Complete Video Library (1216 Assets / 6125 Resources)

  • Issue: Dealing With an ADA-Protected Employee

    Responding to unprofessional or violent behavior when dealing with an ADA-protected employee

    #501 ID:207 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Dealing with Members of a Protected Group

    Dealing with members of a federally-protected status group during the recruiting and interviewing process

    #502 ID:175 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Dealing with Workplace Dating

    Dealing with workplace dating

    #503 ID:169 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Diversity, Harassment Prevention, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Issue: Describing the Job

    The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process

    #504 ID:174 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Failing to Enforce Organization Policy

    The importance of enforcing organizational policy

    #505 ID:170 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Diversity, Harassment Prevention, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Issue: Failing to Give All Forms of Harassment Equal Attention

    Importance of giving all forms of harassment equal attention

    #506 ID:168 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Diversity, Harassment Prevention, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Issue: Investigating Rumors of Threats

    The importance of investigating rumors of threats regardless of who is involved

    #507 ID:208 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Managing Expectations of Privacy

    Managing employees' expectations of privacy

    #508 ID:197 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Obtaining Employee Consent

    How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

    #509 ID:198 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Protecting Confidentiality in an Investigation

    Keeping information which is gathered in an investigation on a "need to know" basis

    #510 ID:200 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Protecting Confidentiality of Employee Records

    The need to keep medical and similar records separate from other employement records

    #511 ID:199 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Professionalism Closed Captioned
  • Issue: Recognizing and Stopping Harassment

    Explains the danger of depending on your personal definition of harassment; how to recognize and stop harassment

    #512 ID:166 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Diversity, Harassment Prevention, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • It Takes a Team!

    Working with others to achieve results; making meetings effective

    #513 ID:371 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills Closed Captioned
  • It Was in the Paper

    Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.


    #514 ID:374 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • It Will Change Your Life!

    There's an old saying that goes, "There are two things you never want to talk about at work - religion and politics." That's still true. This video shows how religious discussion can make a co-worker feel uncomfortable.

    #515 ID:1809 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discrimination Closed Captioned
  • It'll Change Your Life

    How imposing personal religious beliefs on an employee can lead to the perception of harassment.

    #516 ID:126 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Compliance, Professionalism Closed Captioned
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #517 ID:117 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • It's Intolerable

    Impact of offensive figures of speech on workplace relationships

    #518 ID:239 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • It's Just a Card, Right?

    This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    #519 ID:714 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Management
  • It's Just an Expression - Updated!

    Helping employees and co-workers gain a better understanding of “diversity moments” through an example of how seemingly innocent expressions may have a harmful impact.

    #520 ID:1249 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Professionalism, Inclusion & Equity, Respect, Micro-Inequities Closed Captioned
  • It's Not My Fault

    Handling a performance discussion when an employee believes the information leading to a rating is biased; helping an employee take responsibility for his/her performance

    #521 ID:213 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Professionalism Closed Captioned
  • It's That Time Again

    Inappropriate gender-related comments

    #522 ID:297 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • It's the Only Way We'll Ever Get a Say

    Discussions with employees about unions and how workplace issues can be resolved with better communication.

    #523 ID:712 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Management
  • It’s All Good

    A newly approved vendor sends an expensive gift to an employee. This vignette addresses the perceptions (and sometimes the reality) of accepting gifts.

    #524 ID:852 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Closed Captioned
  • Job Prerequisite? (Employees)

    Crossing personal boundaries with an employee puts everyone at risk – the manager, the employee, and the organization.

    #525 ID:822 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention Closed Captioned
  • Just Asking That's All

    Recognizing how an unwelcome pursuit can become harassing behavior

    #526 ID:286 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Just Give Me Another Three Days

    Firing a high-performing employee for a policy violation

    #527 ID:150 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Just Keep It to Ourselves

    Destroying documents contrary to the organization's document retention policy.

    #528 ID:32 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Just Relax

    How a massage may be interpreted as inappropriate touching

    #529 ID:292 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Just Some Good Clean Fun

    When humor goes too far and becomes inappropriate teasing and/or hazing.

    #530 ID:268 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Compliance, Professionalism, Abusive Conduct Closed Captioned
  • Just Tell Them I'm Not Here

    Discusses implications of asking an employee to lie for you. If you’re being pressured by a friend, coworker or even a manager... to lie… going along with them may seem like the easiest thing to do at first. It’s not!

    #531 ID:148 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Just the Right Place

    This vignette shows an employee who felt he was targeted or assigned specific territories because of his race. The law prohibits organizations from assigning primarily minorities to predominantly minority establishments or geographic areas.

    #532 ID:811 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Professionalism, Respect Closed Captioned
  • Kung Foo

    This vignette demonstrates an employee harassing another employee with verbal slurs and offensive gestures that cross the line.

    #533 ID:812 Topic: Discrimination Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • Lateral Moves? (Employees & Managers)

    When an employee makes a claim of sexual harassment or participates in an investigation related to a sexual harassment claim, you must treat that employee with the utmost care.

    #534 ID:823 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention Closed Captioned
  • Let it Ride

    Selecting the right vendor is strategic and often a long process. This vignette tackles the issue of using a certain vendor based on a personal relationship with the vendor. We see how this can negatively impact the organization.

    #535 ID:848 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Compliance Closed Captioned
  • Let Me Get That for You

    Inappropriate comments about sexual orientation

    #536 ID:296 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Let Me Make Myself Perfectly Clear

    Meeting a customer's needs without going against company policy.

    #537 ID:116 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Let Me Work My Magic (Employees)

    Excellent example of why behaviors such as back rubs, pinching, patting, grabbing, stroking, rubbing, and caressing are forms of physical contact not appropriate in the workplace.

    #538 ID:824 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment Prevention Closed Captioned
  • Let's M.E.E.T.™ Conflict Resolution Module

    Help managers meet compliance standards for harassment-prevention training by using the M.E.E.T.™ model in everyday interactions.

    #539 ID:274 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Conflict Resolution Closed Captioned
  • Life's Not Fair

    Retaliating against an employee who reports a safety violation.

    #540 ID:253 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
  • Link to Solutions (Sales Process)

    Reviews how to best link a client's needs with solutions.

    #541 ID:611 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Listen Up!

    The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

    #542 ID:352 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • M.E.E.T. Zero Tolerance - Program Summary

    Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy

    #543 ID:240 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • M.E.E.T.: Breaking New Ground™ We Have a Way of Doing Things

    Recognizing that diversity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.

    #544 ID:1251 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias, Cultural Competency & Sensitivity Closed Captioned
  • Make My Day

    Dealing with third-party harassment

    #545 ID:290 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Making a Smooth Transition

    How to best transition from one topic to the next during a training session

    #546 ID:431 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Making Time for Your Employees

    Every organization wants to keep its good employees. And employees who are productive, satisfied and valued in their jobs will generally stay put! How do you know if your employee is achieving those personal objectives? Again, take time. Time for getting his or her feedback.

    #547 ID:1880 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Hiring & Recruiting, Assessing Performance
  • Man to Man (Employees)

    This vignette shows same sex harassment and also shows how a supervisor knew of the behavior and incorrectly advises his employee to handle it himself.

    #548 ID:820 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Harassment Prevention Closed Captioned
  • Marcus' Dilemma

    Adapting to a restructure change within the workplace.

    #549 ID:406 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism, Selling Closed Captioned
  • Meet Kim Foo

    Impact of joking and casual remarks in the workplace - based on perceived stereotypes.

    #550 ID:375 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Inclusion & Equity, Respect, Workplace Civility, Cultural Competency & Sensitivity Closed Captioned
  • Mine to Take

    In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.

    #551 ID:850 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Compliance Closed Captioned
  • Must Do's As a Mentor

    There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

    #552 ID:1958 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • Myth - Leadership Is Just One More Thing I Have to Do.

    The perspective that leadership is a benefit, not a burden. You'll be enlightened on commonly held leadership myths.

    #553 ID:58 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: I Don't Know How to Do It

    The perspective that leaders can identify their core values and make daily decisions based on them.

    #554 ID:62 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: I Don't Need to Be a Leader

    The perspective that as a leader you promote and protect your own values.

    #555 ID:61 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Leading Closed Captioned
  • Myth: I Wasn't Born a Leader

    The perspective that leaders become leaders by doing the things leaders do, not because they are born leaders.

    #556 ID:59 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: I'm Not Getting Leadership Myself

    The perspective that leadership happens to you when you understand your personal values and how to engage others in supporting them.

    #557 ID:60 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Myth: My People Don't Care About My Values

    The perspective that people will care about their leader's core values because they will be essential to their own survival in the organization.

    #558 ID:63 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Professionalism, Leading Closed Captioned
  • Narrow Your Focus

    How narrowing the focus of communication can add clarity and immediacy.

    #559 ID:223 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • No Harm, No Foul

    This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.

    #560 ID:845 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance Closed Captioned
  • Nobody Will Ever Know

    Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.

    #561 ID:50 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Harassment Prevention, Leadership, Professionalism, Abusive Conduct Closed Captioned
  • Not About Bad to Good, But Good to Great!

