rather than fix weaknesses

    #487 ID:83 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Insight: Combinations of Strengths Produce Exponential Results

    The notion that it is a combination of strengths that produces results and leads to extraordinary leadership

    #488 ID:85 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Insight: Five Clusters of Strengths That Really Matter

    The perspective that all leadership competencies are not equal; there are five key strengths that matter most

    #489 ID:84 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Insight: The Fastest Way Isn't Always a Straight Line

    The perspective that leadership skills do not have to be developed in a linear fashion

    #490 ID:86 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Involve Your Audience

    How to inspire and influence others to communicate effectively by involving them.

    #491 ID:222 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Is This Any Way to Run a Hospital?

    Dealing with culturally-insensitive remarks.

    #492 ID:419 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Is This The Image That We Really Want?

    Recognizing how unconscious bias contributes to “diversity moments” by influencing our perceptions, behavior and the decisions we make about others.

    #493 ID:1247 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Professionalism, Inclusion & Equity, Unconscious / Hidden Bias, Micro-Inequities, Workplace Civility Closed Captioned
  • Issue: Adequate Pre-Employment Screening of Job Candidates

    Obtaining permissions for pre-employment screening

    #494 ID:204 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Allowing the Victim to Dictate Actions

    Discusses the implications of allowing a victim to dictate actions; the manager's responsibility to take harassment claims seriously

    #495 ID:167 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance, Diversity, Harassment Prevention, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Issue: An Employee Who Threatens an Outsider

    Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits

    #496 ID:206 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: An Employee with a Temper

    Dealing with hot tempers that could potentially lead to workplace violence

    #497 ID:205 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Avoiding Illegal Questions

    Avoiding illegal questions during the interview process

    #498 ID:176 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Avoiding Reverse Discrimination

    How to avoid reverse discrimination

    #499 ID:178 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Conducting Legal Reference Checks

    Conducting legal reference and background checks

    #500 ID:177 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned