Complete TAG® Library (1847 Assets / 5652 Components)

  • Conflict Clock™ for Managers & Supervisors
    #841 ID:1515

    Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    eLearning - Classic Leadership Conflict Resolution, Communication, Interpersonal Skills, Professionalism Intermediate 20 Minutes

  • Courageous Change: Succeeding in a Changing World!
    #842 ID:1081

    Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model.

    eLearning - Classic Personal Performance Change, Management Intermediate 30 Minutes

  • Everybody Wins: How to Turn Conflict into Collaboration
    #843 ID:697

    Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.

    eLearning - Classic Personal Performance Interpersonal Skills, Communication, Diversity, Management, Professionalism, Inclusion, Respect Foundational 30 - 45 minutes

  • Exceeding Internal Customer Expectations
    #844 ID:1554

    “Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 25 Minutes

  • F.A.I.R. in Action™ for Managers (eLearning)
    #845 ID:674

    Diversity is about understanding the unique characteristics of the various groups that make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). The paradox of diversity is that sometimes people may have to be treated differently in order to be treated fairly. F.A.I.R. in Action is designed to help you recognize and respond to those similarities and differences and understand what diversity really is and when it matters most in the workplace.

    eLearning - Classic Diversity, Inclusion & Respect Inclusion, Communication, Compliance, Diversity, Interpersonal Skills, Leadership, Unconscious / Hidden Bias, Micro-Inequities Foundational 30 - 45 minutes

  • Fearless Facilitation!™ How to Lead Effective Meetings
    #846 ID:793

    Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.

    eLearning - Classic Leadership, Personal Performance Communication, Communication, Interpersonal Skills, Leadership, Professionalism, Communication & Influencing, Onboarding Intermediate

  • Fearless Facilitation!™: How to Lead Effective Training
    #847 ID:796

    Exemplary facilitators are fearless because they prepare thoroughly for training sessions, are organized to the minutest detail, respect the experiences of adult learners, attend to various learning styles, and masterfully draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.

    eLearning - Classic Leadership, Personal Performance Effective Training, Interpersonal Skills, Leadership, Professionalism Intermediate 35 Minutes

  • Generations: M.E.E.T. for Respect in the Workplace™
    #848 ID:675

    Minimize conflict and strengthen collaboration among all generations! This new course is designed to prepare you for working with generational differences in real-world situations. Every organization in the United States is experiencing a new set of workplace dynamics based upon the phenomenon of four generations working together—either in its own workplace or in its client, customer and supplier base.

    eLearning - Classic Diversity, Inclusion & Respect Diversity, Communication, Compliance, Interpersonal Skills, Management, Professionalism, Generational Challenges Foundational 30 - 45 minutes

  • Get the Whole Picture™: Asking Probing Questions in a Behavioral-Based Interview
    #849 ID:1649

    This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills. Developed in collaboration with Dr. Paul Green, a leading industrial psychologist and behavioral-based interviewing expert, this course enables participants to identify their personal probing style and then practice five effective probing strategies.

    eLearning - Classic Leadership Interviewing, Leadership, Professionalism, Hiring & Recruiting Advanced 30 Minutes

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #850 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Good People, Bad Choices - eLearning Classic
    #851 ID:1277

    The eLearning course is a guide to ethical decision-making and provides an excellent vehicle for discussion based training that includes such topics as confidential information, gift giving, financial accountability, copyright infringement and more.

    eLearning - Classic Ethics & Compliance Ethics, Compliance, Professionalism, Onboarding Foundational 40 Minutes

  • I Wish My Manager Would Just...™ (eLearning)
    #852 ID:788

    25,000 employees can't be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this course helps managers and supervisors consider the impact—positive and negative—that their management styles have on employees. It's a refreshing and honest look at the relationship between employees and managers.

    eLearning - Classic Leadership Leadership, Change, Communication, Professionalism Foundational 10 Minutes

  • Improving Personal Productivity: How to Accomplish More with Less Stress
    #853 ID:1068

    This new eLearning course gives you easy-to-use tools you need to begin improving your personal productivity - including how to avoid time wasters!

    eLearning - Classic Personal Performance Personal Improvement, Communication, Professionalism Foundational 25 - 30 Minutes

  • It's the Law™: The Legal Side of Management (eLearning)
    #854 ID:688

    As managers, we make decisions every day that impact the lives of the people who work for us. We have an obligation to make sure those decisions don’t result in a lawsuit. This is a lot of responsibility for managers. This updated eLearning course can help you put the legalities of management into perspective and keep your organization out of the courtroom.

    eLearning - Classic Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism, Inclusion, Respect Foundational 40 Minutes

  • Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)
    #855 ID:687

    This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

    eLearning - Classic Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism Foundational 30 - 45 minutes

  • Just Be F.A.I.R.™: A Practical Approach to Diversity in the Workplace (eLearning - Classic)
    #856 ID:673

    Promote inclusion and cultural competency in the workplace. Diversity can be defined as the unique characteristics of all of the various groups who make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). Managing diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization.

    eLearning - Classic Diversity, Inclusion & Respect Cultural Competency, Communication, Compliance, Diversity, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion, Respect Foundational 30 - 45 minutes

  • Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability
    #857 ID:689

    Discipline and termination are critical business issues managers deal with regularly, though not always effectively. Through plain-speak language and practical examples, this course demonstrates protocol and procedures to follow for legal compliance and successful decision making.

    eLearning - Classic Ethics & Compliance, Leadership Management, Compliance, Professionalism Intermediate 30 - 45 minutes

  • Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination
    #858 ID:690

    Harassment and discrimination are probably two of the most well known legal issues managers face. Unfortunately, they are also the two areas where managers can get themselves into the most trouble. Even with all the publicity on this topic in the media, many managers are not aware of their responsibilities regarding harassment and discrimination This course covers critical information on the things you need to be aware of in terms of how harassment and discrimination impacts you, as a manager, on a daily basis.

    eLearning - Classic Ethics & Compliance, Leadership Management, Compliance, Harassment, Professionalism Intermediate 30 minutes

  • Legal Briefs™ Recruiting & Hiring: A Manager's Guide to Staying Out of Court
    #859 ID:691

    All organizations have to recruit and hire new employees. It is one of a manager’s most important duties. Finding the right person for the right job can be a struggle for any manager, not to mention the myriad of legal issues that surround recruiting and hiring. This course is designed to simplify recruiting and hiring by focusing on the toughest issues managers face and giving you some real-world examples to help you understand and implement a recruiting and hiring process.

    eLearning - Classic Ethics & Compliance, Leadership Management, Compliance, Professionalism, Interviewing, Hiring & Recruiting, New Supervisor Intermediate 30 Minutes

  • Legal Briefs™ Substance Abuse: The Manager's Role in Creating & Maintaining a Drug-free Workplace
    #860 ID:692

    We have a responsibility to understand and communicate to employees the organization’s policy on substance use or abuse in the workplace. This course contains critical information on the things you need to be aware of in terms of how substance use and abuse in the workplace impacts you as a manager, your employees and your organization.

    eLearning - Classic Ethics & Compliance, Leadership Substance Abuse, Compliance, Management, Professionalism, Employee Wellness Intermediate 30 minutes