    The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

    #562 ID:82 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Oh, Dear! (Employees)

    Two employees are subjected to seeing sexually suggestive images on a co-worker's computer - which could lead to a claim of hostile work environment sexual harassment.

    #563 ID:829 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Harassment Prevention Closed Captioned
  • Oh, Dear! (Managers)

    Practicing zero-tolerance for any posters, cartoons, drawings, calendars, pinups, and pictures of a sexual nature in your work environment is extremely important.

    #564 ID:1862 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • Overcoming Communication Issues - Hotel/Hospitality Scene

    As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

    #565 ID:948 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
  • Overcoming Communication Issues - Manufacturing

    When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.

    #566 ID:949 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Professionalism
  • Overcoming Communication Issues - Office/General

    Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

    #567 ID:950 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Interpersonal Skills, Professionalism
  • Overcoming Communication Issues - Retail

    Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

    #568 ID:947 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
  • Perfect Storm

    The implications of a manager taking action due to a fear of a claim of retaliation from an employee

    #569 ID:256 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Professionalism Closed Captioned
  • Performance Doesn’t Improve (Verbal Warning)

    When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.

    #570 ID:1871 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Picture of The Day

    Recognizing gender-based harassment; improper use of company email

    #571 ID:287 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Plan Regular Discussions

    When an employee has responded well to your corrective discussion, it doesn’t end there. Take time to hold regular performance discussions with all employees all the time. Conversations like these will save you time, improve productivity and increase employee morale.

    #572 ID:1870 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Potential Problem?

    In this vignette, it’s obvious that denying the woman employment in this situation is not fair, but does it fit within a protected class? Actually, it does. This would be discrimination based on disability.

    #573 ID:817 Topic: Discrimination Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Professionalism, Respect Closed Captioned
  • Preparation Pitfalls

    How lack of preparation can derail a training session

    #574 ID:422 Topic: Communication Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Preparation Pitfalls

    How lack of preparation can derail a training session

    #575 ID:429 Topic: Communication Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Prepare for Communicating Effectively

    How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

    #576 ID:220 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Preventing Workplace Bullying: Program Summary

    Knowing the definition of workplace bullying is just the start. You need to recognize and address bullying immediately. Have an action plan based on organizational policy. Get HR and management involved quickly.

    #577 ID:1847 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Probe Based on Non-Verbal Cues

    Example of interview question and candidate response to prompt probing question

    #578 ID:447 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #1

    Explanation of the probing strategy of probing for a current work example

    #579 ID:440 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #2

    Example of interview question and candidate response to prompt probing question

    #580 ID:448 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Current Work Example #3

    Example of interview question and candidate response to prompt probing question

    #581 ID:449 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Negative Example

    Example of interview question and candidate response to prompt probing question

    #582 ID:453 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for a Positive Example

    Example of interview question and candidate response to prompt probing question

    #583 ID:452 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for Actions Taken

    Example of interview question and candidate response to prompt probing question

    #584 ID:450 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe for Causes

    Example of interview question and candidate response to prompt probing question

    #585 ID:451 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Probe into Verbal Cues

    Example of interview question and candidate response to prompt probing question

    #586 ID:446 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Progressive Intervention

    Managing pervasive disruptions

    #587 ID:435 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Public Display (Union Flyers)

    This vignette covers union flyers in break rooms. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    #588 ID:717 Topic: Compliance Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Management
  • Real Examples - Performance Challenges

    Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

    #589 ID:1865 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Recognize Opportunities

    Helping a sales staff member recognize sales opportunities.

    #590 ID:606 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities (Example 1)

    An example of how sales team members can practice skills to recognize sales opportunities.

    #591 ID:607 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities (Example 2)

    An example of how sales team members can practice skills to recognize sales opportunities.

    #592 ID:608 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognizing Bullying Behavior

    Why is it important to know what behavior is “bully behavior”? Because if you are going to stop it, you first have to identify it; you also have to acknowledge that the behavior was hurtful, intended, happening more than once and purposeful.

    #593 ID:1844 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment Prevention, Professionalism Closed Captioned
  • Recruiting and Hiring

    Introduces managers' responsibilities related to recruiting and hiring practices

    #594 ID:134 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Interpersonal Skills, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Redirect

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    #595 ID:383 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection and the Five Steps Explained

    Explains how to refocus attention and energy on desirable behavior

    #596 ID:387 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance

    #597 ID:388 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity

    #598 ID:389 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With an Employee

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    #599 ID:390 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Repeat the Question

    Example of interview question and candidate response to prompt probing question

    #600 ID:443 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned