Complete Video Library (1216 Assets / 6130 Resources)

  • We Don't Want Him on Our Team
    #721 ID:123

    Discriminating against someone based on national origin and religious practices.

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism

  • We Don't Want Him On Our Team...
    #722 ID:1812

    From a legal perspective, singling anyone out for isolation, gossip, ridicule - or worse yet – actually sabotaging their ability to do their job - can easily lead to an accusation of discriminatory harassment.

    Video Vignettes Ethics & Compliance Discrimination, Compliance, Harassment Prevention, Professionalism

  • We Know What's Going On!
    #723 ID:264

    An effective way to show the impact of gossip and defamation of character.

    Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

  • We Need to M.E.E.T. - Program Closing/"Finding Common Ground"/M.E.E.T. Model Review
    #724 ID:378

    Review of the M.E.E.T. communication model and how to find common ground

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Compliance, Interpersonal Skills, Management, Professionalism

  • We're Just Telling Jokes!
    #725 ID:1253

    Recognizing how jokes can have an unintentional impact and create “diversity moments” based on diversity and inclusion dynamics in the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Inclusion & Equity, Respect

  • Whale Done! Response and the Four Steps Defined
    #726 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To a Manager
    #727 ID:394

    How using specific language to describe a job well done encourages management performance

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! To a Work Team
    #728 ID:392

    Explains the positive impact a Whale Done! approach has on a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To an Individual
    #729 ID:393

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • What Could Have I Done Differently?
    #730 ID:1877

    It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

    Video Vignettes Leadership Management, Leadership, Assessing Performance

  • What Does a Mentor Do?
    #731 ID:1956

    When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • What is Mentoring?
    #732 ID:1955

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • What Should I Do First?
    #733 ID:369

    Effectively managing shifting priorities

    Video Vignettes Personal Performance Professionalism, Change, Motivation

  • What to do in a Violent Situation (Managers)
    #734 ID:1899

    There are several things you need to consider and do if a violent situation arises at your workplace.

    Video Vignettes Workplace Safety Workplace Violence Prevention, Armed Intruder/Active Shooter

  • Whatever It Takes
    #735 ID:77

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

  • When They Just Don't Care
    #736 ID:215

    Helping an employee overcome a lackadaisical attitude

    Video Vignettes Leadership Management, Communication, Professionalism

  • Where Are the Drop Cloths?
    #737 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Who Benefits from Mentoring?
    #738 ID:1957

    The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Leadership, Professionalism

  • Why Did I Push All Those Buttons?
    #739 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Do Some Employees Respond with Violence?
    #740 ID:1894

    There are many reasons why an employee may result to violence in the workplace... loss of work, perceived injustice... The key to preventing an event is to have open communication and encourage employees to report violent (or potentially violent) situations.

    Video Vignettes Workplace Safety Workplace Violence Prevention